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Quality Hardwood Floors of Spokane, Inc
Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish, Laminate Wood or Stone Flooring - Repair,
About us
The Nevin family has owned and operated Quality Hardwood Floors since 1953. Their four-generation legacy of expert hardwood floor crafting will shine through in their meticulous care and respect of your floor and of your home. For sanding and refinishing or all-new installation, take advantage of our four-generation legacy of high quality work and friendly customer service. Whether you’re looking for a traditional look or a fancier inlaid border, Quality Hardwood Floors has the solution for you. We can even restore floors that are a century old to their former glory. We are one of the few companies in the state that installs, repairs, and maintains gymnasium floors. Gymnasiums endure massive wear and tear, but it’s not hard to maintain the high-quality finish that is the hallmark of a classic gymnasium. Quality Hardwood Floors specializes in gymnasium floors and has installed, repaired, and restored them across the state of Washington.
Business highlights
72 years of experience
Services we offer
& sales of Hardwood Flooring, Installation, Sanding & Finishing, borders, gymnasiums, medallians, stairways
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.426 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 0% | ||
| 8% | ||
| 8% |
Showing 1-25 of 26 reviews
Pat S.
Sep 2019
Everyone at Quality Hardwood Floors did an excellent job. From Wendy in the main office, to Walt who came to give us an estimate and answer our questions, to Paul who lead the restoration/installation team, everyone was professional, efficient, and friendly. They did an amazing job matching the new floors to the existing 73-year-old original floors. We felt comfortable leaving town and leaving the job and our home in their hands. Our neighbor even commented about how hard-working the crew was. When they ran into an unforeseen issue, Paul called us immediately and talked us through to the proper decision. I would definitely hire Quality Hardwood Floors again and have already talked with friends about the wonderful job they did.
Claudia W.
Aug 2017
My 1st contact was with Wendy. She provided me w / lots of information then promptly scheduled an appointment to have Walt come out & give me a bid. After talking w/ Wendy & meeting Walt, I knew they were the company for me. I was put in the schedule to start the job & advised it would take 3 days. They were prompt and completed the job as expected. Paul was very quick to respond to my calls. I am very pleased w/ their work.
Sharon H.
Jul 2017
On time for all visits - beautiful results. great price
Rick R.
Apr 2017
I've used them many times and always an A+ job!
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for the opportunity to be of service. The word of mouth recommendations are very much appreciated. Enjoy your beautiful hardwood flooring!"
John H.
Mar 2017
Came in and measured, gave us a bid about 3 weeks later. Came about 1/2 hour earlier than scheduled worked about 5 1/2 to six hours. completed job. This is the second time they did work. A year earlier they did living room, family room and kitchen.
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you [Member Name Removed] for the work! Enjoy your beautiful hardwood floors!"
Kathy S.
Feb 2017
On time, worked until job finished.
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you [Member Name Removed], we appreciate the recommendations and look forward to serving you in the future!"
Scott F.
Jul 2016
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Response from Quality Hardwood Floors of Spokane, Inc
"We appreciate the confidence you have shown us in finishing your flooring. With proper maintenance of dusting and damp mopping when needed, your floors should be maintenance free for many years."
Dawit G.
May 2016
This was an awful experience. I am frankly stunned that these guys are still in business. I have never experienced customer service of this level previously. The installer, Paul, was outright disrespectful to my wife and I. He called me "argumentative". The lack of professionalism and lackluster attitude about the work they were doing was unparalleled. The first event was Paul recommending a stain that he "stocked" in his van. My wife declined and showed him what color we want the floors should be at the completion of this job. Starting from that moment, he became argumentative and disrespectful. The rest of the time and the quality of work had a hint of vindictive nature, almost bitter that his recommendation was declined. He offered us no assistance or guidance on how to achieve the color we wanted. He said ". . . well you will just have to go to a pain supply store, find the color that you want and bring it to me. . . ". When we did this, first call from him went as follows ". . . this looks purple, i am not impressed at all I don't know what you want me to do with this. . ." As the expert, I wanted his guidance. I would have expected him to understand what we are trying to achieve and give us recommendations on how to get there. Again this is his expertise. After they put the stain down my wife came and told me that the floors just do not look like how we anticipated them to look. I went and checked them out. I was stunned. The terrible quality of sanding job done was now evident. The color had no depth to it. He only put on 1 coat and was ready to put the sealant on. I respectfully asked him to recuse himself from this job and went looking for help. He wanted to get paid for the job he had done. I was willing to pay them cost of the material and putting down the floors in the large living room and the bedroom. But I declined to pay them for the sanding because I knew we would need to sand the floors down again. When I told them this, both Walt (the owner) and Paul (the installer) threw their hands up in the air and exclaimed ". . .we'll just put lien against your house and you will lose it all. . ." Of note, I had two independent contractors/hardwood floor guys come and evaluate the quality of the work. Both of them thought this was a DIY gone awry. The second guy asked me straight out " was it Quality Hardwood?" suggesting that they are known for this poor quality of work among hardwood flooring professionals . Lastly, the same guy said " just know that they will sue you. they do that all the time. so get yourself a good lawyer". It seems a wise recommendation. In summary: - Very bad experience - Poor customer service, the likes of which i had not experienced before - Outright disrespectful (almost to level of name calling) - Lacking professionalism and tact - Must go with their stock stain that they have in their van and if you don't you are in for a punishment - Note that they will in all likely hood refute this entire thing right her on Angie's list and will declare that they have done absolutely nothing wrong (similar to their earlier response to another persons post) - If you do higher them then I wish you good luck. And make sure that right from the beginning you are explicit in what you want and ask whether or not they can reach there or not.
