Approved Pro
Keystone Carpets
Carpet Repair, Refasten, or Stretch, Laminate Wood or Stone Flooring - Repair, Vinyl or Linoleum Sheet Flooring or Tiles Repair,
About us
We Bring the Showroom to You! Keystone Carpets saves you time, money & gas with our Showcase on Wheels! Keystone Carpets is a retail flooring store with installation and repair service. We are a local family-run small business in Spokane since 1986. Going on 3 generations of our family serving yours with superior service and quality. We offer a personalized shop-at-home service, we give free in-home estimates and measuring. Don't waste time searching for help at the big box stores! We bring hundreds of flooring samples right to your door to best match your style and decor with your own lighting. We offer the best prices on carpet, vinyl, engineered hardwood, LVP. We will not sell substandard flooring to be the cheapest. We find the best material for the budget given. No middle man or NO BIG STOREFRONT means FANTASTIC PRICES! Call (509) 467-7000... To schedule your free in-home estimate at your convenience; we are available days, weekends and evenings.
Business highlights
Veteran owned and operated
39 years of experience
Services we offer
Carpet and flooring sales and installation. Carpet, resilient/sheet vinyl, laminate & LVP/LVT flooring, custom made area rugs.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.857 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 57 reviews
Tim L.
Sep 2025
Keystone contacted us immediately then came and looked over what we needed. At a date for a few days later. Showed up on time. Very professional and we were pleased with the work.
Response from Keystone Carpets
"Thanks for the great review. We strive to take care of our customers, whether it is a whole house needing flooring or a small re-stretch of existing carpet. Have a great week."
Lola D.
Apr 2025
Keystone Carpets is an excellent company to work with. Everything about the experience was great....products, installation and service.
Response from Keystone Carpets
"It was great seeing you again, [Member Name Removed]! Thank you so much for the great review and the return business. We greatly appreciate you."
Rod L.
Oct 2023
Being relatively new to Spokane, I researched a small number of top-rated flooring/carpet businesses. Keystone was highly rated. Had Mark come and look at our basement which we were refreshing. Very helpful--he answered all our carpet questions. Installation team - Jeff/Andrew/Eddie were excellent--took their time to really do an outstanding job. It looks great. Thanks Keystone!
Response from Keystone Carpets
"Thank you so much for the awesome review! We greatly appreciate your trust in the services we provided. If you have any questions or concerns, feel free to give us a call."
Denise R.
Apr 2022
Keystone Carpets was wonderful to work with. Professional, friendly and fast. Love our new carpet!
Response from Keystone Carpets
"Thank you for the great review. We appreciate your business!"
Danny J.
Jan 2021
This is the third time I've used Keystone Carpets for my flooring needs and they are 3 out of 3 in delivering great service and product. I'm very happy with Mark and the rest of the Keystone staff, and will continue to use them for my properties.
Response from Keystone Carpets
"It is a pleasure working with you. We try to offer the best quality product for the best value. With our shop at home service and incredibly hardworking installers, we feel that that is what we provide. Thank you for the repeat business! We greatly appreciate it."
Coco M.
Nov 2020
Keystone responded quickly to our request for service. They were able to provide the service in less than two days. They arrived on time and completed the stretching quickly and for a very reasonable fee. I will contact them in the future if carpet services are needed.
Response from Keystone Carpets
"Thank you so much for the great review. We try to get you the best deal we can on services provided. We may not always be the least expensive, but we will provide the best quality service. If you do need any further assistance with yuor flooring needs, we'd be glad to help you out. Take care and have a great year!"
Genevieve D.
Nov 2020
Professional, friendly, and a job well done
Response from Keystone Carpets
"I'm glad we were able to get your carpet done as quickly as you needed. Thank you so much for the great review! We appreciate your business."
Lawrence M.
Feb 2020
Extremely well and quickly.
Response from Keystone Carpets
"I'm glad we were able help you out. Thanks for the great review. We appreciate it."
Mark S.
