Avatar Painting Inc

"My crew report on this job didn't indicate any initial dissatisfaction with the work, and I did not receive any phone calls or emails to my knowledge voicing any complaints. I would be interested to hear what was difficult about the experience for general interest in customer satisfaction. We are not going to run these BigDeal coupons again, because of the wide difference between the nature of the work, which is unseen beforehand- this creates some expectations for customers sometimes that are unfair for not only the customer, but also the contractor, for a variety of reasons. We have discontinue completely these coupons and will not offer them again. However, we want to make sure that the coupons we sold get wrapped up to the purchasers satisfaction to honor our obligations. One main thing we noticed was a long time between the purchase of the coupons and the work being required. We appreciate Michelle choosing us, and hope to clarify what went wrong more explicitly. I am not sure what "left the launch and cabin down" means. Best wishes, and good luck in all your endeavors!"

"We enjoyed working for [member name removed] and [member name removed] family. We used the best products and tried our utmost to pay attention to detail. Thank you very much for choosing us to complete your painting project! Best wishes and luck in all your endeavors!"

"Thank you very much for choosing us for your painting project! We enjoyed working for you, and wish you the best in all your future endeavors!"

"We enjoyed working for (member name removed). She was organized and clearly communicated what she wanted from the start, so that we felt we served her interests within the scope of her expectations. Thank you for the work, (member name removed)! All health and happiness to you in the future!"

"We appreciate the feedback from [removed member name]. I have noticed over the course of the past year that with these coupons, there is a greater degree of dissatisfaction when the age of the home indicates that there is likely lead paint present. With a house built 100 years ago, there is basically a guarantee that lead paint is present. So, when a customer asks for painting, there are certain things that the Environmental Protection Agency sets forth as guidelines for the behavior of contractors. Since we are a certified EPA renovation firm, we abide by these guidelines. For example, it is illegal to power wash a house built before 1978 unless extensive lead testing and documentation occurs. This process also has to occur before sanding and chipping occurs, and there is a cost involved with it. Sometimes it's cheaper, like 100 dollars, but it can go up to 500 or more. Also, in order to sand, the vacuum has to be connected to a special vacuum with a 108 dollar filter that has to be thrown out when the job is done. Also, the crew has to wear forced air respiration, and thick 6mil plastic has to be laid out in wide sheets beneath the sanding. Warning signs have to be posted on the perimeter, and a special form has to be filled out 7 days in advance by the homeowner. Also, the visible paint chips on the entire perimeter of the house become our responsibility, etc, etc, etc. That is why when someone buys a coupon, we don't chip and sand a 100 year old house unless specifically asked to, and then there is definitely a substantial added cost. In this case, 449 dollars bought a band-aid, and the crew did as they were directed within the bounds of EPA regulations and I don't remember even being asked to estimate the work at a more invasive and extensive level. Also, sometime the old paint will bubble out after a coating is applied, and could have not been visibly present before. All in all, we did what we could at the price with the time we had. We are thankful to [removed member name] for the work, and wish him all health and happiness in the future."

"I really enjoyed [member name removed] and [member name removed], and working for them. They were both very polite and nice, and at the end of the job we even got to know each other a bit over a 20-minute conversation, and I enjoyed it. I wish them both the best in health and happiness, and would work for them again anytime!"

"Scott and his son, Andrew quit shortly after I heard the complaint from this customer and one other Angie's List customer about their performance on the job. While I am certain they put in 8 hours on the job, they were not performing at the standards that I set forth while unsupervised and they are no longer a problem. I reviewed the pictures that were sent to me and I would have done things differently onsite. I wish this customer the best in health and happiness in the future."

"We enjoyed working for [member name removed]! Thank you eversomuch for your hospitality during our work, and for coordinating so well with us! We wish you all happiness and health, and the best of wishes for your future endeavors of all types!"

"[member name removed] is, first of all, an amazing person and possesses that mysterious je ne sais quois that makes it fun just to be around him and his family. That being said, the most important thing that we could provide [member name removed] and his family was a quality paint job. We took a lot of pride in making sure the house was properly washed, chipped, sanded, primed with an alkyd, primed and bankrolled with a self-leveling peel bond, and painted and bankrolled with Sherwin-Williams Duration Satin, which is an amazing latex-elastomeric hybrid that carries Sherwin-Williams Limited Lifetime Warranty. We also sealed the corners of his leaking gutter pans with a spray-on rubber product, and were able to replace some boards and patch others with a two-part epoxy that sanded smooth. His work shed also got some quality attention, and the overall quality of the job is very high. We are very thankful for [member name removed] allowing us the privilege as workmen to be trusted with his home! Thank you [member name removed] et al for your trust, and your company during the work! We wish you the best in all your future endeavors, and all happiness and health as well!"

"We enjoyed working for a new contractor, and we did indeed have to reschedule due to the intense September rain our region got this year, but we showed up and adapted by bringing 3 people and masking and spraying off the exterior in adequate time to allow for afternoon drying to occur. Overall, we delivered an efficient and fast product with few/no defects and even put in masking materials for free and an extra manhour or two. Thank you, [member name removed], for the work, and we wish you all happiness, success, and health in the future!"

"[member name removed] was a really cool person, and she got a chance to tell us about how long she had lived at her home. It was nice to hear a bit about the history of the area, and to know that she had lived there since I was only 4 years old!! We worked hard to get the paint on while the temperatures were good, and didn't take lunch so that we could get the right dry time in the afternoon, which is important in the fall. We were very happy we were able to get to her job, since, as we all have experienced here, Washington had the RAINIEST September in history, and so many foggy wet days in October!! Thank you, [member name removed], for the work, and we wish you fine health and the best of luck in your future endeavors!"

