Sears
About us
Additional DBA - Sears Brands LLC. Store no - 0002309.
Services we offer
Appliance sales.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 12% | ||
| 6% | ||
| 12% | ||
| 18% |
I called twice trying to get the problem resolved and was given the run around. After finally reaching a manager, I was told he was on it and someone would call me back. They never did. I have spent hours on the phone with rude and untrained customer service people. At one point I was given a customer care number to call and it was a phone s** line.
On December 21 I finally reached a supervisor who said someone would be out on Dec 23, a day I was out of town. After talking with him we set a new date. After waiting all day for Sears, when I called they said no appointment was scheduled and they would set up yet another date for service. When I said someone just needed to come and pick up the unit and give me a refund I was told there would be a charge. So far, i have an expensive washer dryer I haven't been able to use for more than a month; I've wasted hours of my life on the phone with terrible customer service people; I've paid to come home from vacation early to avoid taking a day off work to have my issue repaired (and not have it happen); and now I have to take a day off work.
BOTTOM LINE: After being a lifelong Sears customer, I will never use them again. Their washer dryer installation was dangerous and rather than move quickly to fix it them dinked around for more than a month.
They came to our house. The price was about $400. It was kind of a hassle, but it wasn’t their fault. Some parts were broken and that delayed everything. We then had to get the replacement. We don’t have any complaints about Sears. I don’t like their system of communicating with the customers. They give you a number that connects you to somebody in another part of the country or maybe not even in the country. It’s hard to even get in touch with the person that is coming out. There are a lot of layers between you and their workmen. That wasn’t great, but the work itself and the workers were terrific. They were real good. All in all it was okay. They were all nice and they didn’t break anything. They did a good job. I found the price to be fair, but I don’t have any way to gauge. The quality of their work was good. They said that they would be here between 8 and noon and they were here by 11:30. So, I thought they were on time, but they didn’t say that they would be there at 8. Their professionalism was excellent. They were very careful with everything. They did it right and the machine is working excellently. It is better than it did before it broke. It is quieter as well. The workmen were fine and good. I would use their services again. We also got a microwave last month when it went out and our interaction with them went really well. That was repurchased locally and we didn’t have to deal with any middlemen. We went to the store and picked it up. Then they arranged for the delivery, installation and that just went perfect.
I spent about $600 to $700. They had a list price. So, I talked to them about the list price. They said that it was apparently a standard practice and told me that they would find if there was a better price. Then they went through the internet and they searched for the prices on every store that was available that sold the same model number. They found the lowest price which happened to be at another store. They said that they could beat it and they did that by $5, the lowest available price in the area. I got free delivery and they picked up the old freezer. So, I am happy. They did beat the lowest price available to me. When it comes to their quality, it must be a good freezer since it’s still running. They delivered it when I wanted and within the hour they promised it would be delivered. I was impressed and I would use their services in the future too.
Licensing
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