Butterfield Plumbing
About us
Providing Old Fashioned, Quality Service in the greater Seattle area
Business highlights
Emergency services offered
17 years of experience
Services we offer
Conventional Water Heaters, Drain cleaning, Emergency Service, Gas Piping, Heating & Boilers, Leaks, New Construction, Radiant Heating, Remodel, Repairs, Sewer Replacement, Sewer repairs, Tankless Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.632 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 6% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Vicki M.
Nov 2020
They came on time, showed up on time, and did their work quickly, and accurately.
Scott E.
Jun 2017
He was very pleasant. It took a while, but he got the job done. I liked what he did. We were very impressed with him. Everything seems just fine. They were here within 15 minutes of their scheduled time. I really didn't have any problems with anything with them.
Ginger G.
Oct 2015
Paul was very nice; professional, punctual, friendly and efficient. He explained the problems involved in this type of unit, got right to work and even showed me where my main water shut-off is located (something I'm sure I should know). He was great, and I would use Butterfield again. The only difficulty I had was in getting something booked - not entirely their fault, my schedule at work was an issue along with finding a time that would work for their busy schedule. Mary Kay at the office is always so nice, and I felt she did a terrific job getting everything set up for me.
Arun M.
Sep 2015
This may seem late for a review but I wanted to warn others before they used this company. We hired them to replumb a new house that we just purchased. The price was in the mid range but they seemed reputable and licensed and bonded so we went ahead. The guy that did the work appeared to be knowledgeable and efficient. They completed the job and I thought all went well. Well it turns out that they did not do some of the work to code. We only discovered this when we had some additional work done and another plumber pointed it out. I reached out to Herb Butterfield the company owner, he initially responded but then just stopped returning emails and calls. His actions were unhelpful and extremely unprofessional. What started out as a good experience turned out to be a bad one. My only resolution was to let others know so they would be aware of the type of company this was before hiring them.
Kenneth G.
Jul 2015
They were excellent!
Meghan N.
Jul 2015
unknown
John P.
Jun 2015
unknown
John R.
Apr 2015
unknown
Yao C.
Mar 2015
I've used them multiple times, and I've always had good experiences. They always schedule and respond quickly, the plumbers are friendly, and they do good work.
Lewis V.
Mar 2015
Butterfield did good work for us until our bathroom remodel. Then a lot of things went wrong:
- The front office was completely confused about the estimate / work. We had to go back and forth several times.
- The plumber arrived with no documentation and no updated info about the job. I had to explain the work, print an estimate and hand it to him.
- The plumber missed multiple appointments.
- I was then contacted by the owner (Herb) saying it would cost an extra $1,000 to finish the job I thought we had agreed to.
To make it worse the owner then says it's my fault for not understanding the plumbing lingo on the estimate. He wouldn't finish the work for the original estimate so we took our business elsewhere. It's ridiculous. Before the plumber started the work I said "hey please go over this estimate and make sure everything makes sense". I stood right next to him while he reviewed it and said "ya this looks good". As someone who isn't a plumber I don't know what more I could have done.
- The front office was completely confused about the estimate / work. We had to go back and forth several times.
- The plumber arrived with no documentation and no updated info about the job. I had to explain the work, print an estimate and hand it to him.
- The plumber missed multiple appointments.
- I was then contacted by the owner (Herb) saying it would cost an extra $1,000 to finish the job I thought we had agreed to.
To make it worse the owner then says it's my fault for not understanding the plumbing lingo on the estimate. He wouldn't finish the work for the original estimate so we took our business elsewhere. It's ridiculous. Before the plumber started the work I said "hey please go over this estimate and make sure everything makes sense". I stood right next to him while he reviewed it and said "ya this looks good". As someone who isn't a plumber I don't know what more I could have done.
Response from Butterfield Plumbing
"Due to the fact that our computer system was acting up the day we went to start the work, [member name removed] printed the estimate out for our plumber, unfortunately, it was an outdated, previous revision of the estimate and coincidentally, it was $1,000 less that the full price on the correct one. The plumber did not notice that the estimate was outdated and didn't include all the work [member name removed] was asking for (which WAS spelled out on the original estimate the customer had received and read). When the mistake was discovered, [member name removed] tried to insist that the plumber verbally told him that the estimate was complete and that he shouldn't have to pay for the additional work that was not on the estimate he had printed and signed, but he wanted it done for free. I tried to point out to [member name removed] that the one he signed didn't include all the work he was asking for. I did offer to honor the one he printed and signed, but it didn't include all the work he wanted. He continued to insist that he should get the extra work for free. I re-iterated that none of the prices had changed for the tasks we had listed on the estimate, and that we would honor all the pricing for the different tasks we listed on the original estimate, and agreed to finish the job. I'm not sure why [member name removed] said that we wouldn't finish the work, when he was the one that decided to hire a different plumber to finish the work... We always honor our written invoices. [member name removed] claims he didn't understand our plumbing "Lingo", but what little lingo there was, was also described using layman's terms. Sincerely, Herb Butterfield, Owner"
Beth M.
Dec 2014
unknown
Kim P.
Sep 2014
Came out on a weekend to patch badly leaking water service line. Standard and well communicated weekend fee charged.
Came back about a week later and installed new line. They sub-ed out the horizontal drilling and that went super-fast.
Everything went smoothly.
Biggest annoyance was how long it took Seattle Public Utilities to get off their duff and come-out and inspect the work before it could be covered back up.
