Keystone Carpet, Inc. logoApproved Pro
Approved Pro

Keystone Carpet, Inc.

Vinyl or Linoleum Sheet Flooring or Tiles - Install, Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer), Carpet - Install,

About us

Keystone Carpets is a retail flooring store including installation and repair services. We are a local family run small business in Spokane since 1986. Going on 3 generations of our family serving yours with superior service and quality. We offer Free Estimates within 30 miles of Spokane: Most carpet stores charge at least $30.00 - $100.00 for this service! Shop at Home: We Bring The Showroom To You making it easy to match your style, décor and lighting without you driving back & forth multiple times! Best Prices: We have lower overhead, in turn, we don’t have to charge what big box stores do! Quality Products.(Shaw, Mohawk, USFloors) Our Installers: In-House (the three brothers, Jeff, Eddie, Andrew)

Business highlights

40 years of experience

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.825 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
4%
1
0%

Filter reviews by service

Showing 1-25 of 25 reviews
Lola D.
Apr 2025
5.0
Carpet - Install
$950,000
The whole experience was excellent....products, installation, service. I had both LVP and carpeting installed.
Response from

"Thank you so much for your time reviewing our business! It means so much to us to hear that you had a great experience with our team. If there is anything we can do for you or a friend in the future, let us know. Thanks again for the great review."


Kelsey L.
Mar 2025
5.0
Carpet - Install
$550,000
Keystone Carpets provided me with an exceptional experience and a high quality end result with my carpet installation. It was totally trouble free to have Mark show up at my house with sample boards, measure the rooms, and provide a complete estimate on the spot. Only a short couple of weeks later and the three-man crew arrived for installation. I’ve never seen a crew work as focused and efficiently! They were respectful of my property, did a beautiful job with the installation, and vacuumed up all the dust and fibers before closing the door behind them. I highly recommend Keystone Carpets. They are top notch all around.
Response from

"Thanks again for the fantastic review."


Kelsey L.
Mar 2025
5.0
Carpet - Install
Keystone Carpets provided me with an exceptional experience and a high quality end result with my carpet installation. It was totally trouble free to have Mark show up at my house with sample boards, measure the rooms, and provide a complete estimate on the spot. Only a short couple of weeks later and the three-man crew arrived for installation. I’ve never seen a crew work as focused and efficiently! They were respectful of my property, did a beautiful job with the installation, and vacuumed up all the dust and fibers before closing the door behind them. I highly recommend Keystone Carpets. They are top notch all around.
Response from

"Thank you so much for the review. We appreciate the opportunity to help you with your flooring needs. If there is anything we can do for you in the future, just let us know."


Faye A.
Jan 2024
5.0
Google Review
This family-owned business was of the highest calibre, start to finish! From our first estimate meeting with Mark, straight through to the end of the removal and installation of new padding and carpets, we were extremely impressed and grateful. The installers were quiet, clean, and organized so well; each one knowing who is responsible for every single task at hand - and the exact order these tasks were to be done! Like a well-oiled machine these brothers were meticulous, careful, and quick. They even moved our heaviest furniture as if it were no strain at all. Their work was of the highest quality and very detail oriented. Their clean-up was even neat and organized! If you want trustworthy work done by people who show up on time (right when they say they will), done by the experts in their field since 1985, don't hesitate to call Keystone Carpets. We did, and we're so happy with our results.
Response from

"Fantastic! Thank you so much for the great review. We are so glad you like the services we provided. Let us know if there is anything else we can do for you or if you have any questions about anything. Thank you for the business."


Jan C.
Oct 2023
5.0
Yes, I recommend this pro
Excellent service, and no complaints whatsoever! Highly recommend this flooring company for your needs! We have hired Keystone Carpets 3x in last few years... wouldn't use anyone else!
Response from

"Thank you so much for the great review! You have been a great customer and we appreciate your business. If you need anything or have any questions about anything, give us a call. Thanks again. Have a great weekend!"


Angela T.
Apr 2022
5.0
Yes, I recommend this pro
Mark and the Keystone Carpet crew are AMAZING - super professional and friendly, and they are always prompt at returning calls. We have used them for 10+ years. The most recent experience was when I called Mark to look at the carpet we had chosen previously that didn't seem to be holding up well to basic traffic, even being cleaned regularly. He agreed and worked diligently with carpet manufacturer reps to have it replaced quickly, and we only paid the difference to upgrade to a highly recommended much nicer quality carpet. It was SO WORTH IT and it looks ABSOLUTELY BEAUTIFUL! We receive compliments all the time on the color and how soft it is, and it has been wearing so well it still looks brand new. Mark has always been great at working with budgets and giving lots of options, and he and his crew have been wonderful to work with. we HIGHLY RECOMMEND using Keystone Carpets!!
Response from

"That is fantastic! Thank you so much for the great review! We appreciate the opportunity to help you with your flooring needs. Let us know if there is anything else we can do for you in the future. Have a great week!"