Response from Quality Hardwood Floors of Spokane, Inc
"[Removed Member Name], I have read your posts on BBB, Yelp and Angies List. We installed, sanded and finished #1 common hardwood flooring in your living, bedroom and office and refinished the kitchen and hallways over a 4 day period. I spoke with [Removed Member Name] and received compliments on how well the floors were laid on the Thursday before final last two coats of finish were applied, this was after the stain coat had been applied. We received on the Thursday evening on the answering machine to stop work. We called you the very next morning. No attempt to ask us to resolve issues. We did take pictures of your flooring when we checked to see if it was dry, it had no blotchy areas. The craftsman showed you several stains and when none of them was exactly what you wanted, we did send you to see Sherwin Williams to custom match a stain that you desired. Before we applied the coat of finish, we showed you in a 2' by 4' area in a sunlite area for your approval of the stain, as not all stains look the same on different species of wood. Once the stain was approved, we applied the stain to your complete flooring. The areas of concern such as replacing the base, and any other imperfections, this would have been taken care of before the final coats had been completed. However we were not allowed to finish the job that had been started. We did however, receive(2) phone calls that stated (2) coats of finish were needed to finish up a job by phone callers for your location on both Friday and Monday. I understand that you did change you mind about the color and had another flooring company resand the flooring and apply a different color of mahogany. Finally, we appreciate any feedback our customers give us and are happy that your floors are complete. We strive to keep our customer service always improved, that is why we have been in business since 1953."
Rick R.
Mar 2016
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Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for the opportunity to be of service! Thank you for the review and look forward to working with you again in the future."
Cephas B.
Mar 2016
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"In July of 2007 we sanded and finished a hallway, living and dining area. This was completed over 9 years ago, our motto has always been to re apply another coat of finish if we had made a mistake, work is guaranteed for a year. I see that the bill was paid within the same month as the work occurred. Please accept our sincere apology."
Rick R.
Nov 2015
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Response from Quality Hardwood Floors of Spokane, Inc
"We have done quite a bit of work for you and your family and appreciate the opportunity to be of service. We have installed select oak hardwood flooring, feathering in the boards and sanding and finishing the existing floors in 2004, and now in 2016 for another home. Again, we appreciate the business and if we can be of assistance in the future, please let us know."
Suzanne O.
Nov 2015
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Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your review. We were happy to refinish your hardwood in your previous home. Look forward to being able to provide services in the future and thank you for the referral."
Matt B.
Nov 2015
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Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your referral, we appreciate the opportunity to be of service."
Cheryl G.
Nov 2015
They worked well and this is just someone being extremely picky, there were places where the floor that they did is a dark wood and I have a very light wood in the kitchen. They didn't stop right on the line so I have smears and dark staining on the light. They are not huge, but they are there. It took a while to do it. It involved about 3 days because they sanded and they had to put stuff on it. They came in and put another coat or buffed it. They were really pretty easy to work with considering that part is the main part of the house so it's crowded. They were timely and they were fine. It is just that I clean and things I found, like little smudges, and there was a difference there and I wish he had caught it and wiped it when he could. That's from someone super picky. If I were in a big custom expensive home, I'd probably be very upset. In many ways, they did a good job. I just thought it didn't hold up like I expected when we spent the money, and subsequently I am sort of that way about the floor. They did a good job. They sealed rooms off and I think they did fine there. With regards to punctuality, they did well. They should be a little more particular when they were doing the staining and finishing. I don't think they are really restaining. It was just that the finish they put on had color in it, and they weren't careful when they hit the light colored wood. They should be attentive to fine detail.
