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Cascade Windows

Founded 1989 • With Angi since August 2011

Additional contact name - Randall Emerson, Paul Maylen, Garman Lutz. Additional fax - (866) 530-8937. Additiona email - ISR@cascadewindows.com. Additional DBA - Window Products Inc. Additional address - 10507 E. Montgomery Dr, Spokane Valley, WA 99206, 10255 SW Spokane Court Tualatin, OR 97062.

Amenities

Free Estimates
n/a
Warranties
yes
Senior Discount
n/a
Eco-Friendly Accreditations
No
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

2.8

(3) Verified Reviews

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Showing 1-3 of 3 reviews
Brian H.
1.0
04/15/2013
Verbally contacted Cascade Windows for a warranty issue regarding moisture between two window panes in our house (12 years old) that was pointed out during a home inspection since we are selling. I was told to use the warranty web site to submit the claim. I did so but did not hear back after several days so I decided to call again. They scheduled a technican over the phone to come take a look and do meaurements. He was good and arrived on-time and was quick. The next email I recevied was for payment of $92 for labor regarding the replacement before anything was going to happen. I emailed back regarding the charge and warranty and received an email from Cindy Martin explaining the warranty at the time our windows were installed was different than todays. My warranty does not cover labor but the current warranty does. I explained that this whole process was quite inconveient since I work out of town and I have had to rearranged my schedule and take vacation time for their technician and felt the 92$ should be not be charged (espcially since they now cover those charges). Also, the $92 should of been explained earlier in the process since I had talked to them twice and had the technician to our house and nothing had been mention regarding charges. Cascade did not offer apology for inconveiencing me nor any explaining as to why the $92 was not explained after two verbal comunication with them and a technician visting our house. I had asked Cindy Martin for Randy Emerson (CEO) email address twice and have been completley blown off on that request. She did mention that my information was passed to Mr. Emerson but he had been busy. In the end the technican did a good job and I was charged $92 for the 20 minutes it took him to replace it. Anyways, bottom line in my opinion is the warranty customer service is not part of Cascade Windows business practice and this will be the last time I deal with them. Hope it was worth the $92 to them.
Description of Work
Warranty replacement of failed windows.
Category
replacement windows
Jim H.
1.0
07/12/2012
We had windows in 2005 made by a company called LbL. Cascade purchased LbL in 2010. Recently a seal leak was located by another company I hired. The windows came with a lifetime warranty. Cascade came out agreed to look at it. They quoted me a price of over $300 advising me that they did not purchase the warranties from LbL. The customer service is awful. What they're doing may be legal but is not very ethical.
Description of Work
Cascade bought the company that made the windows I purchased in 2005. They will not honor my warranty with the original company.
Category
glass repair
Mitzi D.
5.0
08/29/2011
The guy did it for free since there was a guarantee. Their customer service stood out to me. The guy was really good and very helpful. We had issues with two windows. So, he changed all the sliders on every window that we had. They did go above and beyond. The guy was very knowledgeable too.
Description of Work
Cascade Window replaced the sliders on all our windows about a week ago. They were the ones who installed the windows in 2007.
Category
replacement windows
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Phone

Address

10507 E Montgomery Dr

Spokane Valley, WA 99206

Map showing Cascade WindowsView larger map

Service Categories

Windows
Glass and Mirrors
Doors
Window Treatments

Other Information

Services offered

Whole Sale only.

Services not offered

Installations

FAQ

Cascade Windows is currently rated 2.8 overall out of 5.

Cascade Windows is open:

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

No, Cascade Windows does not offer free project estimates.

No, Cascade Windows does not offer eco-friendly accreditations.

No, Cascade Windows does not offer a senior discount.

Yes, Cascade Windows offers warranties.

Cascade Windows offers the following services: Whole Sale only.

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