Ben's Appliance Service

I called Ben and Elizabeth on Sunday late afternoon, and Ben was at the house the next morning. I was so thankful for their speediness. Ben came in and took apart the dryer -- an older Kenmore gas model -- and quickly identified the reason it wasn't drying. He switched out some parts, installed a new fuse and had it up and running within an hour. The whole thing was under $250, which included a service call charge, parts, and taxes. Now, the dryer is probably good for another ten years and saves me from having to buy a whole new washer dryer pair (which is was dreading!) Ben is incredibly professional and fast! I highly recommend the service.

I contacted several appliance contractors for quotes. None of the contractors I contacted responded thru my "request quote" on AngliesList.com. The other contractors I called gave quotes that were competitive with Bens' Appliance. I called Ben's Appliance office, discussed the oven symptoms, gave them the model number JGSP28SEK4SS & scheduled the repair. The office person was very pleasant & helpful discussing the problem & scheduling the repair. Ben came about 15 min early, was very pleasant & answered all my questions in detail. He came with the correct parts & performed the repair in approx 30 minutes. The oven ignitor part costs $123. Labor was $178. Total cost of repair was $301. I asked him to look at one of the stove-top burners that was not consistently lighting. He cleaned the corroded ignitor & it lights consistently now. Cleaning the corroded ignitor was no charge.

Outstanding service

Awesome! It was easy to schedule the appointment and he showed up rIght on time. Turned out it was a simple 5minute fix and he didn’t even charge me for the service! Friendly professional and honest—he could’ve upsold me to replace to entire hose and I wouldn’t have known any better. I would definitely use him again.

On 4/18/2018 I called Ben's Appliance Service because my dishwasher would not drain. Ben's wife Elizabeth answered the phone and set up the appointment for the next day, 4/19, between 10:15 and 1:00 pm. Elizabeth is very nice on the phone. Ben and Elizabeth both arrived at my house on 4/19 at about 10:25 AM. Ben is a terrific appliance repair person. He removed the standing water in the dishwasher with a shopvac. He then checked various places to see what was wrong. He quickly discovered my little drain motor part was not running, so he replaced the part. He had this part in his truck, because when I called Elizabeth to make the appt., she asked for the model #/brand and Ben stocked his truck accordingly. No waiting for ordering a part. Ben is very helpful and friendly. He is also very clean, no mess left. The bill was very fair. I will call Ben from now on.

Ben was awesome...professional yet personalbe...I have already given out his contact info to others...Elizabeth was also very kind,helpful & informative...I told Ben he has a friend for life!!!

They came on time, got the job done real quickly. very efficient and very professional.

Ben was very informative and fixed our issue quickly.

On time and the work was done quickly. He also showed me how to fix the ice maker in the refrigerator.

Very smoothly. Works well.

Repair was done in a professional manner

Fine. No problems.

I contacted Ben's to request a diagnosis of a washing machine that had started vibrating badly. He arrived, as scheduled, a couple days later to look at our machine. He couldn't find anything wrong with it other than that the drum somehow was out of round. He had never seen anything like that and said that the drum would need to be replaced. The office later contacted me with the estimate for the repair and it was as much as a new washer so we declined. Ben didn't charge us anything for his trip out or his diagnosis. Excellent customer service!

It was fixed perfectly

Perfect. Ben and his wife work well together. He didn't have the part he needed. Called his wife and she brought it very fast.

unknown

Very good experience. Ben was able to repair the washer rather than replacing the part, saving us about 50% on the bill. Showed up on time and was very professional. Will certainly use Ben's again.

My dryer wasn't heating. Ben discovered there had been a dryer fire in the past and cleaned that all up. I asked if I needed to buy a new dryer because of the fire and he said no...he could make it work great and safely!
Once Ben was done replacing the Thermal Fuse and doing his QC the Belt Switch stopped working.  He replaced that as well.
Ben was personable, professional, and friendly.  Bent's Appliance is my new appliance servicer!

unknown

Elizabeth called me as soon as they opened (from leaving a message the night before. He fixed the dryer that day. Thank you both for your great care!

unknown

Ben did an excellent job.  We had called other installers who were not able to do the job promptly. Ben's office responded right away and the work was completed within two days.  He arrived promptly and completed the work efficiently.  In addition, he spent a significant amount of time explaining to us the unique features of our new dishwasher and suggested ways to use it most efficiently.  We are very pleased with Ben's work and would highly recommend him.

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unknown

A couple of bearings or something was out and they just did it boom boom boom boom. They did a great job.