CAPSTONE CONSTRUCTION CO INC

Capstone Construction is still practicing this: I left negative reviews online, on my FB, on Google etc. They sent a letter to us threatening to charge us a $100.00 a day if we and our friends do not delete the negative reviews. They stated it was on their contract that we signed. It was during an emergency, our basement was flooded. We called Capstone and as I had the phone on speaker, I asked what the cost would be if they came to pump the water out. I was told since its after hours, it would be $90.00 an hour. When they arrived there was 18 inches of water in our basement. Before they got started they handed my husband the contract. My husband quickly signed it so that they would begin pumping the water out. On the back page, it was in their contract that negative reviews would cost $100.00 a day, added to our bill. They over charged us approx. 3x the cost quoted, and they blatantly lied on their response to the Attorney General. This company is dirty, they have intimidated consumers not to write poor reviews. It is apparent that this is their regular practice, if a company did good, fair, honest work, they wouldn't have to put that clause on the back of their contract...I do not recommend them, the flood and loss was bad enough, then we find out we hired a crooked unethical company that will, intimidate, lie and cheat the consumer.

My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever. Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments. I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were: 1. They agreed that the construction would be completed in approximately 2 ½ month. It took nearly 6 months. 2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed up once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue. 3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work – a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids all warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12” to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job. 4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal off the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter. 5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents. 6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife’s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife’s needs; in fact just the opposite, they ended up scamming us. I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court. So in conclusion, if you don’t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.

My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever.

Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments.

I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were:

1. They agreed that the construction would be completed in approximately 2 ½ month. It took nearly 6 months.
2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue.
3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work – a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids any warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12” to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job.
4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal of the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter.
5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents.
6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife’s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife’s needs; in fact just the opposite, they ended up scamming us.

I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court.

So in conclusion, if you don’t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.

I called them shortly after the wind storm. They were out withing a few days to take the trees off the house and cover any holes in the roof. There were a lot of homes in the area that had damage so they were not a fast as I would have liked but under the circumstances I can not complain about that. Once it was our turn they worked until they got it done. Sometimes under severe Weather conditions (-5). They had to replace a metal roof on a very steeply slopped and tall house. Just watching them scared me. The workers were excellent, I cant say enough good things about anybody at this company. They handled all of the insurance and parts orders. Got to work and did outstanding work.

We went with Capstone at the recommendation of our insurance company. Their estimator was professional and thorough. Unfortunately, after they turned the project over to a project manager things did not go so well. Very poor communication and not real helpful. We were not given start/completion dates and when we asked for them, we were told that there were other people that needed their storm repairs completed before ours. After we complained to our insurance company things improved and we were given a reasonable completion date. The work that was done was good quality. I would recommend to anyone dealing with property damage not to take the easy road and use the contractor your insurance company recommends without talking to other contractors to get a feel for who you would work best with.

They were very responsive, professional and had excellent workmanship. The finished product is better than we could have hoped for.

My insurance company recommended Capstone after our upstairs bathroom flood, which leaked through three floors. An agent from their company was out to the house the next day. I was assigned a project manager that I was able to call anytime for questions and concerns. He was very kind and courteous. I felt he went above and beyond to make sure that everything was taken care of. We had just had our baseboards stained and having the new carpet installed scratched up all the baseboards. When I pointed this out to Capstone, they immediately re-stained the baseboards. Also I had a concern about moving a piano out of a room that needed new carpet. They recognized my concern and worked with the insurance company to get a professional mover to move the piano to ease my concerns.
Anytime I went into the Capstone office, I was treated with respect and kindness. I took my time picking the new carpet and bathroom flooring and Capstone was alway patient with me and let me get things done when it was good for me. I was very impressed with the professionalism. The only concern was that the carpet installation was a little heavy in the corners and I can still see the lines from where the carpet had to come together. I am not sure this is an installation problem however because the carpet we picked was very thick. Any spots we pointed out, Capstone came out and fixed the best they could. I loved working with them.

unknown

Capstone Const. and 2 other companies came to our home to give bids to fix 3 water leaks in our home. We accepted Capstone Const. bid and they replaced approx. 1/2 of our roof including the roofing over the 3 issue doormers.We paid Capstone Const. in full.We still have water comming into our home that we paid Capstone Const. $5800.00 to fix.March 12, 2012 was the first call I made to Capstone Const. to notify them we still have water entering our home.Capstone Const. has been to our home numerous times to attempt to fix the problem with little to no luck.Capstone Const. has determined that the leaks are not from the roof that they were paid to fix and has and quot;nowand quot; determined that the actual leaks are comming from the doormers siding. When I was asked by Danny Mills @ Capstone Const. in his first visit, what the other 2 companies determined I passed on the information to Danny Mills what they had determined the issue was, trying to be helpfull.Capstone Const. never did their own indepedant testing to determine where the actual leaks were comming from.Danny Mills of Capstone Const. came back out to our home this week and has noe given us a bid of $2862.41 to and quot;hopefullyand quot; fix this issue.When I spoke to Danny Mills and expressed my dissapproval of Capstone Const. bid Danny Mills basically blammed me for giving him bad information about where the leaks were comming from.I mentioned to Danny Mills that as a construction company, Capstone Const., should always do their own testing to determine where the problem is so they can accurately repair the problem/s.Danny Mills said he would speak to Pat Cummings (president of Capstone Const) the next morning to try and come up with a more realistic bid since we already paid Capstone Const. $5800.00.I then called my home owner insurance company and asked them to please check in with Capstone Const. and see if they can help.This morning I get a kind of nasty email from Capstone Const. that basically said: and quot;We respectfully decline to perform further work for you. We believe in the strongest possible terms that we have, despite your allegations otherwise, done nothing wrong in either the work that we performed previously, nor in our quote to perform additional work. In fact, we have gone above and beyond making multiple service calls trying to help you to ascertain the source of the water leaking, and we have done so at no additional cost. The fact is, you have had roofing, siding, and windows that were all installed inappropriately, and for you to have disparaged us to Pemco was both unfair and unjustified. Please do not attempt to contact us, as we will not accept your call.......and quot;
My responce to their email is:I have 5 year written warrany so if you have to come out to my home once a week then you probably should.No, your not going to charge me additional fees for comming out to my home... once again, I have a 5 year warranty to fix my leaks.If you (Capstone Const.) had done your own testing to determine where the leaks were and quot;actuallyand quot; comming from we wouldn't be having this situation happening.Yes, I called my insurance company to see if they could do anything to help, what homeowner wouldn't ?Disparaged: I did no such thing, I simply asked for them to call them and see what they (Capstone Const. and my insurance company) could come up with.
At this point, my wife and I are out $5800.00 that we in good faith payed to fix our leaks.Capstone Const. has washed their hands of this and seems to think they have done nothing wrong but replace our roof that definately did NOT need to be replaced. :-(I have already filed a compaint with the Better Business Bureau.

They are excellent. I've used them 3 times over the years and every time they have been very good. Every time it has been good service. They offer 24 hour emergency service. They definitely get 5 stars in my book. I would use them anytime. They did the work posty toasty and everybody was really nice. They did the work very reasonably. I would absolutely use them again.