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Acuity Construction and Design LLC

Founded 2015 • With Angi since November 2015

1.0

(1) Verified Reviews

Description

At Acuity Construction and Design LLC, we are without a doubt the best at what we do, and it always shows in our work. We take pride in our professionalism and absolute commitment to customer satisfaction. With over 25 years of experience in our trades, you can be confident that you are hiring the best company to provide you with all your design, build, and restoration needs. We look forward to earning your business!...

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Verified Reviews

A few reviews for this pro...
1.0

07/19/2018


Lucina J.

We hired Gary to remodel the bathroom and install a custom shower. After a year we noticed tile cracking and popping off the shower floor. (because of his professionalism w/another bathroom we did not contact him for this, both bathrooms were "completed" before any issues were apparent.) While trying to investigate the problem, I went behind the shower wall (the wall is open in the utility room.) and stuck my hand between the membrane and sheetrock, it was very wet. In order to prevent mildew we demolished the very bottom of the shower wall. This is what we found. Gary installed the membrane for the custom pan, incorrectly, he used the wrong product to create the pan, he installed a drain for a fiberglass pan, not a custom pan. The drain is not level. He installed the sheetrock to the floor of the pan, which is incorrect. So this is what was happening, the wrong drain didn't allow any extra water that didn't go down the drain to seep out. The water backed up in the pan and eventually was being soaked up the drywall. I have photos and I have tried to contact Gary w/ no response. I now have to file a lawsuit in superior court to attach his bond per WA state regulation. I asked for a bathroom and got a petri dish.

Description of Work
Basement Bathroom remodel

Category remodeling,garage builders,home remodeling

Service Provider Response

From the owner of Acuity Construction & Design: Acuity Construction performed this remodel work on your home over a year ago and we had no knowledge or control over what happened to our work after we turned the project back over to you. After we received your complaint, we reached out to you and offered to perform repair work at no cost. We were not obligated to make this offer and we do not agree our work was defective in any way. We simply wanted to make a former customer happy. To date, you have refused our offer and seek a substantial cash payment instead. We are a small, family owned company, and we simply cannot afford to pay for someone else to re-do work that has been in in a customer's home for over a year with no previous complaints.

    Services Offered

    General Contractor

    Services Not Offered

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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard
    Warranties
    No