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Floor Covering Express
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Ceramic and Porcelain - Repair,
About us
Family owned and operated. Company has 6 employees. We use subcontractor for installation, but all work is warranted through the store not the installer. We provide free no obligation in home or office measures, and can bring samples to you if coming to the store is a inconvenience.
Business highlights
33 years of experience
Services we offer
Flooring sales & installation, carpet, ceramic tile, countertops & window coverings, granite, hardwood, laminate, laminate flooring, marble, quartz, solid surface, vinyl & marmoleum, window & doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.625 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 8% |
Showing 1-25 of 25 reviews
Raymond W.
Sep 2016
Excellent installation and scheduled quickly to meet my requirements. Very pleased with finished product.
Jane H.
Nov 2015
This was a job paid by Washington Energy Services as part of my claim for their damage to the floor in our furnace room while installing a new furnace. Pete and his crew were very responsive, providing the lowest bid of three local providers. He was thorough and walked me through the options from vinyl to engineered hardwood. We took home lots of samples and took awhile to make a decision, but he was ready when the time came and did a wonderful job of removing the damaged floor and installing the new vinyl. I would definitely recommend Floor Covering Express to anyone in the Tacoma area!
Melissa H.
Oct 2015
The carpet we had originally ordered from another company was not available when it came time to go for it. They really helped us out I only had a few days to get new carpet in order to keep us in line for our opening date. They saved the day. I wish we had them do the instillation too as the team our contractor insisted we use damaged our freshly painted walls as well as left gaps etc.
Brynn B.
Aug 2015
Excellent from start to finish. This is my second project with Floor Covering Express and I remain vey impressed.
Everyone I worked with was great!
They removed an additional layer of flooring so now the area is all the same height. I'm very pleased with the result.
Dorothy P.
Oct 2014
I gave samples of the carpet I wanted installed. The service provider stated they could easily match the samples provided, on the day of installation I happen to check on the work from installation, however the carpet being installed was not what we discussed, and does not match my carpet that was initially installed. I reached out to the service provider to discuss why the carpet did not match the samples provided, he came out to my home to discuss the issue, after leaving my home, he has not returned my messages to discuss further adjustments.
Laurence G.
Jun 2014
Actually, this is the third time I have used Floor Covering Express, University Place WA, in the past five years. I have a preference for using a family small business instead of the big box retailers. As always is pays off with quality personal service. F.C.E. provides a large showroom with an excellent selection of flooring options. The installers (to include the owner) were prompt and professional. Two days to accomplish the tiling and carpeting. They cleaned up after themselves, worked expediently, and were always professional. A happy customer once again. Additionally, I took advantage of their 'Angies List Discount 5%'. I intend to use their service in the future.
Nancy L.
Jun 2014
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Brynn B.
Dec 2013
I was very impressed with everyone I worked with in sales and installation. They did a great job with challenging transitions to other flooring and I'm very pleased with the result. If I ever need flooring again I will definitely contact them.
Glenda L.
Sep 2013
We went to every flooring place in Tacoma and Flooring Express was the only place that had a match for the engineered oak floors in our new home. They made us a good deal on both the flooring and installation.
Joanne P.
Aug 2013
We ended up firing them. They agreed to take 18,000 because they did not finish the job. They did a horrible job. We have to hire someone else to finish. I have taken pictures and if need be someone can come look at the tile job themselves.
Response from Floor Covering Express
"This is written in response to explain the company's side of the story. We do not wish to degrade our customer, we respect her opinion. The job included large format tile with 4" inserts on the floors, a master walk-in shower and a walk-in shower with a fiberglass pan. From the day we started working the customer started changing how she wanted the tile installed. We would install the tile the way she asked, then she would come back and say she didn't like it and to remove the tile and install it a different way. In some cases she would change what she wanted in the middle of cutting the tiles. We were there for over three weeks and tried everything we could to remedy the situation, in the end after 95% of the job was done she refused to pay the balance of $12,000. We settled on $6,000 just to finish off the job."
Richard D.
May 2013
Sales representative throughly discussed my requirements, showed and recommended samples, and fully answered any questions I had. Following a survey of the house an estimate was provided within a day and agreement made on price and work to be accomplished. Work was done completely and professionally according to schedule.
Linda C.
Feb 2013
I was very pleased with Floor Covering Express. I was very happy with the job they did. And they were polite. They did a wonderful job. They were efficient. They were quick in getting to me. Because I had a lot of heavy furniture to be moved, they also included moving the big stuff and storing it in our carport while they worked. Then they put it back when they were done.
Charlotte C.
Jan 2013
I don't have any complaints. Their professionalism, cleanup and service were fine but I think their pricing was a little high.
Chris S.
Dec 2012
In the showroom, they took a lot of time showing all the options that met my budget and needs. The installation was done professionally
Audrey H.
Dec 2012
They were very good. They were very good with the custom order.
Scott S.
Feb 2012
We wanted a quick turn around time and contacted Topher asking for samples of material that they had in stock. They came out on a Thu with samples, we selected one, they dropped off material to acclimatize the next day, and worked Mon-Fri of the following week to complete the job. The project lead (Brian I believe) was very professional and solved any problem that came up.
Luis D.
Oct 2011
excellent
Cheryl H.
Aug 2011
They were fabulous. I am going to have them do the work again. They are excellent and outstanding. They care and have good product knowledge. They do a good job. They did what they said they were going to do. They did when they said they were going to do it. They are very reliable. They were good character. They have come out multiple times. I will recommend others to use them. They do a high quality work, and I will give them high rating.
Martin M.
May 2011
They were awesome. I would hire them again. They were very personable. I believe they are family owned. They were right there to do the work and they did it right.
Larry K.
Dec 2010
The workers completed the project efficiently and did a good job of cleaning up after themselves. They also arrived on time daily, which was appreciated. Their prices are also competitive. The initial installation was done a few years ago, but we had them out for repairs and additional follow up more recently. I would highly recommend them for flooring installation!
Craig L.
Dec 2010
They were helpful.
Jason L.
Dec 2010
They helped us with the selection and the process. They delivered when they were supposed to.
Connie B.
Dec 2010
They were on time friendly and did what they were supposed to do. I was picky in choosing my sub contractors.
Duncan F.
Dec 2010
They were easy to work with, they did a good job and they cleaned up after themselves.
Laurence G.
Feb 2010
The selection and instillation of the carpet/vinyl was smooth and painless. The store rep, Eric was very thorough with his measurements and product estimate. The final bill was well within the quote. Their prices are competitive, and never did I feel that I was overcharged. Quality of the installation was top drawer. I am again using Floor Covering Express to update the carpet and wood flooring on my main floor. This will be quite a bit more expensive, but I have confidence in the service and product.
Response from Floor Covering Express
"In response to the member's comment, we at Floor Covering Express wish to thank him. Being a small family owned business we are more concerned with customer service and quality of product than quantity. We are currently working on his next project and I have full confidence that we will have the same results as last time. Thank you again for the great comments and having us on Angie’s List."
Licensing
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FAQ
Floor Covering Express is currently rated 4.6 overall out of 5.
Floor Covering Express accepts the following forms of payment: CreditCard
Yes, Floor Covering Express offers free project estimates.
No, Floor Covering Express does not offer eco-friendly accreditations.
No, Floor Covering Express does not offer a senior discount.
No, Floor Covering Express does not offer emergency services.
No, Floor Covering Express does not offer warranties.