Garland Auto Service

Set an appointment dropped my car off Sunday; the guy at the counter called and said he didn't know what I dropped off my car for so he never had it written down. Then around noon today got a call from the mechanic that said I had dropped my car off for no reason. When I called him back told him it was some issue with a tensioner (whatever it maybe) I told him that's what I was told by them and another mechanic. Told them don't get upset with me for their misdiagnoses. I told them you don't talk to customers like that cause we don't work there and that's why we bring our vehicles to them so they can help us out.

estimate of time and money accurate

They were spot on with the diagnosis and ended up not even charging me for the engine diagnostic because of how expensive the repair was going to be. They worked with me on allowing me to bring my own parts in for the repair and still offering a warranty. I really think this is a great business and I would recommend them.

They diagnosed the problem and then had to order in a part from out of town. I returned a few days later and they completed the repair. I have used Martin's several times and have always had great service. They won't try to sell you something you don't need.

I have used him several times. I trust them. You don't get big breaks from them, if the book calls for this much money they will charge you that much money. If it's not right and you don't have to do it they will tell you that you don't have to. They won't make you spend more.

great

The heater did not work in my vehicle. I went into Martin's Auto Service on Monday 11/16/09 and spoke with Charlie and discovered that their schedule for that day was completely booked out. I could see how many appointments they had lined up and there were a ton. I told him that I wouldn't be able to bring the car in any other day that week. He asked me to explain the problem with the vehicle and then went over what the causes might be and that it shouldn't take long to diagnose. He took the car and called me later that morning to let me know what the problem was. The fan blower needed to be replaced and he gave me the total with parts and labor. When I picked it up I paid exactly what he quoted over the phone. I was impressed that they did their best to fit my vehicle into their packed schedule. Great service.

My car quit working and the engine would not turn over. The battery would not hold a charge so the car had to be towed. Martin's referred me to someone they sublet with and then made it simple by including the tow in my final bill ($187). I knew that it was at least a problem with the battery and maybe even the alternator. The car was towed an hour before Martin's closed. I received a phone call the next morning stating that the problem was limited to the battery and I was given a quote of $195. The car was done later that afternoon with my final bill totaling less than the actual quote (how often does that happen!) Out of the total bill, only $25 was for labor. These guys are honest!

We took our car to Martin's when the brake light came on. They were happy to give us a free inspection of all of the breaks and then explained to us the problem, what all of our options were, and how much they would cost. The people there were more than happy to explain what all of the parts were and how they operated. This is the first time I have ever been to a repair shop where the people actually wanted to explain what the problem is in detail and were happy to answer my questions, I got the feeling they were not going to be satisfied until I knew how my car worked. When we brought it back in, after they had ordered the parts, they did the job quickly and at exactly the quoted price. This is the first time in a long time I have felt really good about a mechanic.