TRUE CUSTOM GLASS

didn't come back to fix problem install

$3100 steam shower install 7/18, Sorin seemed pro enough, but install had issues. Not aligned on ceiling which looks bad, partly b/c my pony wall was 1/4" off, but should have been pointed out BEFORE INSTALL w/ all the laser measurements he did, and could have been mitigated. Only found out after install. He took off $200 and I let it slide, unhappily. Wrote him check and he said he'd send me revised invoice for my records. Despite repeated requests, he's never sent it, 6 months later! Hinges are totally messed up w/ improper fitment, Sorin couldn't explain why, so I sent pic to manufacturer who said they were overtightened and would have to be replaced. (he must have known this) Said he would be back to replace hinges, NUMEROUS texts and calls later, he's stopped replying, it became comical how he was treating a less than satisfied customer w/ such disregard, I've been totally patient and polite and he has just quit responding. I've worked w/ numerous contractors, can't say he's the only one who's been less than satisfactory, but he's certainly up there. Will lodge a complaint w/ BBB and L&I, will make sure my coworker never recommends him to someone else again.

I answered this section above.  Sorry, it was so upsetting and remembering it brings back all that anxiety.  Since an exact date is required (month and day) and I have that information in the remodeling file, I can correct it later.