
Pro-Long Roof Care & Gutters Inc
About us
Pro-Long Roof Care & Repair Inc is proud to be your source for roof care. Whether it is cleaning your roof or providing a repair, we can help. We provide roof cleaning, maintenance, roof repair, skylight replacement, gutter repair, and installation. Our crews do repairs on composite, cedar shake, and tile roofs. Our gentle air cleaning process preserves your manufacturers warranty and your roof while gently removing any and all fungus, debris & algae. Our treatment prevents the moss from growing back and is guaranteed for up to two years. Call today for your free quote.
Business highlights
Services we offer
Bird Blocker, Driveway, Gutter, Gutter Cleaning, Gutter Repair, Gutter Replacement & Installation, Pipe Boot Replacement. Deck, Roof Cleaning, Roof Repair, Roof Vent Replacement, Skylight & Chimney Flashing Repair, Skylight Replacement, Walkway Pressure Washing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
13% | ||
5% | ||
3% | ||
3% |
"We want to thank you for being a repeat customer and are glad you are happy with the cleaning we did this second time as well. We clean thousands of tile roofs and chipped tiles are normal as the roof ages. If tiles were replaced every time they get chipped you would soon run out of spare tiles and you would soon have mis-matching tiles on the roof. We would be happy to replace the tiles but highly recommend against it. This is the first we have heard of any fascia issues. Next time we would recommend letting us know before hiring someone else. We would have fixed it"
"We are sorry that you were not satisfied with the service we provided. It is correct that the tech was new and had some difficulties dealing with the details of the job. However, a tech does not become experienced until he works the difficult jobs and learns how to become better. We did send out another tech to complete the job and make sure that everything was completed to your satisfaction, which you assured us at that time it was. When we invoiced you for the completed job, you requested a total of $462.06 off your $924.12 bill. At that time we informed you that asking for 50% of your invoice to be removed was not something we felt was a reasonable request considering the minor issues that took place and how we corrected them as soon as possible at additional cost to the company that we accepted without question as it was our responsibility. You are also correct that we feel strongly that our staff should be paid fairly and not be punished for being new. The cussing was definitely not acceptable though and the tech was reprimanded for that behavior."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.