Sears

The dishwasher was not cleaning our dishes anymore. We checked the filter and couldn't figure it out. So we called Sears. The dishwasher is about 2 years old. The first repair guy was sick and had to reschedule for another two weeks out. No idea why they couldn't get another person out but okay, whatever. When he did show up he was nice enough and seemed knowledgeable. Sears outsources it repair people so he wasn't a Sears employee. He checked out the washer and thought it was the motor. Okay, so he ordered a new motor for us and another 3 or 4 weeks later he comes back to install the new motor. At this point it was nearly months we were out a dishwasher and about $500. He leaves, we test the dishwasher, same issue. Dishes are not getting cleaned. I'm not even sure we needed a new motor. My wife called up Sears 5 different times on several different numbers and Sears just kept saying they installed the part and were done. $500 and the dishwasher still doesn't work. They charged us for repairs that didn't work and their customer service was terrible. I will not being using them ever again and I caution others to stay away as well.

Phone support was able to find missing part I needed, was very knowledgible and patient.

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They were supposed to take our old fridge away and it took them a week to finally get it taken away after 3 calls.

Prompt, professional and informative about possible future issues.  Pleased with the service provided.  Seemed like the preventive maintenance on additional machines was a good deal for just $44 each, but not sure.