A T & T WIRELESS

We went in on a Saturday. My husband and son bought new phones, I kept my iPhone. All were activated. We went home, the service did not work. We could not make calls, could not receive calls. We went back to the store, they had us try a booster. Went home. Still, we could not make calls and could not receive calls at home. Went back on Sunday. Returned the booster. Tried to keep the new phones and would look for another provider. They would not unlock the phone so we could go to another provider forcing us to RETURN the new phones, then CHARGED us a restocking fee for each phone. So, $90.00 for phones that would not work, they would not unlock and therefore we could not take them to another provider. Asked for a waiver of the restocking fee and we were told no. The return policy is printed on the BACK of your sales slip, but they did not verbally mention it because they assumed the phone service would work at our home. So VERY UNHAPPY. Verizon was SO MUCH easier to work with and the service works great at our home.