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Tristate Roofing, Inc
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Asphalt Shingle Roofing - Install or Replace,
About us
Welcome to Tristate Roofing, Inc! Our reputation for quality work, responsiveness, and competitive pricing has been the primary factor in our success. We are committed to client satisfaction. We handle Residential and Commercial Projects! By early involvement in the conceptual phase of a project, we can explore all design possibilities with the client to assist in obtaining the best balance of aesthetics and budget covering all aspects. Through ongoing education, training and cutting edge technology, we bring the latest innovations in specialty architectural finishes to your project. Tristate Roofing, Inc., welcomes the opportunity to assist you with your particular project needs. We offer free estimates on roofing, window, and siding replacement. Give us a call. You'll be glad you did. We look forward to working with you.
Business highlights
21 years of experience
Services we offer
Gutters and insulation, Roofing, Siding, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 4% | ||
| 9% | ||
| 4% | ||
| 4% |
Showing 1-23 of 23 reviews
Wayne D.
Apr 2024
We had (7) windows replaced by TriState, (2) of them which were quite large. The relationship with the company was very professional and friendly from the very start, beginning with the bid process to the completion of the job. All of the staff was courteous, and took care to make sure we were happy with the results. I would recommend TriState to anyone.
Patrice D.
Sep 2021
They were great. I'm glad they also do different types of roofs.
Christopher T.
Feb 2020
Workers arrived on time and completed the job in less than the estimated time with minimal disruption of our day.
Helen B.
Oct 2019
First the a representative came to my home and looked at my roof, measured and gave me a presentation of what products they had and recommended. Once I accepted, and gave them a small down payment, the scheduler called me and scheduled the job. They called ahead of time to let me know they were coming. They tore off the old roof and disposed of it on one day and replaced the tar paper with a superior underlayment. The second day the shingles were delivered and the new roof was put on. All the debris and mess was cleaned up each day. Approximately 2 days later someone came to inspect the roof and actually informed me that someone would be back to correct a couple minor things he thought were not done to the GAF standard. They came back and did the work I never would have even noticed. I'm confident my new roof will last a long time!
Response from Tristate Roofing, Inc
"Thanks for taking the time to share your experience with Tristate Roofing, Inc. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope we are the ones you call on if you have any other home improvement projects and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. ~Customer Satisfaction Team"
Linda Q.
Oct 2019
Great, excellent workers!
Response from Tristate Roofing, Inc
"We are glad that you had an excellent experience. Our dedicated staff will be pleased to hear this. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. ~Customer Satisfaction Team"
Shane M.
Oct 2019
The whole process went absolutely perfect from start to finish.
Response from Tristate Roofing, Inc
"Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! ~Customer Satisfaction Team"
Marilyn D.
Oct 2019
Looks great. Spent great attention to detail. They did not do any damage to plants and cleaned up with great care when finished. The salesman gave informative information that helped us make an informative decision to go with TRISTATE ROOFING.
Response from Tristate Roofing, Inc
"Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us for any other home improvement projects you may have. ~Customer Satisfaction Team"
Christopher T.
Oct 2019
It was excellent. They were professional, polite, they got the job done in less than the projected time, and came out and gave free and time estimate.
Response from Tristate Roofing, Inc
"Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us for any other home improvement projects you may have. ~Customer Satisfaction Team"
JAMES R.
Oct 2019
The crew was great and got it done in one day. wow Breath taking.
Response from Tristate Roofing, Inc
"Thanks for leaving us such a wonderful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. ~Customer Satisfaction Team"
Keith J.
Sep 2019
Good and the work was excellent.
Response from Tristate Roofing, Inc
"Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!"
Kenneth S.
May 2018
Crew was very professional. They removed the old roof, replaced plywood as needed, and installed the new GAF lifetime warranty roof in about 9 hours total. They also cleaned up after themselves. The new roof looks great!
James B.
Apr 2014
unknown
Response from Tristate Roofing, Inc
"Sorry about the price. But as we are doing upwards now of 40 roofs a month I don't sell on price we sell on quality and service. If you need us we respond. If you were looking for just cheap price than we aren't going down that path as history has shown the customer suffers and gets hurt. We were recently approved by Starbucks and now have done many many roofs. Can you buy coffee for less? Quality and service last longer. So again if anyone is only concerned about price than we may not be the right fit. A roof is supposed to last and we get so many calls weekly to fix jobs done by the cheap guys who are no longer in business. We are growing 25% a year and opening new offices."
Tiffany H.
