Beacon Plumbing, Heating, & Mechanical Inc

We had a 5" CI dirty water pipe given out at the beginning of January. The line was in a extremely tricky area to work in; unfortunately, it took two trips, but they did get it. After the cold spell last week, the pipe connection developed a leak. I'd like to thank Dean for coming out on a Saturday and dealing with that. He was easy and a pleasure to work with. I've lived in Ballard for fifty years and have used just about every plumbing company in Seattle. Sometimes things go well, sometimes not. It's a very difficult business to be in. I find all the companies to be about the same.

They did poorly fixing my outdoor faucet and pipe. Work was done in less than 30 minutes. Troy the plumber said that everything was done. A few minutes later after they left, I wanted to check for myself if the work was done right. So I went under the crawl space and looked at the pipe they replaced. Sure enough, it was leaking. Also, they left a bunch of used wet towels in a pile that I returned back to them when I called them back to fix my pipes the second time. After they replaced the pipe again, they just left without consulting with me. On another note, i called beacon plumbing for veterans discount and they told me that I will get one. And to just talk to Troy the plumber about the discount. I was not honored on the discount. I called the manager Mark J and emailed him back and forth for about 3 weeks now trying to get that discount. Manager was very rude on the phone and keeps going around the bush on my emails about not honoring the Veteran discount. You would think that a well known company would, at least, say sorry or give you a bit of incentive after poorly working on job, but not beacon plumbing.

This is a horrible company. The service as well as the response to an issue were deplorable. Mark Jensen is the senior manager and his responses both verbally and via emails to the concerns were absolutely unbelievable. No apologies for any of the issues, just very rude responses to myself who is the tenant. Review as follows: We were having an issue with our stove not staying on and turning off when the knob was turned. A representative from a Frigidaire supported repair shop had assessed the stove on Thursday, June 9th and stated that it was working well and that the issue appeared to be the outlet in the wall as the power to the stove would go off when it was plugged in. There was also an issue with the plug fitting very loosely in the wall outlet. When this was told to me, I contacted Beacon Plumbing’s office to schedule an electrician that very same day. I was impressed that an electrician could be sent out the following day and anticipated our stove working that evening. This has been going on since March and has been very frustrating. The electrician, Zachary, came in and essentially plugged something into the wall outlet and said that there was 240 volts coming from the wall outlet and that it was fine. He insisted that the issue was with the stove. He did not do anything with the stove, the cord, or the plug. Meaning there was no testing done to confirm that the issue was not with the wall outlet. He said he was not going to charge a diagnostic and would just charge the $75 fee. I called the owner of the condo who provided Zachary with the credit card information for the $75 charge. I then called the repair shop who had initially come out to assess the stove and let them know what Zachary had said so that they could return to fix the stove as this was what appeared to be the issue. This was on Friday, they are closed on the weekends and the soonest they could come out was Tuesday morning. This was 4 more days without a stove, 4 more days of having to purchase food since there was no stove to cook on. The appliance repair person came out on Tuesday and did a very thorough testing and showed us exactly what the problem was, it was not the stove, it was the wall outlet. I then called your office and they had Zachary call me so that he could speak with the repairman. When he was explaining to Zachary what the issue was, his response was “Oh, I could see that being the issue”. Needless to say, at that point, I was quite angry. Not only did we have no way to cook for almost a week, but I had given the repair company a hard time as your staff said it was not the wall outlet. I spoke with your office staff on Tuesday and was told that an electrician other than Zachary could come out on Wednesday between the hours of 8-noon which was fine since my husband was going to be home. At 9:40am on 6/15, I received a voicemail from Kiana asking me to call her back about my appointment. I called her back and she stated that due to staffing issues, we would need to change our timeframe to the afternoon from noon-4. This was fine and I told her it would be ok to change the time. At 3:30pm, I had not heard anything and called the office and was told we were still on the schedule but due to sick calls, there would be a delay. At that point, I did not care, I just wanted someone to be at my home to fix the issue. I then received a call from Kiana at 5:45pm stating that she had been trying to reach me, leaving several voicemails, this is incorrect, no calls were received and no voicemails either. She stated that she was calling to confirm if I still needed a technician. At what point did I ever tell anyone I did not need anyone to come out? I never cancelled and never received a call from anyone asking if we still needed this appointment. I then received a call from your electrician at 5:50pm telling me that he was coming from Seattle and would be at my home in around an hour. He then wanted to know what the issue was. I explained the whole story to him and he said he would be there. He asked me to send the screen shot of what the repair shop had found which I did. He then called me back at 6:04pm to tell me what he thought the issue was and to get a credit card authorization for around $600. I then added the owner of the condo to the call for her to speak with him (sorry, I don’t recall his name) and to discuss payment. From what we were told, Zachary never completed the original $75 fee from the prior Friday yet I stood right there while the condo owner gave him her credit card information. The electrician was able to get the authorization and showed up at my home at 7:08pm. He was there for literally 20 minutes and the charge was for $761.20 to change out the wall outlet. The stove is now working and the assumption is that it will continue to work.  The issues I have are: Zachary did not do a thorough testing of the issue as this could have been fixed on Friday which would have alleviated the extra days I had to find a way to purchase food for my family. I have to now contact the original location and apologize for chewing them out for something that was not their fault. The request was made to Beacon for a discount. This was denied as they told us no such discount existed. Their website states they have a military, senior citizen, and Boeing employee discount. They would not honor any of these.

Santos showed up 30 minutes earlier than he quoted me. Came into the kitchen and immediately put me at ease, " we can fix this, wont take very long at all" and less than an hour later, my problem was fixed. Santos was professional, efficient, thorough and very friendly, also explained everything he did, i couldn't be happier! Ohh did i mention that this all took place on sunday evening of labor day weekend! I had contacted another company that we have used in the past and they never showed up or contacted me after they assured me the would do both! I am a Beacon Plumbing customer for life and will absolutely reccomend them, especially Santos, to anyone who needs quality work done fast.

Shame on Beacon!! Called them for a pipe leak we thought was under a concrete slab. Told receptionist we thought we needed a camera or something to detect leak as we could not see it or any standing water. She told us "all trucks are fully equipped". We agreed to $75 for just coming out. Guy who came did not have the proper equipment to help us, gave us # for another company and charged us $240 for doing NOTHING! I spoke with mgr Patrick who agreed this wasn't fair and he would refund or credit us towards the work. We were able to do the work ourselves. Long story short, after several calls (which they didn't return ) Kaeson the customer service guy refused to refund us our money, but would give us credit of $50 towards future work. REALLY? SERIOUSLY?? They think that's FAIR? They obviously need the cash more than we do! DONT CALL BEACON IF U DONT WANT TO BE FREAKIN! Can u say unethical business practices, poor "service" , scammers, bait n switch? There are way too many other plumbing companies out there to have to deal with these antics. SHAME ON THEM!

Beacon showed up, proceeded to clean the main sewer line, videoed the line, and said that we needed to repair the main sewer at a cost of $9,500. After paying $750 for this "service", they left without fixing the overflowing drain. I asked for a copy of the video and they claimed that they do not record the results, so they could not provide a video. I called another plumbing with reputable ratings and they videoed the same line and said that nothing was wrong. They also quickly diagnosed the problem of the overflowing drain, which simply needed to be unclogged. Beacon simply told me that they don't provide any warranty for their drain cleaning services, and that it was not their fault that they cleaned the wrong line.

Terrible, never use this company

They did a great job, they replaced my heat pump. It went very well.

It went very well!