Merit Electric of Spokane, Inc.
About us
Merit Electric has been in business serving the Pacific Northwest since 1982. In that time, we have completed literally thousands of projects of varying size and complexity. Merit Electric is fully licensed, bonded, and insured for your protection. The foundation of our business is your trust. *We honor a 10% military discount, 10% senior discount and free estimates.*
Business highlights
Emergency services offered
43 years of experience
Services we offer
Electrical - construction services on both new and existing buildings. We perform work on a broad range of projects from Residential Service Calls (repair work) to large Commercial developments. Pacific Northwest areas, ID and surrounding areas., WA; Coeur d' Alene, including: Spokane
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.724 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-24 of 24 reviews
Doug M.
Oct 2017
The job went great and a teaching opportunity for a young apprentice that helped the journeyman. I like it when I see training. Work was on time and in budget. City inspector said they saved me a lot of money by where they moved the panel to. Got more work coming they’re way.
Response from Merit Electric of Spokane, Inc.
"Hi [Member Name Removed], Thank you for taking the time to write a review for us. We're glad everything went great and look forward to helping you on any issues in the future. Thank you, The Merit Team"
Janice R.
May 2017
Quickly, professionally
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed], we were happy to get this issue fixed for you! Any additional electrical questions or concerns, please contact us - we are here to help! Thank you for your review, The Merit Team"
Richard C.
Apr 2017
Final price billed was double what was quoted ending up to be an exorbitantly excessive charge for the work done. Initial quote was given by the service manager over the phone who kept no record of the quote and declined to issue a written quote. A fan motor replacement as a more affordable repair was recommended by the electrician doing the initial troubleshooting who also confirmed the price with his service manager before proceeding with the repair. The company, however, billed me for a completely new fan assembly at double the cost of the quote for the motor. Two transformers were replaced for the kitchen lights when only 1 was dysfunctional and these were billed at double the cost of the price quoted. Hours billed for the 2 trips needed were more than the time actually spent on site. When I discussed these irregularities with the Merit representative, they said there was nothing they could do to bring the amount billed to me in line with the phone quote given by their service manager who did not keep a record and, by their admission, was no longer working with the company. For a bill over $300 more than what was quoted, Merit conceded to a meager $30 price adjustment . In the end, with Merit's failure to establish a quote record for my project, there was no way to objectively negotiate the differences. I was told it was basically my word against theirs with Merit failing to provide any record of what their word was. This is a very slipshod way to run a business and is a reminder to never take a contractor at their word and always insist on terms in writing. There are other electrical contractors in Spokane who would have done my project less expensively and more transparently.
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed], Merit Electric takes pride in providing excellent Service Work to our community. We keep our rates low and communication high, always striving to please our customers. Merit provides hourly rates over the phone and estimates in writing. Unfortunately, you had a phone conversation with an employee who no longer works for Merit Electric and no hard copy quote was given, nor documentation found. You were billed for time and material for both the time and problem solving needed. To help compensate, we reduced your bill by $60.00 (not $30, which was the lowest we could go, cutting out Merit's profit entirely.) Merit Electric fully warranties and stands behind our work. We're very sorry for this miscommunication, but it is our standard to put actual quotes in writing. Best Regards, The Merit Team"
Michael D.
Feb 2017
It went quickly. I am a 49 year old disabled man and I needed light's on my wheelchair ramp and I needed 1 in the carport Jim Zupkus set me up with lighting on my ramp and in the carport one of the light's he was also able to have the light switch for the back porch control it. They were very professional and very pleasant to work with.
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed], we enjoyed being of assistance to you again! Please don't hesitate to call us with any additional electrical needs. We are always ready to help :) Warm Regards, The Merit Team"
Nick L.
Feb 2017
Merit had the lowest quote and the quickest availablity. They arrived the morning of the appointment. They asked a couple questions about where I wanted things installed, then got right to work. After the work was done the electrician explained to me how the transfer switch works. They were professional and hardworking. I was glad to have Merit complete this job for me. The work including tax was $100 lower than the next quote I received. One company quoted me double the cost Merit charged.
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed] - We love this feedback and your statements are exactly what we strive to offer our customers. Thank you! The Merit Team"
RJ R.
Dec 2016
Very proffessional. Showed up on time. Gave me an estimate and then a start date. And showed up and got the work done. I would highly recommend
Response from Merit Electric of Spokane, Inc.
"[Member name], it was a pleasure working with you on your project! Thank you for taking the time to review our services. We look forward to assisting you again. Warm Regards, The Merit Team"
Linda T.
Dec 2016
went fine, had to have this work done to pass an expection for the sale of the home.
Response from Merit Electric of Spokane, Inc.
"Thank you for taking the time to rate us [Member Name Removed]! We look forward to servicing you again."
Jim K.