Feb 2020
Excellent! They were quick to come to our house and they did a really great job. Highly Recommend!
Response from Keystone Carpets
"Thank you for giving us the opportunity to help you out. We appreciate the kind words. Let us know if you need anything in the future. Thanks again. Keystone Carpets"
Neal D.
Dec 2019
Keystone Carpet did a fantastic job from original help selecting new flooring, carpet and hardwood, to colors and styles. But the best thing about Keystone Carpets is the installation, they are the best at installation, and that is the primary difference! Keystone installation is the absolute best you will find.
Response from Keystone Carpets
"Thank you so much for the great review! Your new flooring is amazing! It was a pleasure working with you. If you have any concerns or questions feel free to give us a call. Have a wonderful holiday season!"
Mark K.
Oct 2019
Arrive on time. Great job.
Response from Keystone Carpets
"Thank you for the great review. We appreciate your business! If you have any questions, give us a call. Thanks."
Julie W.
Jul 2019
Mark called me so fast after requesting help, and came to my home with all the carpet samples and made it easy to pick out carpet for my master bedroom and closet. I am very pleased with Keystone Carpets and will use again in the future and highly recommend this company!
Response from Keystone Carpets
"Fantastic! I'm glad we were able to help you out. Thank you so much for the great review. We appreciate it."
Karen W.
Jul 2019
It went well! The service was very professional, punctual, and done nicely. The price was very decent as well.
Response from Keystone Carpets
"I'm glad we were able to help you out. If there is anything else you need, give us a call. Take care."
Charlene M.
Mar 2019
This is a great family owned company! And what a way to shop for flooring...they bring samples to your home. Mark offered excellent suggestions, which was exactly what we were looking for. They showed up exactly when scheduled and completed the job quickly. The installers are also family members, so they take a lot of pride in their work. They did a great job and cleaned up after themselves. I couldn't ask for a better company. I would strongly recommend them for any flooring job you might have.
Response from Keystone Carpets
"You have a beautiful house. Thank you for allowing us to help you with your flooring needs again! We appreciate your business greatly!"
Lorrie W.
Jan 2019
This was by far the best carpet buying experience we've ever had! We went to several stores and also had Costco come to give us an estimate. We were not happy with the service at the stores trying to understand the best carpet for our needs, it was difficult to find someone to answer questions and it is overwhelming with so many choices and having to continue to try to bring samples home. The Costco experience was better since they came to the house, but did not provide good service. We then heard about Keystone Carpets from a co-worker who highly recommended them so we scheduled an appointment. Mark came to the house with samples and it was a wonderful experience! He has the knowledge and helped us select the best carpet for our needs and also what would look best with our style home. It was so great to be able to have the time to look at the options in our home while having Mark here to discuss each option. The install experience was also fantastic. The installers moved the furniture, took out the old carpet and pad and installed the new. They were professional, worked quickly and the work was excellent. We had the carpet installed in August and are very happy. I would highly recommend them and when we need the carpet replaced in our basement Keystone Carpet will be our first and only choice to do the work!
Response from Keystone Carpets
"Thank you so much for the kind words! We appreciate your business very much and look forward to helping you out again with your basement. Thank you again for the review!"
Kristin G.
Oct 2018
An amazing experience dealing with them and would definitely hire them again for any carpet installation or repair. They showed up right on time and got to work right away. Did an amazing job stretching the carpets the best way possible. Not to mention the very fair price at the end of it all. Thank you!!
Response from Keystone Carpets
"I'm glad we were able to help you out. The restretch for your house went a lot easier than originally expected. Thank you so much for the fantastic review! We appreciate it!"
Kathy L.
Sep 2018
We are very happy with the results. The project was completed a couple days earlier than scheduled. This is a new house to us so the early completion allowed us to move in earlier.
Response from Keystone Carpets
"Thank you so much for the review [Member Name Removed]! We are glad that we were able to get your job completed early for you. You have a beautiful house and we enjoyed replacing your floor for you. Thank you for the business! If there is anything we can do for you in the future, keep us in mind!"