Apr 2014
Everyone was very friendly and quick to get things done until the paperwork was signed and it was too late to back out. That is when they stopped communicating with us. I found miscalculations in the paperwork, the timetable they gave us was extended without a call, the office staff became rude, and the installation date kept getting moved because there was only one installer. My husband took time off work to be there, but due to multiple rescheduling he wasn't able to be there when the work was actually done. When we finally got our window order, there were a few things wrong. One of the windows wasn't ordered correctly, another was dented, and the installer had know idea about the things the salesman told us would happen. To get those things fixed, it took another 6 weeks with the same "miscommunications" that we had the first time. We ordered our windows in December and did not get the project finished until March. That was with a lot of calls and emails to the office staff, the installer, and finally a manager. I give the installers credit since it was freezing and windy, but I'm disappointed with some of the windows. Overall it was stressful and frustrating and did not turn out like I had hoped.
Response from Tristate Roofing, Inc
"Please speak to your husband as we fully communicated with him all along. We have a lot of documentation relayed to that."
Anthony G.
Mar 2014
Despite having a No Soliciting sign on my door, I received a visit from a clean-cut young man from TriState Roofing. Even though I was interested in having my roof replaced, I knew it would be a big expense and, more than likely, way outside my budget. I had an estimate from one other roofer earlier in the year and declined his offer, primarily because his company had no financing options. I agreed to meet with some sales representatives the following day. They arrived on time and gave a detailed description of their company and what they could offer us. They presented us with three options along with estimates. I was a little turned off by the "Take it now or the offer is off the table" approach. If you are new to the whole business of hiring contractors, it's probably best to get other offers before meeting with TriState. What really sold me on their business was the ten-year financing option they offered. I agreed to go with the best package they offered, AND I AM GLAD THAT I DID! The shingles are beautiful and have a lifetime warranty. I also had them install new gutters and a ridge vent as well as installing ventilation from my bathroom fans to the roof (Yes, my fans were venting to the attic!). Samantha in the office was terrific. The installers arrived on time both days and did a professional job, always making sure to clean up after they were done. I do have to reinstall my satellite dish, but DirecTV only charges $50 to do that, so don't let that issue worry you. In the end, I am very happy with the way my roof looks. I'm sure our next windstorm will put it to the test. My old roof, which had the cheap three-tab shingles, would always lose shingles in even a mild windstorm. Yes, it was expensive, but adding an extra $400 a month to my payment, I can knock the debt out in 3.5 years. I no longer have to worry about my roof. I'm happy!
Linnae N.
Jul 2013
A salesman came by and inspected our roof and tried to sell us on an all new roof and new flashing for approximated $16,000 dollars. We said no, too expensive. A few days later and man called and said he thought he could fix the roof for around $8000. He came by and said what needed repairing (not the flashing) and that it would save money to not remove the old roof. So we said yes. They were from the same company. He said he could offer us a good price because it was winter and the company liked to keep the experienced roofers employed in the off season. There were roofers who finished the job and cleaned up everything in 2 days. We got some pretty tough shingles and a good warranty on the work and shingles.
Steven P.
Jul 2013
Summary: The salesman was a vacuum cleaner salesman type of person. "Here is the price. I can make a special discount for you if you sign up today. Paying with a credit card, I have to charge an extra 4%. Here is your three business days to cancel paperwork." The workers were subpar, even though extremely courteous and industrious. I could not communicate my concerns to them, and could not understand their replies. The job they did was average. They did not clean the sawdust off the paper after making the patch sheets before shingling over it. The paper was cut to make the patches, rather than patch first, then paper in a continuous manner. The shingling appears to have been rushed, not consistently and carefully lined up. The satellite dish is a big stumbling block for me, the salesman had been quite clear that the crew would take it down and put it back with 100% success, yet it was not put back by the crew. And the gutter crew gets below average marks for a sloppy installation. Again, this looked like a hurry up job. I payed a premium price and received average to below average service. After the first two calls to the office I could hear the girl grumbling in the background. She remained polite and receptive, though. I just expected to get what I paid for, and certainly did not get it. The final note is that the salesman insisted that hte company was GREEN, and recycled everything. Yet I find out from the foreman as he is leaving that the trailer was going to be emptied at the dump. So, Sales == misrepresentation and overcharging. GET estimates *before* considering entertaining a salesman from Tristate. Tristate's price will be at least double any competitors for exactly the same level of service.
Details:
The driveway was clear, as requested, and a trailer that blocked the (double) driveway was dropped on 7/1, when the roofers were expected to arrive. Later I was advised by phone that the roofers would be delayed four hours because of the hot day, Saturday and Sunday. I had to make a call at 1:30 PM to find out that they would not be arriving that day, but would start at 8:00 AM 7/2.