Dec 2016
The first visit we were highly impressed as it only took one worker under 3 hours to install a 240 box on the entire opposite end of the house from where the panel was located. We did not have the hot tub yet so he had to come back. The scheduler did not have a opening for another 3 weeks. They kindly put us on a waiting list and we got in the next week. However, it did not go smoothly. The electrician had installed the box to close to the hot tub, as per code. A code we knew nothing about. Instead of taking responsibility he said we had to move the hot tub. One, we had showed him exactly where the hot tub was going and I even measured the spot out ensuring the cover would clear the box. Two, there was absolutely no other spot for the hot tub to go. It irked me the guy did not take full ownership of the mistake and went and sat in his truck for 45 minutes after I told him the box would have to be moved because there was no other place for the hot tub and we had spent $$$ prepping the spot it was on. I was so mad I was going to use another electrician. However, after sleeping on it and being happy with Merit in the past I decided to call and talk to the manager. Everything turned around from there. They sent the same electrician out and he had everything fixed up in a couple of hours. He did try take my GFI outlet but I will give him the benefit of the doubt that it inadvertently ended up in his bucket. I asked for an itemized invoice with parts and time. I did not get it. However, the price seemed very fair and was happy to pay it. In the end, we are very happy. We are okay with occasional hiccups; IF, the company takes responsibility and makes it right. We feel Merit did that. And have no problem using them next time.
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed] - Thank you for this feedback! We appreciate you taking the time to review Merit. It's priceless -as we are always looking for ways to improve our quality and service. Warm Regards, The Merit Team"
Judy N.
Nov 2016
Mario and Robert did a great job. This wasn't a conventional job, in my opinion, but they handled the twists and turns with no problem. The inspector complimented their work, said it was correct, and was nice and neat. The senior discount was greatly appreciated!
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed], thank you so much for this review. We appreciate you taking the time to review our performance. The Merit Team enjoyed being a part of this project and look forward to helping again!"
Linda W.
Oct 2016
It did not go well. To qualify this negative review, I would first like to say that the electrician who came out was very good. I had used him a year ago and everything was fine. Reasonable cost, great work, etc. So I wanted to use them again They came out and gave me an estimate on two things I wanted prices on.. I told them I could not do both things at the same time, but wanted the exhaust fan done right away. They gave me an estimate. When it came time to do the work, their service Manager Jim (who had done the original estimate) changed the estimate to a much higher price. When I asked why, he said because I wasn't doing both jobs, just one. I thought this was unfair, since he had never said, at the time of the estimate, that if I only had one thing done at a time, the price would be higher - a lot higher. The labor would be twice as much. So, I spoke with their Public Relations Manger, Elise, who got back to me and said they would honor the lower original estimate. When the electrician came out, instead of replacing the entire unit, he cleaned the exhaust fan and put it back. After he left, it started to make a very loud noise and was not taking any air out of the bathroom. So, I let them know that I wanted to go ahead with replacing the entire exhaust fan, heater, light fixture unit. They said they could not schedule me for almost two months out. I agreed, even though I thought this was also unfair to make me wait that long. The day before the work was to be done, I called to confirm both the appt and the agreed upon price. The Service Manager, Jim said he would do it for the agreed upon price. I then asked him if they guaranteed their work. He said they did. So I asked if he would credit the $ I had already paid for work that did not fix the problem. He said he would not. I then spoke with the PR person, Elise, again. She said she would get back to me. They called back later and said they would not do the work at all. Not for the agreed upon price and I quote "We can't honor that hourly rate, we just can't do it for that amount." I reminded her that they had agreed to do it for "that Price" which was their own original estimate. She continued to say the could not honor it. So, after waiting for almost two months to have this work done, they told me they would not honor their word and would not do the work at all. DO NOT USE MERIT ELECTRIC!!!!!!!! THEY USED TO BE A GOOD COMPANY. NOW THEY ARE UNETHICAL. THEY WILL DO A "BAIT AND SWITCH" PRICING ON YOU, DEPENDING ON HOW MUCH WORK YOU DO OR DON'T GIVE THEM. Their Service Manager, Jim , was irritated that he was forced by the PR Manager to honor his original estimate, so, when I had the audacity to ask him to credit back the amount for the work that did not fix the issue, he decided to punish me by not doing the work at all. I was told their owner agreed with him. I believe that If I had been a man, they would have handled this much differently. They are not interested in doing residential work. I am sure they would not treat their corporate clients this way.
Response from Merit Electric of Spokane, Inc.
"Merit Electric was asked to quote several electrical repairs all together, which we did. The customer decided to not go forward with all of the work and asked us to try and fix the bath fan only and in the most economical way possible. To serve her request, we told her that we'd try to fix the fan motor and not replace the fan, which she agreed to. Merit attempted to fix the fan motor, but ultimately it failed anyway. To compensate her, we did not bill her anything for our service call."
Joel V.
Oct 2016
Estimate was slightly higher than actual cost. Technicians were capable and prompt.
Response from Merit Electric of Spokane, Inc.
"Thank you for the review [Member Name Removed]! We appreciate you taking the time to rate us on Angie's List and look forward to serving you again."
Kathy F.