Ina M.
Nov 2021
5.0
Yes, I recommend this pro
Keystone Carpet did a great job. The installation of the carpet and laminate flooring was done beautifully. The people are very nice and friendly. Weâ  re very happy.
Response from

"Thank you so much for the review. We greatly appreciate it. If there is anything we can do for you in the future, just let us know."


Debbie W.
Oct 2021
5.0
Very professional, knowledgeable and understanding. The 'little things' like outgassing of the carpet at their facility, instead of arriving in plastic bag-- no odor issues of new carpeting. The efficiency of installation. It's a family owned local business, no subcontractors. The showroom to your door, measuring, choosing, scheduling, etc. done in one visit -- so easy and less stressful. This was the best experience of any work done in our home or even any previous homes with remodeling/updating work. No middle man. The work was done quickly and efficiently -- like watching a choreographed performance. Avoid the big stores with sub-contractors, etc. Avoid the back and forth hassle of scheduling and choosing. Avoid the headaches that often come with remodeling/updating. One company. One local company guaranteeing each step of the way. The possible 'extra cost', consider your time and worries isn't worth the problems with multiple layers of sub-contractors, etc. Flooring is their specialty from start to finish.
Response from

"We appreciate it immensely. We pride ourselves on getting the job done correctly and as efficiently as possible. I'm glad that everything went swimmingly and you are happy with the final product and service. If there is anything we can do to help in the future, let us know. Thank you so much for the review!"


Neil B.
Aug 2021
5.0
Yes, I recommend this pro
Thanks so much, had a schedule problem and you made it work, as usual you came through for us, have pretty much done our whole house. Any problems they fix them thank you so much for helpingus
Response from

"Yeah, we had a little bit of a hiccup and we apologize for that. We were able to get out there and help you out with your re-stretch the same day, just a little later. Thank you so much for your understanding! Thank you for the review! We greatly appreciate it."


Patty H.
Apr 2021
5.0
Yes, I recommend this pro
$290,000
Everyone was very nice, knowledgeable, and professional from the initial contact with the sales representative to the carpet installers. Their quality of work is very good.
Response from

"We appreciate the opportunity to help you with your flooring needs. Let us know if there is anything else we can do for you. Thank you for the review."


David W.
Mar 2021
5.0
Yes, I recommend this pro
The quote I received initially was the final total I paid at the completion of the job. The front office staff were very customer service friendly. The guys that showed up to do the job were very punctual, professional and highly skilled. I would highly recommend Keystone to anyone needing flooring.
Response from

"That is fantastic! We are glad you like the flooring and the service. Let us know if there is anything else we can do for you. Thank you so much for the review!"


Terry S.
Jan 2021
5.0
Yes, I recommend this pro
$180,000
was very impressed about the quick install . was here at 8.30am was done at 10.am...the crew was very quick,answered my few question,although it was just one room, they moved a few things that i couldnt , I would recommend Keystone carpet to anyone...Terry Sulpizio
Response from

"Awesome! I'm glad we were able to get your project done in the timeframe you wanted. Thank you for the great review! We appreciate it."


Larry R.
Sep 2020
5.0
Carpet - Install
Yes, I recommend this pro
Mark had some excellent suggestions for our entryway that we hadn't thought of. They fit us into their schedule when we were available as the carpeting was to be a surprise. Finished well ahead of schedule. We couldn't be more happy with Keystone.
Response from

"That is fantastic! I'm so glad you like the flooring. If you have anything we can do to help you out in the future be sure to think of us at Keystone Carpets. Thank you so much for the great review! We appreciate it."


Lucy B.
May 2019
5.0
Carpet - Install
Yes, I recommend this pro
It was a fabulous experience. I had the entire flooring done in my house. They were quick and professional. Their days were planned out very well and it was clear they knew what and when to do something. Great job!
Response from

"Thank you so much for the great review! We greatly appreciate it. If there is anything else we can do for you, please give us a call. Keystone Carpets."


Ruth W.
Apr 2019
5.0
Carpet - Install
Yes, I recommend this pro
Very professional, clean up great and very punctual.
Response from

"Thank you for the review. We had a great time getting your flooring done. I'm glad everything turned out great! We appreciate the fantastic review!"


