Specialty Pump & Well

"Hello Shannon, Thank you for the 5 stars and positive review. So glad that we could help with the pump repairs and installation. We appreciate your business and thank you for choosing Specialty Pump & Well."

"Mrs. [Member Name Removed], On 1/4/2018, we responded to your call about no water pressure to your home. Though the call was not on our calendar for the day, we arranged our schedule to accommodate your request and dispatched a technician to your property immediately. He arrived in less than 45 minutes from the time you called. Our technician diagnosed your well system and found that the well pressure switch needed to be replaced. We also recommended replacing a pressure relief valve. Before any work was started, our technician provided a written estimate for replacing both items. Your husband Glenn signed and approved it. Again, this procedure was done prior to any work being started. Sometime later, you called requesting a discount. We began to work with you to find a solution. Though the contract was signed, and prices were presented and agreed to, we continued to seek a solution with you in good faith. We offered 25% off the total bill to resolve the issue. You declined our discount and demanded a nearly 50% discount. Our standardized pricing gives our customers upfront quotes in advance. We use this standardized pricing system to eliminate any possibility of miscommunication after service is performed. Your husband Glenn signed and approved it prior to any work being started. It is always our intention to provide our customers with excellent service. We regret we have not been able to find a mutually acceptable solution. Specialty Pump and Well Oscar Gonzalez"

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"WE UNDERSTAND HIS FRUSTRATION, BUT THERE'S ALWAYS TWO SIDES TO EVERY STORY. HE CONTRACTED US TO ADDRESS ISSUES WITH HIS PUMP, WHICH WE REPLACED AS CONTRACTED. THE PUMP WAS REPLACED WITH THE SAME POWER PUMP HE HAD ORIGINALLY, WHICH IS NECESSARY TO PROVIDE ADEQUATE WATER AND PRESSURE FOR CURRENT AND FUTURE USE. AFTER HE HAD A NEW PUMP IN PLACE OPERATING WITHIN DESIGN SPECIFICATIONS, HE BECAME AWARE OF PROBLEMS WITH HIS WATERLINE. THESE PROBLEMS WERE ALREADY THERE, BUT WITH HIS PUMP PERFORMING AT A FRACTION OF THE SPECIFIED PERFORMANCE, THESE PROBLEMS WEREN'T EVIDENT UNTIL THE PUMP WAS REPLACED. I WAS NOT IN THE OFFICE AT THIS TIME, BUT FIND IT HARD TO BELIEVE SPECIALTY REFUSED TO DEAL WITH LINE AND PRESSURE PROBLEMS. WE MAY HAVE REFUSED TO DEAL WITH THOSE PROBLEMS FOR FREE, AS WE HAD NOTHING TO DO WITH ANY PERFORMANCE ISSUES ASSOCIATED WITH THE LINE. IF PERFORMANCE ISSUES HAD ARISEN WITH THE PUMP, WE WOULD HAVE BEEN MORE THAN HAPPY TO ADDRESS THOSE PROBLEMS. WE ALSO WOULD HAVE BEEN GLAD TO DEAL WITH THE PROBLEMS WITH HIS WATERLINE FOR AN ADDITIONAL FEE. YES WE DID ASK (NOT DEMAND) FOR A CREDIT CARD UP FRONT AS SECURITY, AS MOST SERVICE COMPANIES DO. LOOKING AT OUR PAPERWORK, THE JOB WAS SOLD JANUARY 4TH, WORK PERFORMED ON JAN 5TH AND THE VISA GIVEN TO US WAS RAN JANUARY 5TH. AS FOR BEING SNOTTY ABOUT FUTURE REPAIRS, I CAN'T ANSWER TO THAT AS I WASN'T IN THE OFFICE AT THAT TIME, BUT OUR COMPANY POLICY IS TO TREAT OUR CUSTOMERS AS WE WOULD LIKE TO BE TREATED. IF HE HAD A BAD EXPERIENCE WITH OUR BUSINESS OFFICE, I SINCERELY APOLOGIZE FOR THAT. THIS INDUSTRY IS FAIRLY SMALL AND CLOSE KNIT, AND I HAVE TALKED WITH THE SECOND COMPANY HE FEELS HE HAD TO CALL OUT. THE SECOND COMPANY CONFIRMS THE PROBLEMS WITH THE WATERLINE WEREN'T NEW, BUT CAME TO LIGHT BECAUSE THE NEW PUMP OPERATING WITHIN FACTORY SPECS MADE THEM EVIDENT."