Fred's Appliance

The one star is for Rueben who finally just fixed my dishwasher after months of waiting. My parents have been customers of Fred's for decades so when it was time to upgrade my dishwasher and stove, of course I went with them. I had to wait almost a full year for the dishwasher and it stopped working properly within the first couple of years. Still under warranty, I called to have it fixed. It took multiple calls, Fred's cancelling on me more than once or just not showing up with no communication, talking with the dispatch, Joey (who wasn't worth a penny), and finally leaving a message for the service manager. The first service guy they initially sent out, Tyson, didn't even run diagnostics and told me a part wasn't clipped in correctly. BS. He was also totally unpleasant. Dishwasher didn't work. More phone calls. A different service tech who actually was able to diagnose the problem, but then didn't show up the day he was scheduled to. Finally today it's fixed, crossing fingers since

They do not stand by their service or apologize when they make mistakes. "So what do you want us to do about it"

Seth Bettancourt, the technician first of all when several other appliance repair shops could not see me for 5 to 6 days...  Freds Appliance sent Seth B. within 2 hours from receiving the call.  He came to my door at 12:49 pm and left at 1:35pm.  The refrigerator fixed with a plan to get a price on the damaged gasket piece and a followup installation.  He was neat, efficient, knowledgeable and thorough.
The followup from the parts clerk came the next day at 9:36am.  The replacement part was too expensive so I am deferring installing the replacement piece.  But thanks to the technician, I now know what to do in the future...  He gave me a thorough tutorial of what and how he fixed the problem.  And he assured me that the ice build up could be removed with a hair dryer aimed at the right spot.  I feel a little enabled.