Action Construction LLC

The quality of Action Construction is excellent. This is the second time I used this contractor because of that quality and attention to detail. The contract was set for a 6 week construction period, even though at the outset Terry said it shouldn't take more than 4 weeks. We were fine with a 6 week construction time, and knowing the quality, accepted that. They were almost a week late getting started due to not having the permits. The garage progressed quite well, however there seemed to be a disconnect in getting all of the concrete poured. Several days that would have been perfect for pouring, no one from Action showed up. Then we had rain for a week and had to wait for the last pour. Weather is not their fault, but the window of opportunity was missed more than once when weather was not a factor. We realize that they may have had more jobs going, but that was never communicated to us, nor were we told when they would - or would not - be there to work.
We did add some work to the job - painting the inside of the garage on completion and pouring the concrete to the street, which added 2 extra pours. We initially thought the driveway would go all the way to the street, but discovered that was not part of the plan. Terry assured us this additional work would take about 2 extra days. He didn't request any sort of change order for the extra work. Long story short, the garage and driveway was completed 3 days after the contract end date. The office was still not even half way completed. At one week past the contract end date, and after not showing up for three days, and no communication from them, we contacted Action Construction and told them to collect their tools as they were done working for us. We decided we could no longer live in the chaos of having things all over the place while waiting for them to show up and wondering when they would finish the job. I have no doubt that Terry would have finished had we let him. But the lack of communication and the failure to show up for at least 9 days during the contract period was simply more than we could live with. Action Construction rarely got to the job site before 9:30 a.m. and all but one inspection was handled by us because Action wasn't here to do it. We let the electricians in each time they were here because, again, Action wasn't here to let them in even though Action was responsible for the subcontractors.
Again, the quality of Action Construction is exceptional. And had we lived in a larger house where the mess and chaos were not so noticeable, it might have been different. But we communicated several times that it was really hard to deal with the constant mess and everything being boxed and stored. (Our home is less than 1,000 sq. ft. per level) There just never seemed to be a sense of urgency in completing the job and the communication was terrible. If time and space were not a factor, I would definitely use Action Construction again. But, because we asked them to leave, I suspect they would not work for us again.

Terry showed up promptly when we called for an estimate.  We liked his positive personality and sense of humor right away and felt his detailed and itemized estimate was very fair and reasonable.  His estimate was accurate and there were no surprises.......we paid the amount we were expecting.  I appreciate Terry being a perfectionist and felt like he was doing the quality of job he would do for himself or a close friend or family member.  I never felt like he was trying to rush our job or slap things together in a hurry so he could get on to his next job and customer.  His son and his nephew worked with him and it was a pleasure to meet them and see a work crew that didn't cuss, smoke or spit chewing tobacco.  Terry is very organized and keeps a neat and orderly work site.  He picked up all his construction debris on a daily basis and left the building site in pristine condition.  He took care of EVERYTHING from getting the building plans approved by an engineer, to obtaining the building permit and ordering all the needed materials in a timely manner.  He made the entire project very stress free for us from start to finish.  Terry was also very flexible.  When we decided to eliminate 4 inside posts and add metal sides instead he didn't miss a beat.  He obtained the added materials and installed the two sides for very close to the same price as the 4 posts.  We admire Terry's honesty, integrity and work ethic and look forward to having him come back in a few years to pour a concrete floor and install overhead garage doors.  He thinks ahead and designed this building so we could easily finish it as a garage in a few years.  The quality of his work is outstanding compared to other pole buildings we've looked at and we'd be happy to hire him again for any future building projects.  Update:  We forgot to mention that one of Terry's strengths is communication.  He sent us numerous emails to keep us informed about the status of obtaining the building permit and materials.  And when the job was done he gave us the extra lumber, colored metal screws and nails left over from the project.  Also, our building site was very unlevel and required 26 yards of fill dirt and 20 yards of gravel in addition to the retainer wall.  The cost of the extra fill dirt and gravel is included in the total actual cost of $15,826.87 including $1185.92 Washington sales tax.  We also greatly appreciated Terry giving us BOTH the Angie's List discount and a senior citizen discount.

Although the project had been scheduled for 6 months, the contractor took 5 weeks to complete. This was easily a project that could have been completed in less than two weeks. Most days, the contractor didn't show up and when he did, only spent a few hours, usually after 3 PM. His communication was extremely poor and in many cases inaccurate.  Although, he did respond to emails within a reasonable time. In my opinion, he gave my project very little importance.  He further aggravated the situation by parking a work trailer in front of my house and, on numerous occasions, only showed up long enough to get tools/equipment for other projects. The most significant failure was that the contractor didn't submit for a building permit until after the project was completed.  The contractor always left the job site tidy and relatively clean.  Had I not been very pleased with the final results, my overall rating would have been a "D".

