Dicks Heating & Air Conditioning

D**** Heating in my opinion is 'Customer Service' at its best. We used them for a furnace fix through our home and appliance warranty at the time. After their visit they offered a yearly maintenance plan which was reasonably priced and after so many years of paying for this service, they said they would come check the furnace out free of charge for the continued life of that furnace and replace (at our cost and purchase) new filters. They kept their word. For a number of years, they continued with that yearly visit until we sold out property and moved. When I rang to inform that they we no longer needed them to keep to the yearly commitment they made, they told me that when we purchased a new property, as long as it was in their area, that they would commit to continuing to service our new furnace (for its life) free of charge again. This company is professionalism at its best as they are about the only company that we have dealt with that put the customer first and foremost. Kudos to them!

If there was a zero I would give it! Contacted Dick's heating a month ago and explained we were selling our home and our heat pump did not work and needed to be in perfect condition by 5/31. We got an appointment 2 weeks out for the only technician they had that worked on our specific brand of pump. The technician came out, started working on it, showed me that it "worked" by turning on the AC and air came out. We paid $1,200.00 for the repairs. The following Friday the new owners tried to use the heat function of the heat pump and it didn't work. I immediately called D**** to see if they could walk us through turning on the heat pump, assuming it was operator error, but the only person that knows how to do that didn't work until the next Thursday, 6 days away! We had to make an appointment for Sat 6/1. Our closing was moved to 6/3 and thought the technician would be able to actually fix the pump like we requested a month prior.... NOPE! Now our closing is in 2 days and we have to scramble to get a new pump put in on a Sunday with 1 days notice! The technician said if we paid for the $1700 servings this would have been caught, but we were never offered any repair options, they said it was fixed and asked for $1,200.00! If you are looking for someone to answer the phone and take your money, call on D**** Heating!!! If you are looking for a trained professional, call anyone else!!!!!!!

The repair was successful and had no complaints with technician (Roland). However I felt the pricing was near outrageous. The part that needed replacement (Siemens service disconnect) costs $20 at any electrical parts/Amazon you can buy retail. Granted there's labor (30 minutes max), but ***** charged $537. Another start capacitor was replaced which retails $25, which they charged $213 which is less unreasonable. This all on top of the $164.50 diagnostic charge totaled over $1000 pre-tax. They advertise that by quoting by the job and not by parts/labor, this works in the customer's favor. This was not the case here. Even if it was just a double mark up on parts plus electrician labor/hour would have resulted in paying only about half what I paid. Bottom line, I felt service was fined, but I got significantly overcharged.

Excellent! All fixed.

Had replacement valve on hand and installation went very well

Fine. We have no problems with them.

I have a contract with them. They check twice a year; every six months they come out. In Summer they check the air conditioning and in Winter they check the furnace. I'm thinking about getting a tankless water heater in both houses and they will take care of that for me.

We've used them for 12 years. The service is very good. We had a plan where after 5 years we would have free service every year once a year. They are pretty pricey comparing them to everyone else.

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Spent $15000 on heat pump, furnace and tankless water heater. Install went well and actually the service for the first 6 years was adequate. We were given a preferred service agreement listing pricing that listed prices and said if we paid for a service on our units for 5 years, then after the 5th year paying, all future service would be free for life. Well, on our 5th year, we were told that the price had gone up by $60 even though our contract said the price couldn't increase during the life of the contract. We had them out to perform the service thinking that once we showed them the signed contract they would charge us the correct price. Wrong. They charged us the higher price so we disputed the charge with our credit card company and provided the documents to them and the credit card company issued a chargeback. When we called the next year we were informed that ***** would no longer service our units because of the dispute the year previous. How very convenient, just when they were supposed to be free. I will never spend another penny with ***** and would advise everyone else not to either. During the dispute we were told that only the owner had the power to change the price we were charged but that he "doesn't speak with customers" BUYER BEWARE!!!!

