Aqua Rec's Swimmin' Hole & Fireside

Derick was the pool cleaner and chemical adjuster. We found out our 30 year old filter was not doing the job. Caleb contacted me with a great price with installation which is show above. Derick was here every other day and sometimes daily just for 15 minutes to check out how it was doing (cleaning and clearing of the water) He then flocked the pool so all residual elements that were clouding up the pool would fall to the bottom, enough said. It is Crystal clear!!!!!! Haven't got the cleaning bill ( with chemicals) yet but their prices are very very reasonable compared to others that have quoted me over $200 an hour and a trip charge ta boot ( they are less than $90 per hour for cleaning )! Great people, good prices and we will have them keep doing the maintenance all summer and close the pool at winter time.

It went GREAT all the way up until I decided to give the 'go ahead' to get my spa. After that, it all went downhill, and is still no resolved. I shouldn't have to call all the time and beg them to fulfill their obligations to me. That should be their doing, but h***, maybe they have so much business, mine doesn't matter to them. So, as flexible as I try to be, it's been about 2 months to get my full spa totally installed, and I am still waiting on a railing and a new top cover. I am VERY disappointed in the service I have received so far, it's just awful, and I wouldn't send ANYBODY in to deal with these people. that I knew. It's just too much hassle, and I am tired of having to be the one to call all the time and get them to do what they should be doing for me in the first place. I want my hand rail that I paid for and I want the replacement top for the one they delivered to me with a hole in it. Will I get it? I have no idea, but I am letting my Angie's list friends to "BEWARE" doing anything with these guys. Don't expect decent service, and if you have to call in, you will probably p*** somebody off, or told some outlandish tail which, if it's true, it's sad, but business is business. We were promised a railing and replacement hood, and that was over a month ago. My overall experience is a D, and would have been an F if not for the spa being a nice unit, but with spa's, you need more than the physical item, especially if you have never owned a spa before, you need help and their expertise, and that is very lacking in my opinion here.

A very good experience.

Fine.

Aqua Rec called us after we registered at our fireplace manufacturer's website. The very next day, Kevin Evans came out took the fireplace apart and fixed it for $140. We had been quoted $540 by another company. He pointed out areas we might be concerned about in the future. Very helpful, very responsive, very professional.

Overall a good experience.  The install/operations department was a little slow/unresponsive at first but eventually delivered.  Quality of the install was also good.

They were expensive but good.  They found a lot of little things that needed to be fixed so they got it done while they were here.

On 11/19/10 my husband stopped by the Bonney Lake Store to trouble shoot problems we were having with our Harmon pellet stove. He spoke to the person at the front desk, who called the Tacoma store. It was determined that we needed a new room sensor. My husband requested a service man to come out and plug in his diagnostic tester so we could determin if that was the cause or something else, but were told they will not come out until they have the part. On 11/26/10 we stopped at the Bonney Lake store again to see if the part was in. The counter person again called the Tacoma store, part was not in. On 11/30/10, I called the Tacoma store to find out the status and request a tech come out to do the diagnotic and was told no. The first week of December my husband stopped over at the Tacoma store and talked to the service manager. The manager was unresponsive to my husband until my husband finally insisted they check the floor model pellet stoves to see if any had the room sensor, they found one. He was allowed to bring it home, but this did not resolve the problem. We contacted the store and let them know it did not resolve the problem. We were told then it must be the exhaust sensor probe. They would order one. We again asked that a tech come out and run the diagnostic test to make sure this is the right part. We were told they were sure this is the right part and a tech would only be out to install it. We scheduled an appt on 12/21/10 for the tech to come out and install the sensor. The service man called that morning to let us know the part had not arrived, he would not be out. Again we asked a tech to come out to do the diagnostic but he would not. The following morning I called and spoke with Caleb to find out why we were not getting any results. He told me that they had no idea we were having problems with the stove until the first week of December. He said most of the time the problems people have with the stoves are caused by us not cleaning them properly. I told him we cleaned it as directed by the manual. Also stated that if we are not cleaning it correctly, how can we learn to do it correctly if no one will come out. Also stated at one point that we would order the part directly from Harmon and was interrupted by Caleb telling me to go ahead and do that. I responded that the written material as well as Harmon's website states we have to go through the distributor. I asked him what happens if the exhaust sensor probe also does not resolve the problem. His response was that we will just have to order another part. Caleb volunteered to call Harmon to put a rush on the exhaust sensor probe, which told me that the part may not even been ordered yet. We scheduled a new appointment for today,12/30/10, between 8am and noon. Today at 10 am, Caleb called to let me know the probe still had not arrived. He stated he would call me back after he had talked to UPS to get an estimated arrival date. Also I requested a new appointment, but received no response. He did not call back, so I called him back at 2pm and was told he was on another call and would return my call shortly. So far no response and it is now 4pm. Today is January 5, 2011. I still have not had a call back. Update, received a call on January 21 from Mark telling us that the part has come in and they can send a repair person. January 22, 2011, Jared the repair person was out. The first thing he did was insert the sensor and try to start up the stove. It still did not work. He took out the diagnostic tool and found out another sensor, which they do keep on hand at the stop was out and had to be replaced. He did not bring one with us so came back out of January 26th and replaced it. The stove appears to be working fine now. And there was absolutely no excuse for refusing to do the diagnotic in November and making the repair at that time. 

It is 4/19/2012 and I was asked to update my review.  We have not had any more problems with the pellet stove so have had no additional contact or need  with the company.  Due to the above issue, we no longer purchase our pellets from them.  We get our pellets from McClindons when they have a sale.

Called this company, cause I often buy product at their store, set up an appointment to have them come out to service the hot tub, when they showed up they worked on the hot tub for a couple hours, replaced some parts. The hot tub worked when they left and worked for about a month, then stopped working again. It is currently still NOT working!!!! Not very happy with this service