CYNTHIA H.
Mar 2019
5.0
Carpet - Install
Yes, I recommend this pro
I can see why this family owned business has been around for so long. From the initial visit to my home until even after the carpet was installed, they have been very professional and provided excellent customer service. Mark made MANY visits to my house and never seemed to mind bringing me more carpet samples. It is SO NICE having someone bring the samples to your house rather than shopping all over town. Mark has continued to work with me even after the install to be sure I was happy and to answer any questions. He is very patient and understanding, and really knows the carpet business. The 3 installers were also professional and did great work. They even helped us move some of the heavy furniture. I will certainly call Keystone again when I replace the carpet in our bedrooms. Thank you Mark and team!
Response from

"Thank you so much for the review. We greatly appreciate it! It has been a pleasure working with you on your beautiful home."


Yvonne S.
Mar 2019
5.0
Carpet - Install
Yes, I recommend this pro
Very professional. I loved that Mark came to our home and showed samples in the color scheme and price we could afford. Carpet has held up very well in the 2 years we've had it. We did over 2000sq ft. Love it.
Response from

"I'm glad the carpet is holding up for you. You picked out a great piece.Thank you so much for the review! We greatly appreciate it."


Joellen T.
Dec 2017
5.0
Yes, I recommend this pro
$748,300
Very patient and cooperative during the process of my choosing a carpet. I asked a lot of questions and was not rushed along. The carpet installation was very well done and efficient. They did a good job of cleaning up and of showing us their finished work.
Response from

"Thank you for your review!"


Linda M.
May 2017
4.5
Carpet - Install
Yes, I recommend this pro
$640,000
Jeff and his team came early, started taking old carpet, pads and vinyl up. They were very professional had everything cleaned up and ready to lay the new pads, carpet and vinyl. I never saw a team that worked so well none stop till everything was done beautifully. In a matter of a day I was enjoying my new floors. Keystone Carpet is the company I will always recommend to install flooring.
Response from

"We appreciate you doing business with us and thanks for your review."


Walt M.
Mar 2017
1.5
Carpet - Install
Poor front office communications. Never knew when delivery and installation was occurring. Had to call several times concerning same. Quality of work was satisfactory—required help by the owner, vacuum, thrash bags, furniture moving, etc. Workers were uninformed regarding installation procedures.
Response from

"We are sorry you feel that way (consumer name withheld per their request) I should have communicated with you better on the installation and the new rugs that we had bound for you. I will do better in the future. I will call you tomorrow to follow up. Thank you for the review. We do appreciate the feedback."


Cher M.
Dec 2015
5.0
Carpet - Install
Yes, I recommend this pro
$120,000
Picking out the carpet in my home, with lots of large samples was SO helpful and took the stress out of making decisions. And during installation, I was on a tight time frame for getting this job done and they were prompt, thoughtful, careful and did an outstanding job!
Response from

"Thank you so much for the review Cher. We appreciate the feedback."


Don M.
Oct 2015
4.5
Carpet - Install
Yes, I recommend this pro
$400,000
They were prompt and cleaned everything up before leaving. Did everything we asked and more. We had shopped around and found Keystone Carpet price comparable to others.
Response from

"Thank you so much for the feedback on the service we performed for you. It was a fun job to do."


John H.
Sep 2015
5.0
Carpet - Install
Yes, I recommend this pro
$16,000,000
very prompt and professional
Response from

"Thank you, we appreciate your review."


David J.
Sep 2015
5.0
Vinyl or Linoleum Sheet Flooring or Tiles - Install
Yes, I recommend this pro
John is great to work with and does excellent work. Installed new sheet vinyl for a kitchen remodel. Good quality material and good pricing.
Response from

"Thanks for your Review"


Lynn W.
May 2015
5.0
Carpet - Install
Yes, I recommend this pro
$316,000
I love my new carpet! John was very professional and helpful to work with. He knows a lot about carpet! The installers did a great job and John, the owner, was even here for the install. The price was right, the quality of product and service is great. I would recommend Keystone Carpet & Floors to anyone who asked.
Response from

"Thanks for your Review"

Licensing

Licensed*

Trade License Number

KEYSTCI891CA

Trade License Locale

WA

Trade License Expiration

02/01/2027

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Keystone Carpet, Inc. is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 4:00 PM Sunday: Closed
Keystone Carpet, Inc. accepts the following forms of payment: CreditCard
Yes, Keystone Carpet, Inc. offers free project estimates.
No, Keystone Carpet, Inc. does not offer eco-friendly accreditations.
No, Keystone Carpet, Inc. does not offer a senior discount.
No, Keystone Carpet, Inc. does not offer emergency services.
Yes, Keystone Carpet, Inc. offers warranties.

Contact Information

7309 Bigelow Gulch Road, Spokane, WA 99201

Service Hours

Sunday:Closed
Monday:9:00 AM - 6:00 PM
Tuesday:9:00 AM - 6:00 PM
Wednesday:9:00 AM - 6:00 PM
Thursday:9:00 AM - 6:00 PM
Friday:9:00 AM - 6:00 PM
Saturday:9:00 AM - 4:00 PM
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