Evergreen Home Exteriors

As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work.

It was an excellent experience. They were always there when they said they would be. Cleaned up wonderfully after each day. The guys were very nice and informative. The siding looks BEAUTIFUL. I had a problem getting the new front door I ordered and they were very patient and checked with me often so see if it was here yet, and when it finally got here, they were right here to put it in. My house looks so nice, it looks like a new house. Couldn't be more please with the end result. I will highly recommend them to all my friends and neighbors, who have stopped by to say how nice it looks.

Great!! Very efficient.

It was an amazing experience. The entire process, from quote to completion, was professionalism at its best. They were courteous, informative and provided us with a consultative approach that was rather refreshing. The team that actually did the work were punctual, friendly and highly skilled. Overall, I was absolutely thrilled with the outcome.

Quality of work was second to none, clean and courteous. Estimator was very knowledgeable and informative, easy for us to make an informed decision on the many products and designs available. Would definitely use again

Evergreen did a great job on our siding project. There crews were on time and very professional. We are very happy with the completion of project and are going to have them build our deck this spring.

excellent service.

Overall a very good experience. After some initial delay due to shortage of material, the project was completed within three days. The crew was on time, courteous, and very professional. I was very happy with my new deck.

The rep was reliable and when we had an issue with a wrong order it was resolved quickly

Poor quality work and materials would not recommend them and believe they should not be recommended by Angie’s List as a preferred contractor.

The craftmanship is good, but the people on the phone are not the people who will do the work and they will hire other people to do the work.

Everything they did was superb, they took the extra time to complete the job, and basically I won't be doing anything more on that deck anymore after their work.

The project from start to finish was amazing! The crew was fantastic and got everything done in a timely manner. My project manager kept me updated on the project so I always knew what was going on. I will definitely be using them again for projects in the future.

The company I used was called Evergreen Home Exteriors, but as the phone number is the same I am assuming the outfit is the same. It's over! At last! Our small, second story deck, bid as a four day job that would be started six weeks after signing, is done -- only six and a half months after signing. Do not expect this company to communicate effectively, either with you or within themselves. No information collected by the salesman will get to the construction manager, or will be ignored if it is. If you didn't get specific information on components -- in our case, door and stairway -- into the contract, don't expect them to get back to go over it with you. Virtually no progress was made without prompting, including ordering of long lead items. Permits were obtained grudgingly, and if we hadn't accidentally learned that they needed to subcontract to be allowed to get an electrical permit, we wouldn't have had one. The final product seems good so far, but the process was long and hard, both for us and for them. If you must use Evergreen, make sure all design decisions -- such as style of door and sprial staircase -- have been made and written into the contract, including all permits you expect and period of performance for the project. Then keep at them to make sure it happens.