Abbey Carpet of Tacoma

Outstanding!

Abbey Carpet was able and willing to find a sheet vinyl suitable for my specific needs when other suppliers, including online suppliers, were not. It was not a big job (40 sq ft) for a lot of money, but they worked with me to get what I wanted in the end. The installer was very skilled and professional. They are one of the best vendors I've used in my full-house remodel.

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Work was to be completed in about 1.5 to 2 weeks from order date. Installed kitchen almost 3 weeks later. Started entry way install at same time. Installer had no idea he was also installing entry when he came out. The materials needed to complete the entry were not there so it only got partially done. Got all kinds of excuses from the salesman over the next month about when the material needed to complete the job would be in. I had to do all the follow up. Finally got the needed material in a month later, installed and does not match rest of wood in entry. Looks terrible. Bottom line the job that was supposed to be done in 2 weeks took over 7 weeks and then was not done well.

We were very satisfied. The installers were amazing. We actually had had the same installers before when they put in a kitchen and pantry floor for us, Abbey did, and we had these installer so when we went back to get our carpet that was sort of a stipulation that we wanted the same installers. They were as amazing as before. They were friendly and helpful. They were not cheap, but we felt like we got good quality both times we dealt with them.They have a wide range of quality which is nice so they can meet everybody's needs.

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I had them come out a couple of times to fix air bubbles. I had to call like three times to get the installer to come back out. Communication just was not as good as I wanted. They were punctual.

 

We purchased our new carpet and vinyl flooring from Abby Carpet on 74th in Tacoma because they had a large selection of carpet and vinyl flooring from in which to choose. The owner of the company came out to our home and measure our house. He brought a number of samples with him to give us an idea of the type of flooring his company could provide. We then made an appointment to come into the store in order to see additional selections to make sure that the flooring we selected was that best fit our budget and needs. After we selected the carpet that would go into three main rooms in our house we then selected the vinyl tile we wanted for our kitchen, utility room and second bathroom. Mick then brought samples of our selections to our home to make sure that what we had chosen would look good in our home under different light. We also looked at two other floor covering stores and they did not compare with the price and quality of those at Abby Carpet in Tacoma. We highly recommend Abby Carpet for quality and price to anyone that is in the market for new flooring.

Dr. and Mrs. A.

Federal Way, WA

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They did a beautiful job. They were very willing to work with me because it is easier to carpet a house when it is empty. They ended up coming 3 times to do the carpeting, because we did one bedroom, emptied it, did the other room,and emptied the living room. The quality was excellent. I didn't look around as far as price is concerned because it was okay for me. They had what I wanted, and I stuck with them. The punctuality was really good.

The installers were fabulous. The quality of the installation was wonderful. Their responsiveness was good. They were 25 miles away. We went to the store but we did a lot of communication with the salesperson by email. She did come to our house and she showed up on time. She took all the measurements. The installers were very professional. They were really expensive. I would consider using them.

Sandra, the sales representative at Abbey Carpets was extremely professional and helpful with our selection of the material.  There were no hidden costs and non-pressured sales. Installation was on time.  The installers, Joel Laclaire and his brother, were very professional, did a superb job, listened to our concerns, answered questions to our satisfaction.  The whole instillation was EXCELLENT, A+ in ratings!

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Installation and communication went great!  Mick is great to work with!  Highly recommend to others looking to get new carpet.

Fast service, accurate, the tile setting couldn't have been better, prompt, and when there was a glitch, Lori personally drove to Seattle to get missing tile for us!  We are going to recarpet the house in a few months, and we will go back to abbey, Olympia

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This project went as expected. Got a bid, signed agreement, work completed professionally, they got their money. Finally a project that went as planned.

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John was one of the installers. He really went above and beyond. My family was experiencing a tragedy at the time, and we needed carpet in the space where our relatives were going to say. They were very professional, and were great to work with at such a troubling time. They cleaned up after themselves, used high quality materials, and did a great job in a "less-than-ideal" situation. They worked with what we gave them to work with (which was no easy task!), and did a beautiful job. Mike, the salesman, was patient with us and was very easy to deal with. I'd give them an "A+" if I could!