NW Plumbing Connection Inc

N.W. Plumbing Connection was able to schedule a same day appointment and arrived on time. Tim, a friendly and knowledgeable plumber, gave me options, possible alternatives and price estimates. After choosing the options, Tim completed the work performed quickly and cleaned the areas afterwards. I was told that they are on call and available for emergencies 7 days a week/24 hours a day. (premium rates may apply). Thank you and I would hire again.

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Dan came out for a bid and I was really impressed with his knowledge and professionalism. He gave me the bid while he was at the house. Of the six different plumbers working on the house, I was pleased with all but one who didn't introduce himself after I introduced myself and also did two seperate things that required redoing by different plumbers the next day. He also had a generally bad attitude and spoke to me as if I wouldn't understand, which is common since I am a woman in my twenties, but it always stings a little. Overall, there were some serious communication issues amongst multiple people in this company. No matter how many times I called and was assured, and no matter how many times I informed the plumbers, I had trouble convincing them that I wanted them to put supply lines in my house. Ultimately, the work was completed quickly and it was completed well. All at a fair price. I expect to hire this company again for future work.

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The provider failed to meet it's appointment. I called 3 times while waiting, the scheduler kept delaying, finally had to reschedule for the next day. Even then I had to beg to get someone to come out first thing the next morning. I missed a day and a half of work waiting for them. I do not recommend and will not use again.

The tank they planned to use would not fit in space so I purchased and they installed. Problem: old tank would not fit through space, must have built around it.

North End did a great job with fixing the plumbing up. The leak is totally stopped, although the floor was damaged before I even got to call them.

Technician Jason was at my house within about 30 minutes of the initial phone call (on a Saturday) to a really messy situation and VERY patiently spent quite a bit of time trying to pin down the cause of a flood in my basement. It was clear that the initial cause was torrential rain that had been coming down for days, but it was difficult to find what area of the drains were blocked. He was finally able to determine a couple issues - with roots growing into the drain, and with the sewer. He took care of both problems, then pumped a significant amount of water out of my basement. He was there for approximately 2.5 hours doing a frustrating, messy, cold, wet job on a Saturday, but was never anything but polite and nice. I also thought the amount I was charged was reasonable considering the amount of time spent and that it was on a weekend day.

Very swift diagnosis, fix and main line clear out. The process was easy and the price was better than anyone else that bid on it.

We were notified by our water company that we were using an unusual amount of water and that there might be a leak in our water line.We called 3 companies for estimates and they came in with the lowest bid. We got the estimate in the morning and the work was completed that afternoon. We were without water only when the connection was being switched over. Labor technicians were prompt, friendly, and efficient. Couldn't ask for better service!

Had a leaking sewer cleanout inside the garage. They quickly discovered the cast iron had stripped threads. Rather than pushing a major repair, they suggested a rubber plug which would expand to fill the grooves.All fixed in 10 minutes for only the travel cost plus $20 for the part.

Working with NW Plumbing was a pleasant experience. They did their best to find the perfect fixtures, faucets and valves for our needs. They cleaned up everything better than it was to start with.
Of all the contractors we used in updating the house, they were the best.

Jason and partner were professional courteous and hard-working. Excellent service.

We called N.W. Plumbing at 8:00 am and Jason was here by 9:15am and left at 9:45 am. He went right to work. Jason was quick, efficient, explained all procedures. He saved the week-end for us and we are so appreciative. We have other plumbing projects in mind for the future and N.W. Plumbing will be on the top of our call list. Thanks Jason we are very pleased with your work and your professional manner.

I called NW Plumbing at 10:00 and they came around noon. They identified the problem and had it fixed withing 45 minutes. They were polite, clean and professional explaining exactly what they found and how they would fix it. Loved the great service.

as above

I was impressed with him. However, he charged me for his time to go to Home Depot.

Micah was knowledgeable, professional and explained our problems well.
He noticed some other problems and gave us an estimate on what our options were and what it would cost to replace shut off valves for sink. He did this without pressuring us.

It went really well. They were very friendly and very clean. He was very conscious of that but when I turned the shower on, the water is not going in the shower properly so I have a call in for them to come back today. Overall it was good. They were really nice when I called back they said that the technician would call back today. The price seemed reasonable but I don't know much about plumbing. They were very professional and we will use them again.

They were very professional, polite, friendly and punctual. They arrived within the time frame that they said they would arrive.

They delivered what they said they would do. They were really friendly and did good service. They did a demolition on the existing tub and cleaned everything up. The tub is working fine now. I was happy with what they did. They were professional and down-to-business. They got in there, did the job quickly, and finished up nicely. The price was a little more than I thought the job would be, but it was fine.

First the plumber came to view the existing heater and check its dimensions. It was covered with a fiberglass blanket and I didn't know the capacity. Since it was short, and the house is a one-bedroom, I believed it was a 30-gallon tank. The price quoted for replacement of a 30-gallon was $671. After we saw it was a 52 gallon tank, I asked that it be replaced with a similar size. Somehow this added $200 to the quoted price. Since the invoice was not itemized, I don't know how this increase was accounted for; parts, labor, whatever. He returned in one and half hours as he had stated with the new tank and installed it. This went well and he answered the few questions I had. There was a lot of iron or rust sediment left behind on the floor which he did not clean up but it just took me a few minutes. I was happy to have hot water again and to have the old heater and fiberglass debris hauled away.

THEY ARRIVED WHEN THEY SAID THEY WOULD. THE PRICE WAS AS WE AGREED. I CALLED BACK TO HAVE THEM CORRECT A PROBLEM, WHICH THEY DID. VERY PROFESSIONAL.

NORTHWEST PLUMBING WERE VERY RESPONSIVE AND CONCERNED ABOUT QUALITY AND SERVICE. THE ON-SITE PLUMBER FOR THE COMPANY HAD MODERATE PLUMBING KNOWLEDGE.