On 7/2 they arrived at 10:00 AM and tore the roofing off, disposing of everything in the trailer. The foreman introduced himself before the crew arrived, and left, to return much later that day. The turbine vents that were removed had left two foot diameter holes in the sheeting, and I was concerned that they would shingle over them. No one in the crew spoke more than a few words of English, and to my horror the foreman was no better. The crew laid paper hastily, and it went over the two foot diameter holes. One of the crew actually stepped into one of the holes while laying paper, the next line up. I spoke with the foreman, and I don't know if either of us made our points clear.
On 7/3 the crew was due at 7:00 AM, but arrived at 8:30 AM. The roof extension crew arrived at 9:00 AM, and the boss there understood my concerns about the opennings in the sheeting. He made a call to the main office to straighten out any misunderstandings. In the meantime shingles are going onto the roof at a blistering pace. When the shingling was near the first of the opennings a section of the sheeting containing the hole was removed and replaced with a small patch sheet. The crew doing the roof extension removed the satellite dish. As they were leaving (roof extension completed) I asked about the reinstallation of the dish, and was told the roofing crew would do it, they had been given all of the information. The roofing crew finished laying shingles and were leaving, and asking me to sign off on the job, which I would not do because the peak still needed eight feet of finish work, and the dish was not reinstalled. The finisher arrived and finished the peak, and again asked me to sign off, and denied that he had any responsibility to reinstall the dish. I phoned the office and confirmed that they would hire the satellite company to reinstall the dish, and also confirmed that the gutter (subcontractor) would install the gutters ASAP. I received a call from the gutter company and was asked if Monday would be okay, and I asked if Friday, 7/5 was available, since I had to be home to supervise the dogs. Arrangements were made to hang gutters on 7/5, and the paperwork and final payment were provided to the finisher. The satellite company's installer came and reinstalled my dish satisfactorily. I have not been able to confirm that the roofer has paid the satellite bill, yet.
On 7/5 the gutter crew arrived when expected, and contrary to what I was told, they were a subcontractor, not direct employees of Tristate. They did a fine job planning and fabricating the gutters. The flaw is how they installed, there are missing screw in the hangers, and at least one screw caught the flashing causing a lift of the flashing under the roof, creating a depression that could have gathered water and caused a leak, if not corrected.
Details:
The driveway was clear, as requested, and a trailer that blocked the (double) driveway was dropped on 7/1, when the roofers were expected to arrive. Later I was advised by phone that the roofers would be delayed four hours because of the hot day, Saturday and Sunday. I had to make a call at 1:30 PM to find out that they would not be arriving that day, but would start at 8:00 AM 7/2.
On 7/2 they arrived at 10:00 AM and tore the roofing off, disposing of everything in the trailer. The foreman introduced himself before the crew arrived, and left, to return much later that day. The turbine vents that were removed had left two foot diameter holes in the sheeting, and I was concerned that they would shingle over them. No one in the crew spoke more than a few words of English, and to my horror the foreman was no better. The crew laid paper hastily, and it went over the two foot diameter holes. One of the crew actually stepped into one of the holes while laying paper, the next line up. I spoke with the foreman, and I don't know if either of us made our points clear.
On 7/3 the crew was due at 7:00 AM, but arrived at 8:30 AM. The roof extension crew arrived at 9:00 AM, and the boss there understood my concerns about the opennings in the sheeting. He made a call to the main office to straighten out any misunderstandings. In the meantime shingles are going onto the roof at a blistering pace. When the shingling was near the first of the opennings a section of the sheeting containing the hole was removed and replaced with a small patch sheet. The crew doing the roof extension removed the satellite dish. As they were leaving (roof extension completed) I asked about the reinstallation of the dish, and was told the roofing crew would do it, they had been given all of the information. The roofing crew finished laying shingles and were leaving, and asking me to sign off on the job, which I would not do because the peak still needed eight feet of finish work, and the dish was not reinstalled. The finisher arrived and finished the peak, and again asked me to sign off, and denied that he had any responsibility to reinstall the dish. I phoned the office and confirmed that they would hire the satellite company to reinstall the dish, and also confirmed that the gutter (subcontractor) would install the gutters ASAP. I received a call from the gutter company and was asked if Monday would be okay, and I asked if Friday, 7/5 was available, since I had to be home to supervise the dogs. Arrangements were made to hang gutters on 7/5, and the paperwork and final payment were provided to the finisher. The satellite company's installer came and reinstalled my dish satisfactorily. I have not been able to confirm that the roofer has paid the satellite bill, yet.