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I had a new furnace put in. I got bids on both jobs and I was very pleased with the outcome of who I chose. They come back every January and check my furnace out. The other furnace completely died. I got bids on it and one of the companies that came out said they didn't think they could put a new furnace in the spot where the old furnace was. This furnace is downstairs and its in a closet. It had to go and be vented up through another bedroom out to the outside. It wasn't an easy fix. They were just very professional. I look forward to seeing them every year when they come to check out my furnace to make sure its running okay. My furnace went out right at Christmas time three years ago, I think. It was one of the coldest years and everybody else's went out too I think. I was on a waiting list and I had to wait for a month and I didn't have any furnace fo0r a month. Then they gave me a call and were able to come early but only a week early. I don't think that has anything to do with how responsive they are. It just had to do with how many other people were out of furnaces. I definitely will use them again.

The staff is prompt and thorough.

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D**** did an excellent job from first contact to installation, with the whole thing taking just a few days. They provided a very reasonable estimate for what I needed. In fact, I asked for an estimate for just a water heater as I didn't think I could afford to replace my aged and troublesome furnace at the same time.  D**** offered to give me an estimate for both and to my surprise, it was far below what I anticipated.  They did not attempt to upsell me into something I could not afford, or use scare tactics of any kind.  In fact, they offered me options for a furnace from a high efficiency furnace to a less expensive 80% efficiency option and explained the differences.  When I decided on the option that would meet my needs and budget, they scheduled the installation in just a few days.  They arrived on time, were courteous and professional, removed both the water heater and old furnace from a small space and installed the new ones in a day.  They explained the system to me, showed me how to use the new thermostat, how to change the filter and use the fan etc. and cleaned up.  These guys were simply amazing.
I had spent 3 frustrating weeks chasing 2 other companies for simple estimates and begging for return calls.  Both provided unreasonable and incomplete estimates (from $2100 to $2800 for a simple water heater) and both included items that I was told by both companies I did not need. One company told me I had to go to City Hall and find out for him what the code required.  Ridiculous.
Kudos to Mike K. of D**** who came out for the initial call and worked with me to give me a complete estimate on the spot for both a new furnace and water heater for a very good price.  Installers Sam and Andy were so nice and professional. They worked tirelessly all day to pull out the old units and install and test everything to perfection. With surgical precision they custom fit the new furnace to my small space and ensured everything was sealed, tested and working well.  The furnace is many times quieter than the old one, which sounded like a plane taking off in my living room where the units are located in a small closet.
Guys, you are absolutely the best!  The stellar customer service and price I received from D**** far outpaced their competitors.  I will absolutely use D**** for all my heating/water heater needs in the future.  Thank you D****!

Replaced a contactor in the AC unit, found out part was $10 retail, took less than an hour to complete.  I approved the quote which was a mistake.  Once the tech left, I googled the PN and found it was commonly sold for $10.  $345 for a $10 part and an hour labor is excessive and abusive.

See above.

Seemed ok--I had signed up for "lifetime free annual service" some time ago and called them. Over the phone they quoted $90 but I figured that when I showed them my contract they'd honor it. To be clear, the tech was fine but the integrity of the company itself is what earned the F grade.
Honoring the lifetime service was not going to happen. First, the tech told me I had to call them out every year (which I didn't) and that was specified on my contract or it was void. I pulled the contract and showed the tech, he commented that this was ancient and they don't do it like that anymore. All the contract said was that I had to operate the furnace according to manufacturer's instructions, absolutely nothing about calling them every year. 
Meantime, the tech explained that I have tiny cracks in the exhaust inducer motor housing that could result in carbon monoxide leaks into the (unheated and detached) garage. Replacement (he showed me his book) would be $800 unless I decided to do it right now, and then he could do it for $700... this smells like "you won't be able to use your 3 day legal right to change your mind". So I said OK, but we have to resolve the $90 charge for the annual service and my lifetime service plan... FWIW, a replacement motor with housing is under $265 online.
A call to the office and I was told (in a rather rude and uncaring no-nonsense tone) that since I didn't have them out every year, I didn't pay for the lifetime agreement and thus they weren't going to honor it.
Figures. Cancelled the replacement and sent him on his way. He took pictures of my contract and promised to take it up with the owner in the AM and he'd call me. Perhaps they'd waive the $90 if the motor was replaced... never heard a peep.
I'll NEVER, EVER use these guys again. I'm guessing the "lifetime service" is really a way to ensure that D****, and only D**** sees your furnace every year so that D**** can do all of the "repairs". With a "deal" if you give up your right to price shop or change your mind.

