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Founded 2015 • With Angi since November 2015
14810 W Coulee Hite Rd
Spokane, WA 99224
We hired Gary to remodel the bathroom and install a custom shower. After a year we noticed tile cracking and popping off the shower floor. (because of his professionalism w/another bathroom we did not contact him for this, both bathrooms were "completed" before any issues were apparent.) While trying to investigate the problem, I went behind the shower wall (the wall is open in the utility room.) and stuck my hand between the membrane and sheetrock, it was very wet. In order to prevent mildew we demolished the very bottom of the shower wall. This is what we found. Gary installed the membrane for the custom pan, incorrectly, he used the wrong product to create the pan, he installed a drain for a fiberglass pan, not a custom pan. The drain is not level. He installed the sheetrock to the floor of the pan, which is incorrect. So this is what was happening, the wrong drain didn't allow any extra water that didn't go down the drain to seep out. The water backed up in the pan and eventually was being soaked up the drywall. I have photos and I have tried to contact Gary w/ no response. I now have to file a lawsuit in superior court to attach his bond per WA state regulation. I asked for a bathroom and got a petri dish.
Description of Work
Basement Bathroom remodel
Category remodeling, garage builders, home remodeling
Service Provider ResponseFrom the owner of Acuity Construction & Design: Acuity Construction performed this remodel work on your home over a year ago and we had no knowledge or control over what happened to our work after we turned the project back over to you. After we received your complaint, we reached out to you and offered to perform repair work at no cost. We were not obligated to make this offer and we do not agree our work was defective in any way. We simply wanted to make a former customer happy. To date, you have refused our offer and seek a substantial cash payment instead. We are a small, family owned company, and we simply cannot afford to pay for someone else to re-do work that has been in in a customer's home for over a year with no previous complaints.
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Here at Honest Builds LLC, we sustain our business on quality and integrity. With over 6 years of experiences are experts in Flooring and Remodeling and are committed to quality from the beginning to the end of your project. We look forward to earning your business.
Remodleing company specializing in basic home needs. Sprinkler systems, basic electrical, dry wall, painting, plumbing, appliance repair and install, along with any other jobs your home may need! Schedule a free quote with us today!
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Acuity Construction and Design LLC is currently rated 1 overall out of 5.
Acuity Construction and Design LLC is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Acuity Construction and Design LLC accepts the following forms of payment: Check, Visa, MasterCard
No, Acuity Construction and Design LLC does not offer free project estimates.
No, Acuity Construction and Design LLC does not offer eco-friendly accreditations.
No, Acuity Construction and Design LLC does not offer warranties.
Acuity Construction and Design LLC offers the following services: General Contractor