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for the review. Your home was a uniquely beautiful one, in June of 2002 we installed random length select grade white oak hardwood flooring in widths of 3", 5" & 7". We feathered into existing hardwoods and drilled dowels into the floor to give it an old world style. Beautiful! We again came back to do a clean and recoat in 2013, giving your floors 5-7 years of maintenance free wear. We appreciate the feed back and continue to take our customers input and utilize it to become better."
Mike S.
Nov 2015
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Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your review. We enjoyed installing, sanding and finishing your 3 1/4" Brazillian Cherry hardwood flooring in your home. If we can be of assistance in the future, please let us know. Remember after 5-7 years, it is recommended to recoat the floors to keep them wearing beautifully in the future."
Clifford C.
Oct 2015
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for the referral, we were glad to be able to install the hardwood flooring for you and hoping that you enjoy it for many years to come."
Les S.
Oct 2015
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your referral. If you need any other work completed, please let us know. We enjoyed making your floors become beautiful once again!"
Ardean N.
Aug 2014
When I hired Quality Hardwood Floors to refinish and place new hardwood floors, I expected quality work. However, their completed work was poor quality. In the end, it's more than just having a shiny floor. They left without completely finishing the job. They left the carpet torn up in the doorway of two bedroom rooms and the molding was not replaced in the rooms they installed hardwood. They lifted the carpet in the doorways and removed the moldings where the new hardwood was placed. They told me that I would have to call a carpet person to get the carpet re-tacked down in the doorways. I had to call them back to replace the molding and they charged me an additional $50 to replace the molding. I was give an estimate to remove the carpet ($250) which I did myself; then, when I called them back to get the molding replaced they said that was part of the carpet removal estimate; the estimate clearing stated $250 for removing the carpet and didn't state anything about molding. I asked them if they would refinish behind and under the refrigerator and they said they didn't do that. Once they arrived to do the work than they told me it would be another $800 if I wanted the new hardwood floor feathered in with the old floor (so it wouldn't have a straight edge look). I assumed that was part of the original estimate since it was never discussed with me when I was given the original estimate. When I was given the estimate, I was told that I wouldn't be able to tell that the new floor was added. To help with the look they did place a piece of walnut wood between the new floor and old floor but charged me another $40. While the floor turned out nice, I would not have them do my floors again because I feel they had poor quality of work and it cost more money to complete the work. I assumed the estimate was for quality work and I would not incur extra costs to get the work completed. If they give you an estimate you would need to question them about everything; for myself, I didn't even know what questions to ask and they didn't explain anything to me before the job got started.
Response from Quality Hardwood Floors of Spokane, Inc
"In August, we installed select white oak hardwood floors and refinished water damaged flooring. The hardwood flooring turned out beautiful. With our recent awards for Best of Spokane for the past 3 years (2012, 2013, 2014), we take our work and attention to our customers seriously. As our craftsmen take great pride in the work we perform, there are some things we leave to others and are fully described in a letter each customer receives before the work is performed such as plumbing (toilets and refrigerators) and re-stretching of carpets. When the refinishing of hardwood is required in a kitchen, options of removing and replacing appliances are always available. We do recommend however that appliances stay in place to avoid compression of the wood or scratches of the newly refinished hardwood flooring. Since many customers may not have the expertise in replacing appliances after the required cure time. When we had a follow-up conversation, quite a bit of colorful language was used after an explanation that the extra trip would be needed for the crew to replace the base work once the floors were dry. The original estimate was the same, with credit given for the prep work (done partially by customer) and option of walnut strip for delineation of new addition of hardwood. Some of our customers chose to remove the prep work to save on finances, which we can understand. As read in the testimonial, it was also stated, "The floors turned out nice". We are a family owned company since 1953, warranty our work, and train our craftsmen in the "Old World Craftsmanship" so our customers can enjoy many years of beautiful hardwood flooring in the future."
Randy M.
Jun 2014
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your kind words and hoping you are enjoying your beautiful hardwood floors. Countless customers have exclaimed how beautiful their hardwood flooring can be even after several years under carpet or darkening with age. I remember one customer that had 5 children roller skating on their hardwood flooring previously thinking they would never look new again. Hardwood flooring, if solid can be sanded and refinished up to 11 times if done properly...giving generations of quality use. After being in business since 1953 and training in the "Old World Craftsman" trade, we are on our 4th generation of family craftsmen, we look forward in the next decade to refinish them again when you are ready."