My elderly mother lives in this home and an evaluation of her gas furnace went as follows:  

Providers tech #1 completed his HVAC service and he had bad news for mom. He told her there were 5 separate raw gas leaks at the valve, the control board had several burnt spots from overheating, and the supply motor was failing.

He told mom that the home was is possible danger of blowing up and his suggestion offered was to shut it down completely and budget for a new furnace immediately.

Mom called me right away to put the tech on the phone and he told me the same dire facts and predictions with me as he has shared with her along with sharing a scary story or two about recent gas explosions. So the furnace was shut down, leaving mom in the chilly house for the night with no heat. 

Mom had told tech #1 we were going to selling the home and he told mom she should budget for a "high efficiency furnace option" because in about 6 months this would be "by law" a mandatory item required on all furnaces. If we didn't get it now and then sold the home later we would be spending a whole lot more money at that time. He submitted a bid to us for furnace replacement plus the additional high efficiency option for $4426.
With just a little research I found that  this "new law" is NOT a new law and had been rejected early last year. It is not going into effect and would have been an unnecessary cost.
I have a home warranty plan and this provider is not a company that works for them.  I called the warranty company and heating company tech #2 came out to evaluate the issue. 
Tech #2 failed to find ANY gas leak and said the furnace was fine with no burnt control board and although quite old, we were in no danger at all nor did we need a new furnace.  To confirm this  tech #2 suggested I call out Puget Sound Energy for a free gas leak test which I did the next day.
PSE  checked for leaks and was never able to find even one leak let alone 5 separate raw gas leaks. He said that the furnace was old but perfectly fine to operate and needed NO corrective action.
Did Tech #1 try to take advantage of us when he saw an old woman that could be deceived? 
The Provider insisted that that tech #1 be allowed to come back out to the property to defend himself.   During that visit he pulled out two meters to show me the gas leaks as the machine went beep beep beep.  When i asked him to explain how there could be  gas leak readings on his machines when no one else could find a serious leak he began to turn red in the face and became defensive.  He saw a sticker on the furnace of tech #2  and began berating them by telling me he had never even heard of them,  told me that the Puget Sound Energy tech was likely a novice and not as knowledgeable as he is because he has been a tech for X number of years is certified and didn't appreciate me calling him a liar.  He was not ever called a liar but his service performance was called into question.   Then he got mean and he told me that this provider would NEVER EVER ever work with me again.   They would NEVER consider my business in the future!    At this point I said he was to defensive and asked him to leave.    My renter stood there watching all this and told me later he thought he was going to have to physically escort this guy out.
As the tech #1  left he jammed my furnace cover in so badly that when the PSE tech came out AGAIN to check for those "leaks" it had to be pried open.   PSE again found NO gas leak issues with my furnace and shared info that all gas connections have some very small leakage which was likely what was being registered by the tech.   
I am REALLY disappointed in the service and lack of professionalism.  That is a shame because I have had a good working relationship in the past with this provider.   

I know I had a good experience because I referred them to other people.  I am one of those people who get a lot of quotes before I do something.  They came in right in the middle of the road and the installing went through flawlessly.  They had it done within 24 hours and it works well.  I have no complaints.  They call me every year to come out and do a free maintenance because they threw that in my package, one of those negotiating powers because I was looking at all these other companies so I have a life time free maintenance.  They call me and remind me of it every May.

The unit malfunctioned very shortly after installation allowing carbon dioxide into the building.  They immediately come and fixed it. There have been no further problems since. We are now considering them to replace our electric house furnace.

They were good. They performed on time and on budget and did exactly what we asked them to do.

The technician said there were holes in the wall of the furnace and it needed to be replaced.  He said there could be a carbon monoxide leak, but his equipment to test  for it wasn't working.  I had just installed a new carbon monoxide tester and said we had had no problems.
He showed me some dark spots inside the furnace withi his camera ( I don't know if they were holes or not), 
he then got his carbon monoxide tester to work, and it indicated there was no carbon monoxide present. 
he said maybe the furnace was double or triple walled and he would service it and I didn't need a new one after all.
I felt as those I was being scammed, although recently I told this story to a friend in the business who informed me that he would recommend any furnace 20 years or older be replaced.  So, next time I'll have another company service this furnace and see what their advice is.
Either way, first I was told I needed a new furnace, then I was told I didn't.  I'm not comfortable with that information.........