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Founded 1990 • With Angi since August 2010
2917 E FRANCIS AVE
Spokane, WA 99208
Service Provider ResponseWe are very sorry for the frustration you are feeling, but we believe strongly that it has little to do with Capstone Construction having done something wrong. You are caught in a bad situation in regard to a poorly constructed home. You asked us, along with multiple other companies, to provide you with a bid to re-roof your house. We provided you with a roofing bid of $5,522.00, not $5,800.00, which you accepted and we performed the work as contracted. There is a warranty in regard to the new roof that we installed, and the roof that we installed has not leaked. There is nothing in our paperwork implicitly or explicitly guaranteeing against leaking from all types in your residence from anything other than the roof work that we performed. We cannot guarantee that your home will not leak from other causes. The new roofing that we installed correctly (to replace the previously incorrectly installed roofing) has eliminated at least most of the leaking that had been occurring previously. By the process of elimination, whoever built your home not only did not install all of the roofing correctly, at minimum, both the windows and siding on the structure’s dormers are allowing the intrusion of water. As you know, we have made at least four service calls these past months trying to discover where the additional source of the problem lies, and we believe we have identified the other faulty, remaining building components that are the cause. We have proceeded in good faith to try to resolve your issues and correct the problems to your home. We gave you a quote to detach and re-install your windows correctly and to remove the siding on the dormers that are leaking and to then install new siding as it should have been installed originally. Bottom-line, the main issue in all of this is that you do not want to pay for the additional work, and believe that we are somehow liable to perform these additional services for free, despite the fact that we believe that we have already gone above and beyond by trying to help you identify the ongoing leaking issues in your home. Again, we are sorry for your frustrations. Nevertheless, we declined to be further involved with you after you disparaged us to your insurance company, who had no direct involvement in any of this; as well as, your verbal abuse to multiple members of our staff. Furthermore, the Better Business Bureau has determined that Capstone has acted in a good faith effort to resolve your complaint and disputed issues.
Here at Honest Builds LLC, we sustain our business on quality and integrity. With over 6 years of experiences are experts in Flooring and Remodeling and are committed to quality from the beginning to the end of your project. We look forward to earning your business.
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Capstone is a full-service Disaster Restoration company. We work for our customers in dealing with an insurance loss due to fire, wind, water, storm, etc. We also have a crew and a warehouse where we do content restoration.
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CAPSTONE CONSTRUCTION CO INC is currently rated 3.3 overall out of 5.
CAPSTONE CONSTRUCTION CO INC is open:
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
CAPSTONE CONSTRUCTION CO INC accepts the following forms of payment: Check, Visa, MasterCard
Ask CAPSTONE CONSTRUCTION CO INC for details on free project estimates.
Yes, CAPSTONE CONSTRUCTION CO INC offers eco-friendly accreditations.
No, CAPSTONE CONSTRUCTION CO INC does not offer a senior discount.
Yes, CAPSTONE CONSTRUCTION CO INC offers emergency services.
No, CAPSTONE CONSTRUCTION CO INC does not offer warranties.
CAPSTONE CONSTRUCTION CO INC offers the following services: Capstone is a full-service Disaster Restoration company. We work for our customers in dealing with an insurance loss due to fire, wind, water, storm, etc. We also have a crew and a warehouse where we do content restoration.