Sep 2016
FABULOUS! The work done was flawless, and Mike was a very pleasant and fun person to have in our home. We got 3 bids before hiring Merit, and Merits was the best price. Great work for a very fair price; you can't beat that! I can't see our ever using anyone else!
Donald L.
Apr 2016
unknown
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed] thanks for taking the time to review Merit's service on Angie's List! We truly appreciate your feedback and look forward to servicing you again. Best regards, The Merit Electric Team"
Dianne H.
Dec 2015
unknown
Response from Merit Electric of Spokane, Inc.
"[Member Name Removed] Thank you for taking time to review Merit! We look forward to providing excellent service to you again. Have a warm & safe New Years!"
Justin B.
Dec 2015
unknown
Ina F.
Oct 2015
unknown
Michael P.
Oct 2015
unknown
Levi T.
Sep 2015
unknown
Response from Merit Electric of Spokane, Inc.
"[Member Info Removed], Thank you for your Angie's List review and ratings! We understand your time is valuable and look forward to providing excellent service for you again. Warm Regards, The Merit Electric Team"
Kathy F.
Sep 2015
unknown
Valorie N.
Aug 2015
From the initial quote to installation, Merit Electric was excellent. Jason gave me a great quote and a Veteran's discount.
Christopher, the Journeyman Electrician was extremely knowledgeable. I thought an outlet could go in a certain area, but after
checking codes, Christopher said no. Thankfully, he found a better location! Matt was his apprentice that day, he will be a
great Journeyman in the future.
I knew that I had chosen the best Electricians when the inspector came and said, "They did this exactly how it is supposed
to be done. I don't usually worry when I am inspecting work done by Merit Electric." That is a great compliment in itself!
I will, and have, recommended Merit Electric to my family and neighbors.
Christopher, the Journeyman Electrician was extremely knowledgeable. I thought an outlet could go in a certain area, but after
checking codes, Christopher said no. Thankfully, he found a better location! Matt was his apprentice that day, he will be a
great Journeyman in the future.
I knew that I had chosen the best Electricians when the inspector came and said, "They did this exactly how it is supposed
to be done. I don't usually worry when I am inspecting work done by Merit Electric." That is a great compliment in itself!
I will, and have, recommended Merit Electric to my family and neighbors.
Response from Merit Electric of Spokane, Inc.
"[Member name removed], We appreciate your detailed feedback and are pleased to have served you! -The Merit Team"
Stephen G.
Jun 2015
unknown
Response from Merit Electric of Spokane, Inc.
"(removed member name), thank you for your time placing a review on Merit! Time and money are valuable, we do understand! Jason is our Service Manager, so I will share this review with our owners. They will be pleased. We look forward to servicing you again. - The Merit Team"
Sharon S.
May 2015
They've been amazing. We've had numerous electricians here and Merit was head and shoulders and exceeded all our expectations. Great communication before and during, on time, completed quickly and office personnel and electricians very personable. Pricing has been reasonable and estimates have been accurate. Each time they thought through the work carefully including various options to make sure it was done the best way possible. We highly recommend them!
Response from Merit Electric of Spokane, Inc.
"[Member name removed], I am so pleased Merit has been your electrician of choice continually! Thank you for your wonderful input, I will share with the guys. We look forward to servicing you again. -Merit Electric, Marketing Director"
Linda H.
May 2015
The man who came out to do my bid was polite and respectful. He listened to all my concerns and answered all my questions clearly. He worked with me to do the job the most efficient and economical way possible. The company was true to their bid even though there were some difficult circumstances with access in an older home. The guy that came to my house was very courteous and professional. They also had sent him in particular because they knew he could get the job done quickly, thus further saving me money. They were kind and gracious of my circumstances, with a disabled child needing the electricity to be off for a minimal amount of time. They took care of calling Avista and for my inspection. The inspector that came out to inspect the work said that they had done a very good job and a a very reasonable price. (He was not affiliated with the company, of course, but did ask who did the work because he was impressed by the good job that they did and the very fair price.) They even provided me a discount in the end. I would definitely use their services again. Sometime in the future I may be doing a kitchen remodel and may need to move some electrical around. I will already know who to call.
Response from Merit Electric of Spokane, Inc.
"Thank you for the wonderful review, [Member name removed]. It was a pleasure serving you and we look forward to being there when you need us again!"
Myrnie L.
Dec 2014
unknown
Response from Merit Electric of Spokane, Inc.
"[Members Name], Thank you for the wonderful feedback! Your time is valuable to Merit and we look forward to serving you again."
Licensing
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FAQ
Merit Electric of Spokane, Inc. is currently rated 4.7 overall out of 5.
Merit Electric of Spokane, Inc. accepts the following forms of payment: CreditCard
Yes, Merit Electric of Spokane, Inc. offers free project estimates.
No, Merit Electric of Spokane, Inc. does not offer eco-friendly accreditations.
No, Merit Electric of Spokane, Inc. does not offer a senior discount.
Yes, Merit Electric of Spokane, Inc. offers emergency services.
No, Merit Electric of Spokane, Inc. does not offer warranties.