Steven M.
Jun 2014
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your review, we appreciate it very much. Looking forward to being of service in the future."
Louise M.
May 2014
unknown
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you so much for the glowing report on the work we completed for you. Most of our business is word of mouth, so a compliment from you is very much appreciated. We unfortunately missed the opportunity to comment on this post in a timely manner, but we want you to know that we made the 2012, 2013 and 2014 Best of Spokane because of customers like you. Looking forward to working with you in the future."
Donald T.
Jul 2013
Arrived on the date scheduled and finished as scheduled. Very professional. Quality job. Paul is very personal and was
most helpful throughout the whole process. Quality Hardwood floors is a local family owned company that has been in
business since 1953.
most helpful throughout the whole process. Quality Hardwood floors is a local family owned company that has been in
business since 1953.
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for the opportunity to be of service. We appreciate the many customers you have sent our way and hope to meet each and every expectation you depend upon. For over 60 years, our family of craftsmen at Quality Hardwood Floors have built a reputation of excellence. The touch of timeless elegance in a hardwood floor can be a part of your life. We hope our team can deliver your dream!"
Sharon P.
Oct 2012
Smooth transaction start to finish. I chose Quality Hardwood Floors by reading reviews on Angie's List. They are professional from the job estimate to the final finish. I was cautioned from the beginning about things not to do so as to protect the floor throughout the process. Even though the work was done upstairs, they were concerned about raising dust on the main floor. Forced air heat can carry dust that will find it's way into the polyurethane. To be on the safe side we left the house vacant for one day. When we returned we found a beautiful floor without blemishes. Our floors were actually not hardwood but rather fir planking dating to the 1950's. Though not hardwood they are still beautiful with the new finish.
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you again for the opportunity to be of service. Many customers are surprised to see flooring that looks brand new again. Enjoy your beautiful floors, and thanks again for the nice comments. It truly makes the day of our hardworking craftsman in the family!"
Susan T.
Jul 2012
I was nervous about having hardwood floors and I highly complement this companys customer service - the women who answer the phones. They were so easy to talk to, answered all my questions, and reassured me that I would love my new floors. Boy were they right.
The men arrived on time and immediately started their work. When we saw how beautiful the floor was under the carpeting, we amended the order to also remove carpet in an and quot;Land quot; shaped hallway and refinish the hardwood floor underneath. The floors are absolutely gorgeous and much less expensive than I thought it would be. I would not hesitate to hire this company again should we decide to remove the carpeting in our living room. I LOVE THE HARDWOOD FLOORS!!! This company is AWESOME!!!
The men arrived on time and immediately started their work. When we saw how beautiful the floor was under the carpeting, we amended the order to also remove carpet in an and quot;Land quot; shaped hallway and refinish the hardwood floor underneath. The floors are absolutely gorgeous and much less expensive than I thought it would be. I would not hesitate to hire this company again should we decide to remove the carpeting in our living room. I LOVE THE HARDWOOD FLOORS!!! This company is AWESOME!!!
Response from Quality Hardwood Floors of Spokane, Inc
"We appreciate the opportunity to be of service, please share your experience with others as our main source of advertisement is word of mouth. Being in business since 1953 has given us the opportunity to have many repeat customers, we look forward to seeing you again."
Catherine I.
Mar 2012
Their price was several thousands less than other estimates. They are a very nice family business. They did a great job. Everyone that comes to my home says I have beautiful floors. They now look brand new
Response from Quality Hardwood Floors of Spokane, Inc
"Thank you for your business! I hope your are enjoying your beautiful care free floors in your living room, dining room and bedrooms. Remember in 5-7 years, another coat of finish can be added for maintenance free flooring (no more waxing floors once a month as in year past). We appreciate the confidence that you placed in us, and look forward to being your business of choice in the future."
Licensing
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FAQ
Quality Hardwood Floors of Spokane, Inc is currently rated 4.4 overall out of 5.
Quality Hardwood Floors of Spokane, Inc accepts the following forms of payment: CreditCard
Yes, Quality Hardwood Floors of Spokane, Inc offers free project estimates.
No, Quality Hardwood Floors of Spokane, Inc does not offer eco-friendly accreditations.
No, Quality Hardwood Floors of Spokane, Inc does not offer a senior discount.
No, Quality Hardwood Floors of Spokane, Inc does not offer emergency services.
No, Quality Hardwood Floors of Spokane, Inc does not offer warranties.