Valley Veterinary Clinic

VERY GOOD. THEY ARE GREAT PEOPLE!

We would use them again in the future.

We have shots whenever we go and a couple of things. We would use them again in the future.

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I had been out of town for several days, and my 8 pound dog, who is on several meds, was not doing well when I returned home.I called Valley Vet and they scheduled me right away with Dr. Ronngren, as his regular Vet was not in. I found her to be very helpful and reassuring, while efficiently adjusting meds.

I switched to Valley Vet several years ago, because I was not getting what I felt was satisfactory care from the Vet I was using at that time. I was referred to Kevin French by a friend, and have found him to be very caring and competent.

I have found the clinic as a whole, to be very professional, caring and helpful. I am totally satisfied with the services I have received from them.

Where other vets have seemed more concerned with selling me extra services or going through the motions of an office visit (I've even had one who asked if she could skip checking my dog's teeth because she'd and quot;had a bad experience with another dog earlierand quot;), I was impressed by the way the vet at Millwood Animal Clinic was totally at ease and focused on my dog's quality of life. He gave me great advice on treatment for irritated skin (fish oil capsules) as well as where to get them (Costco, even though he could have tried to sell me a more expensive dog-specific brand). All for $60 to $80 less than I was paying at my vet in Portland, Oregon!

The female veterinarians are great but the male veterinarians are jerks. They are easily accessible. The price, quality, and responsiveness are good and I would use their services in the future.

I have had a terrible experience with Valley Vet. I took my dog there to get some work done and they would not provide me the help because I didn't have the necessary paper work, the wellness insurance. All they could have done was help me print out the wellness insurance form there to get this information but they turned me and my ill dog away. Then, they demanded, even with the wellness insurance, an up front full payment for any work. I only had a Discover card, and they would not take it. This was not the first bad experience but I can definitely let everyone know I will not be returning to Valley Vet.

All services performed well and to my satisfaction.

We've been going there for years and they are very good. The service is excellent. They seem to take very good care of the animals. They are very concerned and the vets have actually taken my dogs home overnight to watch them for symptoms. They went way out of their way. All vets are spendy. We've been going there for 10-15 years and we will continue to go there.

I am writing this review because I do not want anyone to endure what my family and I went through this past week. Our 3 year old Saint Bernard had problems with urination back in December of 2010. I chose to go to Valley Vet Clinic because the owners were also my customers (I am a small business owner). The price of the visit was reasonable and they diagnosed my dog with having a bladder infection and prescribed medication. After the medication she seemed to be doing better, until the last couple of weeks when the symptoms returned. I called and scheduled an appointment to get her some more medicine. When I arrived the vet took some blood work and I waited for the results. The vet came back and told me that my dog was in kidney failure. She brought me a bill and said this is what we can do at the clinic (almost $400), then stated we are only open for another hour, so you will then have to take your dog to the emergency clinic. I told her that I didn’t have thousands of dollars to take my dog to the emergency clinic and asked what my options were. I also mentioned that I did some work in trade with the owners and I would like to use this money towards the bill. She stated that the owners were on vacation in Mexico and that it had nothing to do with them. She asked me to wait. After a few minutes, the vet didn’t return. She actually sent her “minimum wage” receptionist to talk to me. It felt as if I was in a sales office getting ready to buy a car. She talked to me like she wanted to see how much money they could get out of me before I left. I absolutely did not want my dog to suffer, and the saleswoman made me feel like my dog had a chance of survival. So I told her to give my dog fluids and anything else she needed and we would return with her the next day. Not once did anyone tell me or suggest euthanizing my dog. When it came time to pay the bill, my check card was declined three times. I had plenty of money in the bank, but it wouldn’t go through. Rather than tell me to take care of it tomorrow when I came back, she said that I should call my bank immediately. As my dog laid suffering on the floor of the clinic, I waited on hold with my bank for almost 15 minutes. When I finally spoke to an agent, he apologized and told me that there was a system wide failure and no check cards were working across the US. He then spoke to the “minimum wage” receptionist and told her that the funds are there, but there is a problem with the system and it would be up in an hour. After hearing this, the receptionist proceeded to ask if she could write down my card number and charge it first thing in the morning when she came in. I have never been so disgusted in all my life. After we finished I asked her if there was anything I needed (pain meds, instructions, etc.) before I left. She said, no. Just to make your dog comfortable and we will call you first thing in the morning with the “advanced” blood results and go from there. I then took my dog home and made her as comfortable as possible. My family and I were by our dog’s side all night. While we all comforted her, I researched kidney failure in dogs. After reading, I knew that she was in the final stages of kidney failure and she probably wouldn’t make it through the night. The vet clinic knew this too, but still tried to soak as much money as they could. At around 3:30 in the morning, our dog began to cry and moan in excruciating pain. It was devastating to watch her suffer in such pain. We all felt helpless. It took an hour for her to die. She died in the arms of my 14 year old son. Valley Vet never called us first thing in the morning with the results. They waited until almost noon. I will never understand how and why a company could treat anyone like this. I have never had a sick dog before, so I counted on the advice and experience of the veterinarian to tell me what to do. Any doctor in their right mind would have at least suggested euthanizing her knowing she was in the final stages of kidney failure. They did not. I hope that anyone looking for a new veterinarian will choose wisely and do the research. Please do not take your pet to this clinic. My next door neighbors as well as two of my customers have also had issues with Valley Vet Clinic. I have learned a hard lesson and won’t ever make this mistake again.

Excellent,the vet explained the problems with the attacks my dog was having which was common with the breed of dog.The vets at this clinic are very caring and thorough and I did not have a feeling of being herded in and out like cattle.They care.This will be my permanent vet for my animals.I am new to the Spokane area.Thank you Angie's List for helping me find them :)

I have taken my lab to Dr. French for five years. He is a great vet. He listens, is competent, and very easy to work with. The staff are great. The facillity is modern and clean. Prices are fair. Could not ask for more in a vet.

It whent very good for recovery and all. My wife and I waited too long before we got her leg fixed and she developed some arthuritis. No fault of the doctor.