On 7/5 the gutter crew arrived when expected, and contrary to what I was told, they were a subcontractor, not direct employees of Tristate. They did a fine job planning and fabricating the gutters. The flaw is how they installed, there are missing screw in the hangers, and at least one screw caught the flashing causing a lift of the flashing under the roof, creating a depression that could have gathered water and caused a leak, if not corrected.
Response from Tristate Roofing, Inc
"Please visit our website at tristate.pro or email [email protected] so I can receive any feedback as I rarely visit this area to respond. I certainly appreciate the feedback on how we can improve as we are consistently Installing 30 plus jobs a month plus commercial and we get pretty busy at times. I am so used to getting only positive information from our customers which we have several binders filled up as we do so many roofs each month. I did notice a few things in the computer and notes with you regarding your job which I was curious on? 1. He paid us and signed the completion form saying that work was completed satisfactorily 2. He wanted and had mark go back out there to give him an estimate on getting some doors 3. Sam my production person stated "I was always so kind to him on the phone and he would call telling me he’s “my pain” and I would reassure him that he is not a pain and that it is my job to make sure he is taking care of 100% 4. We called and had his satellite dish company out there the same day and paid for it right then and there. I had told him on the phone that it was paid for or they wouldn't have come out in advance 5. He never expressed any problems to us besides the satellite dish which I took care of right away 6. We communicated with him as far as the job delay went because we were a day behind an he was well aware myself or Rafael the Superintendent would always call and make sure the homeowners know and ok if we are running a day behind. 7. All the Roofers, Window Installers and Siders are company installers. We make sure they get advanced manufacture training. Just as a note, we are also in the top 3% of every roofing company in America being elite GAF master certified installers. We have also sent our window and siding installers to classes and strive for education. We also hold daily meetings with the salespeople who are estimating 150-200 roofs a month. 8. We have a recycle center located at 1901 Center Street in Tacoma and I would invite you to come down and visit, we have bales of plastic compacted and cardboard located there for review. Last year we were rebated by GAF and recognized with a press release for our recycling of most of the products. Certain products because of contaminants and location of facilities we cannot recycle. Please call me if you ever need anything else. We would give you a great price on those doors you requested from us. Thank you, John Holum - President"
Eva E.
Jul 2013
They were not our favorites and I do not think that we would use them again. They were competent with our window but not with our doors. The door installation took a long time. The windows and the door did not arrive on time. It was like a week later than when they said they would be installed. I think the price was on the high end and the quality of the materials was fine. They were pretty slow. They were on time. I would not use them again.
Angie W.
Jun 2013
They were on time. They were within the same price range as everybody else. They stuck with the quote. They were fine. The second day that they were going to install the roof, it snowed and they wanted to come anyway. They already had ripped off and they were starting the next day. They wanted to come and I said no as it was snowing. They respected my wishes, but I had asked for that because they were going to do it anyway and I wasn't happy with that as it could be dangerous. Otherwise, everything they did was fine. I was really happy with them.
James B.
May 2013
They were always on time. They kept the site clean. They cleaned up everyday. They were just very conscientious with the neighbors and everything, which was nice. They might have been a little more expensive than everyone else but I think it was worth it.
Response from Tristate Roofing, Inc
"Thank you for the positive review. We appreciate that and I certainly will give our team a high five...... John Holum - President"
Judy L.
Dec 2012
Overall I was quite satisfied with the job TriState Roofing performed.
Kc B.
Nov 2012
.
Beth C.