Came back about a week later and installed new line. They sub-ed out the horizontal drilling and that went super-fast.
Everything went smoothly.
Biggest annoyance was how long it took Seattle Public Utilities to get off their duff and come-out and inspect the work before it could be covered back up.
Diane J.
Jun 2014
unknown
Response from Butterfield Plumbing
"(Member name removed), I'm sorry to hear that you didn't like the fact that we have a dispatch fee. We have been turning away work for quite some time now, and the dispatch fee is a method of regulating the amount of time we spend doing estimates that don't actually turn into work. We have a great reputation here on Angie's List and on other online review sites. Customers in the Seattle area know that our prices are about average and want to hire us based on our reputation for quality work. I apologize, but in order to keep our expenses down for the customers that actually hire us, we choose to charge a dispatch fee for those only wishing to have a bid done. If you choose to have the work done on the same visit, we waive the $59 fee and only charge for the work completed. Sincerely, Herb Butterfield"
Michael G.
Jun 2014
unknown
ELLEN L.
Apr 2014
I called Butterfield Plumbing in the morning when I discovered a plugged drain in my basement. They were able to come the same day and fixed the problem. The technician was clear about the costs before the work started. He was courteous and knowledgeable and courteous and did an excellent job. I will use this company's services again.
Kellie B.
Jan 2014
I plan on using Butterfield for all of my plumbing needs in the future. Called them out for some minor work and asked for a bid on the re-pipe. Got a detailed bid - Thomas and David did the re-pipe in less time than expected, and right on budget, which I very much appreciated. They arrived when they said they would, were kind to the two annoying-but-cute puppies I have (I did barricade them out of the way most of the time), and cleaned up any mess they made. I was impressed with the way Thomas pointed out things that I could do in the future to increase my efficiency and his receptiveness to my frequent questions. Thank you!
Kenyon C.
Nov 2013
terrific job on a very complicated installation. Water heater serves house and under floor heaters.
Chris S.
Aug 2013
Everything went perfectly. They got us on their books within a week. The workers were professional and easy to work with. It only took about 4 hours for the work, but they worked carefully. They measured perfectly so both vanities lined up with the plumbing. I would recommend them to anyone needing plumbing work.
Joel R.
Apr 2013
The guys arrived as scheduled and were very professional and nice to work with. Ethan explained what he was going to do, provided estimates of the repair cost and quickly got to work. The problem with the toilet was quickly diagnosed as a wax seal that needed to be replaced so the toilet was pulled and re-set.
An attempt was made initially to repair the air relief valve for the dishwasher to avoid the expense of completely replacing it (which I appreciate). Ultimately though, it did need to be replaced.
Overall both guys did a great job at quickly fixing the problems, provided explanations of their work and billed for the services at a reasonable amount.
An attempt was made initially to repair the air relief valve for the dishwasher to avoid the expense of completely replacing it (which I appreciate). Ultimately though, it did need to be replaced.
Overall both guys did a great job at quickly fixing the problems, provided explanations of their work and billed for the services at a reasonable amount.
Carol B.
Apr 2013
See comments above.
Kurt R.
Feb 2013
Great experience. Technician was professional, helpful and didn't try to make the problem more than it was. Really appreciated the quick service on a very busy day for them. Couldn't be happier.
Scott B.
Jan 2013
I was very impressed by Butterfield Plumbing from estimate to job completion. The company was very responsive in sending out Thomas to make a bid the same day as requested. I also greatly appreciated working only one person (Thomas) as the estimator, lead plumber, and overall project manager. That kind of continuity is great on a residential project like mine, where you put a lot of trust in the company working on your home. I had a lot of questions about how the project would proceed, what work exactly would be done, and what product would be used. Thomas was very patient with all my questions and even did a small demonstration of how the product (Uponor HePex) worked, and would be installed. In the end, the project was completed at the quoted price, a full day ahead of schedule. In addition, I did my own research on the products recommended by Butterfield, and was pleased to find good reviews elsewhere - I now trust Butterfield with both working on my home and in recommending products to be used.
I expect to replace my water heater in the coming years and plan on using Butterfield (Thomas if available) for that work.
I expect to replace my water heater in the coming years and plan on using Butterfield (Thomas if available) for that work.
Marisa M.
Jan 2013
During the recent freeze, I had an outside faucet break and water was spraying everywhere. Of course this happens on a Saturday. I called Butterfield's emergency line, explained this was an emergency as I had to shut down all water to my house. Butterfield explained that since it was the weekend there was a higher cost which I agreed to. David was at my house within an hour. I have an older home, and David was very open with the worst case scenario due top the old galvanized piping. Luckily David was able to fix the issue very quickly without taking any extreme measures. All pricing was up front. Overall I was pleased with the service.
Scott E.
Jul 2012
Jared was very professional. He scoped the job and gave an honest bid. He was up-front with the risks and limitations of what he could do. The work that was performed was top-knotch and there have been no issues since.
Julie B.
Jun 2012
Butterfield plumbers are professional, timely and polite. They also guarantee their work, which I appreciated.
Licensing
State Contractor License Requirements
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FAQ
Butterfield Plumbing is currently rated 4.6 overall out of 5.
Butterfield Plumbing accepts the following forms of payment: CreditCard
No, Butterfield Plumbing does not offer free project estimates.
No, Butterfield Plumbing does not offer eco-friendly accreditations.
No, Butterfield Plumbing does not offer a senior discount.
Yes, Butterfield Plumbing offers emergency services.
No, Butterfield Plumbing does not offer warranties.