Many problems.  Usually came alone as he had trouble finding people to work for him.  Took over twice estimate time to complete.  Several things had additional charges from bid because he "forgot to include them" or "took more time or effort than expected".  This does not include changes I made which I paid for without argument.  These extras of his amounted to several thousand dollars over bid, and I am not proud to say I did pay them.
His work quality was satisfactory for what I needed.
I should have stuck to the original bid for payment.  He became very unpleasant when discussing final payment.

The work was quoted professionally, with good communication regarding the details. Once I gave the go ahead to do the job, it was scheduled and was done in a short and timely manner.  Aaron did a good job of letting me know how to select the door size needed.  He replaced worn shingles and trim on the front of the garage and installed the door. We had the job completed within a few weeks from start of bid to finish, so were pretty happy with the whole experience.  Yes, we'd used them again, when we need some more work done!

The various contractors we contacted were less than interested in covering the entire deck span, with many of them only interested in covering the part of the deck that contacts the wall of the second story because it would make adding the roof easy for the contractor. Terry (Action Construction) wasn't phased. He laid out what it would take to build the deck roof and blend it into the current roof line. While we were also aware that the support structure of the deck would need to be replaced or beefed up and Terry also simple plans to rebuild the supports, create new cement footings and build a short retaining wall to aid in support.
We contracted Action to take on the job. They were timely and worked hard, generally starting early to account for the high afternoon heat during that time of year. The deck posed a few more problems than expected as the original hangers for the structural supports were off .25", but Terry didn't skip a beat and fixed the problems that the original builder of the deck caused. New footings, new supports, a well-built retaining wall and the deck support was done.
The trusses for the deck roof were made by a local truss company, but they proved to be problematic in that measurements were off and Action rebuilt the trusses by hand. After the trusses were in place (and merged with the existing roof line), things moved fast. It was sheeted and composite roofing put in place, I did the electrical for the lighting (to save some $$ over having to hire an electrician) and everything completed within 2 weeks (or so). Terry put a new aluminum railing in place and had to also replace some of the original Trex decking to account for holes from the original railings. Once painted, the new deck roof looked like it was part of the original house.
Terry and his brother Denny did an excellent job and it's some of the best money we've ever spent on our house. Should we ever need any work on the house done again, Action Construction will be on the top of the list.

Terry at Action did my framing of a house that we built and did an awesome job.  He was there when he said and had it all completed the build within 3 weeks.  I later had him come and install the cabinets and the trim work.  I highly recommend him for any job.

They did an amazing job.  The owner is very dedicated to the work he does.  To rebuild the roof, they had to manufacture trusses.  The manufactured trusses were made slightly incorrect and so instead of just making do with the trusses the company made, Mr. Terry actually took them apart and rebuilt them correctly.  He went above and beyond what he needed to.  When we went looking, we found 6 contractors and he wasn’t the lowest, but he gave us the best service for our money.  I would definitely say that he did an excellent job.  He was very punctual.  You can't get much better than the service he provided.

Overall, it was a very good experience. We would definitely use Action again for any building project. We also had them complete a retaining wall after the remodel was done, as Terry (Action owner) pointed out to us that there were issues with the grading on the existing home. We had a pool of water in the back yard during rains. Terry fixed the grading problem, redirected the drainage and completed the retaining wall project in a very timely manner. In addition, he insured that there were no drainage problems with the addition. The work Action did was exceptional and makes up for the lack of speed, and at times appearance of inattentiveness. I have never seen such high quality work from a contractor. The finished product looked like it had always been a part of the house, not an addition. Despite the shorter work days, Action never appeared to cut corners. We have done a fair amount of remodeling ourselves and can recognize quality work. Action has it is spades. The attention to detail and quality of construction was excellent. They follow the codes, pulled permits and always had them displayed where we could be assured that the proper building codes were being followed. Terry involved us in all decisions and checked in with us regularly on any changes that needed to be made, such as window placement, heating issues, and electrical work.

I highly recommend Action for any construction work you need done.

Terry did an amazing job. He remodeled the exterior of one of my Taco Times in downtown Spokane. He drew up the plans and performed all the work. He was very helpful in the design and answered all our questions. It was a wonderful experience working with Action Construction.

Amazing!!!!! He was very understanding and helpful. He helped me make some difficult decisions and went above and beyond the job description.