SERVPRO

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Extremely well. This team of professionals was well coordinated, well led, and conscientious in every regard. As soon as they arrived they were on the move. Josh and Quinn were the experienced hands; Andrew was obviously in training for some aspects of this job. All were courteous, considerate, and focused on the task. Josh, in particular, was quite helpful. I had originally planned to use an ozone generator borrowed from a friend. The evening before the job was scheduled to start I learned that my friends's ozone generator had only a two hour timer on it, which would have meant that I would have been back and forth to the worksite every two hours for the ozonating process, roughly nine visits in 18 hours. When the ServPro team arrived onsite on the scheduled work day, I explained my problem to Josh, who had originally offered their generator, which had, if I recall correctly, a 12 hour timer on it. With some obvious dismay, Josh agreed to provide his ozone generator for use on my project. This required another ServPro employee to make a special trip to deliver the item. I was very pleased when, at the end of the job, when Josh agreed not to charge me for the use of the ozone generator. It made an enormous difference in mitigating the odor at this site.

When Servpro came out, they were able to accurately detect moisture in many different areas of my home.  He said he would be able to come back for free when the roofers were doing the work to try get some more accurate readings.  He sent me a very detailed report of his findings.