Jul 2012
We had someone stop by our house as a cold call and said that they were in the neighborhood doing someone else's roof (not really sure if this is true, only because we had another roofing company say the same a couple of months prior....just sounds like their spiel) and would we like a free estimate. My husband and I had been talking about getting a new roof, but just hadn't gotten around to getting any estimates. So yes, we would love a free estimate. They had someone come out the next day (both my husband and I needed to be there...WA law or something) and they went through around a 45 min- 1 hour spiel. He really only touted one product (although we didn't ask about anything other than that and we liked the product). He was able to price us out just our house, house with garage, and any financing options.Downside: the quote he gave was the "purchase today" quote. He touted something along the lines of because of all the price gauging that was done over the last couple of years, WA/OR started auditing companies big time and so the price they gave today would basically be their best price as they cannot give a lower price a week from now or a month from now. I am guessing after a month they can probably give you a similar or competitive rate only because he only mentioned the today quote and the 30 day quote. So he left and then we talked it over with family, and ended up calling him back and signing papers. The price quoted was pretty much what we thought we would spend on a new roof, the workmanship and product seemed good, and the fact that everyone works for them, no outsourcing, helped seal the deal. That and there is a 30 year warranty on the roof that transfers over to the next homeowner.Note: we did ask about just putting on another layer of shingles (we currently only have one) and he initially said oh, that will be very cheap. At the end when we asked for an actual price, he quoted $6.000....obviously that is not very cheap ( I am thinking it would be more like $3,000), but as anyone knows, of course he wants you to buy the whole new roof so they will just give an off the wall estimate for the lesser money/work.We were told that they were 2-3 weeks out and would call within 3 days of starting the job. I received a call from Samantha (Production Assistant) on July 2 asking if the July 3-5 would work. . yes, that would be fine. July 3-5 passed by...no crew. July 6, the people who make the roofing shingles dropped off their product and said they were guessing the crew would be there on Saturday. No crew on Saturday....called to see what was going on. "Someone on the job got hurt" will be starting on Monday. Mind you we had to call....received no call from them letting us know what was going on.Still no crew on Monday, Tuesday. Called Samantha back on Tuesday. Apologized for not calling me and letting me know the status. One of the crews did not show up and several of the other projects too longer. Now we are about 2 weeks out before we can get to your job. Hmmm....what do you mean a crew didn't show up? Don't they work for you....no outsourcing right? This sounds suspicious to me. Thursday (July 12) roofers show up (not 2 weeks later). Called Samantha to double check. She didn't know that they were there. Confirmed that we were ok with the time and sorry for all the miscommunication.
The 1st day they were gone by the time I got home, but they were able to tear off the old roof, replace any boards, and start the pre-shingles steps and cleaned up. The 2nd day, they arrived around 8 and worked until about 6pm to finish. The roof looks great and so does the yard. Doesn't even look like anybody was there. (ie...they cleaned up everything) They will have to come back to finish up some stuff around the fireplace....they were not sent enough materials, but the crew of 4 did an excellent job...and in only 2 days!
All in all, the miscommunication was a little disconcerning, but it was ok and once they started the work they were not only professional and hard-working but very timely and considerate of the yard/surroundings.
The 1st day they were gone by the time I got home, but they were able to tear off the old roof, replace any boards, and start the pre-shingles steps and cleaned up. The 2nd day, they arrived around 8 and worked until about 6pm to finish. The roof looks great and so does the yard. Doesn't even look like anybody was there. (ie...they cleaned up everything) They will have to come back to finish up some stuff around the fireplace....they were not sent enough materials, but the crew of 4 did an excellent job...and in only 2 days!
All in all, the miscommunication was a little disconcerning, but it was ok and once they started the work they were not only professional and hard-working but very timely and considerate of the yard/surroundings.
Pam J.
Jan 2012
Tristate did a great job installing our beautiful new roof. We knew the roof should be the next home improvement project on our list, but at such a big ticket, we had been putting it off. Someone from Tristate came to the door in November and since I knew we wanted to do it in 2012, I agreed to let them do a quote. They required both my husband and I to be present and were very persistent about finding a date that would work for us both to be present. I was put off at first, feeling like they were going to be super high pressure, etc. They were able to accommodate our schedules and came out on a Saturday morning in mid-December. The sales guy spent a couple of hours inspecting, measuring, and then going through the products and process. We should have done some homework in advance I suppose, but we found him to be very informative and genuine, and he convinced us that this was a quality company based on compelling evidence he presented (I did run in the office while he was here and look them up on BBB etc, and found them to have good ratings and reviews - this was before I knew about Angie's list!). In the end, we agreed to do both new insulation (which we had also been thinking about doing) and the highest quality roof since it was "on sale" for the same price as the next quality level down. They scheduled the job for the following month (January) but then a few days later called and asked if we wanted it done the next week since they had a cancellation. They came out, did the job in 3 days, cleaned up their mess at the end of each night, didn't leave a bunch of ugly or dangerous debris around, and all of they guys on the job were polite and professional. The only thing that didn't go according to plan was that they were supposed to get approval from our HOA before work started, but with the cancellation spot opening up so quickly, they dropped the ball. Glad I asked if they had done that - they contacted an HOA board member for me and then I had to go scrambling around seeking approvals because my HOA will only deal directly with homeowners. But in the end, I have a classy looking new high-quality roof that was done quickly and professionally.
Licensing
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FAQ
Tristate Roofing, Inc is currently rated 4.5 overall out of 5.
Tristate Roofing, Inc accepts the following forms of payment: CreditCard
Yes, Tristate Roofing, Inc offers free project estimates.
No, Tristate Roofing, Inc does not offer eco-friendly accreditations.
No, Tristate Roofing, Inc does not offer a senior discount.
No, Tristate Roofing, Inc does not offer emergency services.
No, Tristate Roofing, Inc does not offer warranties.