Sidney H.
Jun 2018
Very well and Mark Bruggeman didn't mind that it was a small job but the same day he called he came to the house to see the situation which he said he could fix. The job was done in less than a week and we are very happy. We thank Mark again for having time for our small job and making the area look so nice. We would very much recommend Keystone Carpets for any carpet issue.
Terry F.
Mar 2018
The ONLY reason they received one 'b' rating was because of a miscommunication at the start. After that - MAGIC. They spliced together old and not-enough new carpet to make my stairs look like new. WAY above and beyond. I was truly blown away at the solution the installer came up with. I recommend Keystone to everyone, and will never use anyone else.
Response from Keystone Carpets
"Hey [Member Name Removed]! We are glad we were able to get your stairs done in a timely manner. We strive to make your flooring look as good as you hope. If there is anything we can do for you in the future, give us a call at Keystone Carpets. Thanks for the review. Mark."
Robert R.
Dec 2017
Very well.
Response from Keystone Carpets
"Thank you for the review [Member Name Removed]. We greatly appreciate it. If there is anything we can do for you in the future, give us a call. Thanks again! Mark. Keystone Carpets"
C M.
Oct 2017
Very responsive and accommodating. Came to the house and gave free estimate. Offered me a military discount and completed the work within 3 days. Very professional and courteous crew. Excellent service. Would definitely recommend to friends and colleagues.
Response from Keystone Carpets
"Thank you for the kind words! I'm glad we were able to get your flooring done by the time you needed. Let us know if there is anything we can do to help you out in the future. Keystone Carpets"
Michael B.
Aug 2017
Perfectly - Everything from contact, quote to sale was done with professionalism and punctuality.
Response from Keystone Carpets
"Thanks so much for the review! We greatly appreciate your business with Keystone Carpets!"
Nathan R.
Jul 2017
They were very professional throughout the whole process of selecting material, installation, and follow up. This is a family run business and they deeply care about customer satisfaction. There's a reason they've been in business for several decades! The materials they use are top quality. They use a really nice carpet pad which is durable, water resistant, and plush. We selected US Floors/Coretec Luxury Vinyl Plank in Distinction Ipe and it looks beautiful (see photos). While moving our giant fridge they did break a handle off, but replaced it free of charge. Overall, all the good reviews are true about these guys. Investing in new flooring is spendy, but I definitely felt I got a great service and product for what this cost.
Response from Keystone Carpets
"Awesome! Thanks for the review, [Member Name Removed]! We greatly appreciate your business. Your house turned out amazing. Thank you again for using Keystone Carpets!"
Mark I.
Jun 2017
Scheduled work for next day.....Exceeded expectations in every way.
Response from Keystone Carpets
"Thanks for the review, [Member Name Removed]! We greatly appreciate it!"
Julie C.
Sep 2016
Mark always had excellent customer service, I was needing to have them installed sooner than later so he called me on the first cancellation he had and squeezed me in so I could have them done. The employees that came out and installed the carpet were incredibly professional and worked quickly and efficiently. Very friendly and I was beyond pleased with how the carpets look! They even vacuumed and helped me move a few pieces of furniture back into the room for me. Mark also, unprompted, stopped by and brought a transition piece from the carpet to the hardwoods that matches the hardware that I have throughout my house, while it wasn't something I had necessarily needed I really appreciated him going above and beyond, and made the end results look even better! I would recommend this company to anyone!
Response from Keystone Carpets
"Thank you for your review :)"
Licensing
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FAQ
Keystone Carpets is currently rated 4.8 overall out of 5.
Keystone Carpets accepts the following forms of payment: CreditCard
Yes, Keystone Carpets offers free project estimates.
No, Keystone Carpets does not offer eco-friendly accreditations.
No, Keystone Carpets does not offer a senior discount.
No, Keystone Carpets does not offer emergency services.
Yes, Keystone Carpets offers warranties.