"We enjoyed working for [member name removed]. We have had a busy summer and fall, and we appreciate a customer like [member name removed] who understands that we want to do our best on his home and on any customers home when we perform the work we are doing. Avatar Painting, Inc. knows what to do, and we do it well. Thank you [member name removed] for the work, and we wish you all health and happiness in the future!"

"The essential elements of this interaction are thus: the coupon is for a set amount of work, not a scope. It is for a timeframe, not a specific square footage or number of boards etc. We put in the hours and I even spent time there working alongside two additional painters so there was actually more work hourwise done than the coupon. We painted the high walls in the entryway and my crew removed wallpaper in addition in the lower hall. For which I had to make a seperate trip to Lowe's to pick up a perforation tool and the appropriate solvent for sponging on to the wallpaper, for which my recollection is I did not charge the customer. My analysis of the texture situation is thus: we budgeted a day for the project for two people. We were booked solid and didn't have time to do texture, and I was able to give her a referral for a company that COULD do the texture. So any success experienced with that endeavor I contributed to. Essentially, I believe that she received more than her moneys worth. In addition, she asked me for a bid on her home's exterior during this whole process. I just believe that not being able to texture for this customer in addition to doing the entryway stairwall and hallway AND removing all that wallpaper was incompatible with their schedule. But the value for the coupon was there, and we delivered, once again, over what we said we would in the end. We wish this customer the best in health, happiness, and future endeavors."

"We enjoyed working for [member name removed]. I especially liked her, and she was nice to converse with and a good communicator. She effectively communicated her expectations, and we did our best to meet her painting goals. I am very pleased that she is satisfied and happy with our work. We would gladly work for her again!! Thank you, Harriet! We wish you blessings, health, and happiness in all things! Keep that wonderful personality!!!"

"We enjoyed working for [member name removed]. We were initially concerned about lead issues, but these turned out not to be a worry. I was not onsite, but [member name removed] communicated effectively about concerns she had and we did our utmost to provide solutions. We are thankful for [member name removed]'s business, and for her time in reviewing the services we provided. Thank you [member name removed], and we wish you all health, happiness, and blessings in the future!"

"I respect [member name removed] opinion and business here, but there are a few pertinent items to offer here: first, I provided [member name removed] with a seperate trip out to her property to perform a lead test and to look at the job before starting it. This is not included in the coupon. The other item is that I provided the 3M patching compound to her for free as well, and these things together are worth nearly 100 dollars. The coupon is designed to provide labor, not a finished product. We provided the labor as stated in the coupon, and some chips got left behind. The reason that I asked [member name removed] if she would mind picking up the chips to save us a trip out there, is not only were we not contracted to pick up the chips, but I was going to be unable to get out there for some time to provide that service, despite being willing to do it. These chips do not contain lead paint, and they are not dangerous to anyone's health or well-being. I was unaware that [member name removed]had physical limitations, and I understand that could make cleaning up a few paint chips troublesome. If she had provided me with this information in response to the inquiry, I would have understood. I think we went above and beyond on this job, but that is, of course, my opinion. We had only one color of paint, and there was some brown color applied by other painters that she also asked had we been the ones to do it. We were not, as we had only the forest green color for the trim, and were supplied with no brown. We wish [member name removed] the best, and hope for her blessings and health in the future."

"We enjoyed (Member name removed) very much. I could tell that her schedule is very demanding at times, and I personally feel that if a job is started a customer is counting on the job being complete. I could tell that (Member name removed) trusted me to take care of this job for her, and the other jobs we have done for her in the past. I was under an incredible amount of pressure to meet that deadline, and stopped at nothing to do it. Thank you (Member name removed), for understanding the delay, and the reason for it (weather). I would work for (Member name removed) any time. It was a privilege, and we wish you the very best!!!"

"We consider it a privilege to have worked on [removed member name] beautiful home! What a view! The issues we were facing when we arrived required a bit of innovation and attention to detail, but in the end, we had given our best! Also, [removed member name]was very generous with organic lemonade- a detail that has earned her our permanent affections. Thank you [removed member name]! Best wishes, and thank you again for the project!"

"We enjoyed working for [member name removed]. He was cordial and hospitable to us, and even gave us a lovely parting gift. We were able to meet the goals that he set forth for us and are very thankful for the opportunity to work on his beautiful home. We celebrate his happiness. Merci, [member name removed]! Bon chance!"

"(deleted member name) have an exceptionally beautiful home, and we were delighted to have their faith and trust placed in us for their project. Who would not like to have the majestic backdrop of the Puget Sound over their shoulder while working in the hot sun? Thank you very much for the opportunity to serve you, (deleted member name)! We truly enjoyed it!"

"Thank you for the opportunity to serve you! Avatar wants to serve it's customers by providing high quality work and completing the jobs it starts in a manner that produces a response just like yours. We take pride in the jobs we undertake, and hope to serve you again in the future."

"We enjoyed working for the (deleted member name)! They wanted a good job done, so we recommended a lifetime warranty paint from our favorite supplier, and made sure to backbrush the first coat into the siding before applying the second coat. It's really great when people are savvy like the (deleted member name) and put that good paint on the new siding! They were very kind, and we were even able to do some quick lead tests for them on the exterior and the interior of their house to help them in their future home improvement decision making! Thank you (deleted member name)!! Enjoy your new garage!"

"We enjoyed working for [member name removed]. It was one side of a house, with four windows, on a slight hill. What was nice for us especially, is the color going on was the exact same as was already present, so we were able to take advantage of that and focus on making sure caulking was done very well, and we back-brushed all of the paint into the siding and resprayed it to get rid of the brush marks. So, in the end the product was as excellent as we were capable of producing. Thank you, [member name removed], for the work! And, for the nice view from the hill while we were working! You live in a beautiful home with a wonderful view!"