Van Hollebeke's Landscape & Maintenance
About us
Prompt and professional lawn care service for 30 years. We offer complete yard services weekly and bi-weekly. The services we offer are: lawn mowing, aerating and thatching, fertilizing, weeding and raking gardens, and pruning trees and shrubs.
Business highlights
Services we offer
Mowing, aerating, fertilizing, raking and cleaning up gardens., thatching, weeding
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
3% | ||
7% | ||
3% | ||
0% |
The first visit resulted in an ok mow, but the edges looked messy and not carefully done, and I had had a different quality of work provided in the 8 years previous (that person retired) and expected it would look the same -- edging is what makes a lawn look beautiful if done right. So I asked on the second try if he could make the edges crisper and more finished. Instead the work is wildly inconsistent--some areas with harsh cuts and other areas beveled and singed. Several edges of new sod are completely burned away to the ground, and probably 25-35% of the lawn is damaged at the edges and from too close mowing on new sod.
In addition, sculpture projects a foot or two from the lawn were tossed and broken. I now have a very unhappy tenant (the sculptor) who is looking for a new place to live as a result. This after I specifically asked the crew to be careful on my property and not to damage anything.
With Van Hollebeke scheduling was problematic and several times I was told that "I am just so darn busy." The crew was here for between 10 and 12 minutes. I have never written a negative review--even with other providers who haven't done a very good job, I just don't like to publicly diss someone. But I am looking at actual damage to my garden -- and my finances -- if my tenant leaves as a result of the carelessness here, so I am taking the time to write because that is the way Angie's list is supposed to work--feedback.
This company would be probably just fine for a large lawn that has no finessing needed,and no garden beds, fences or curves. I just wish I had been told up front that this wasn't a good fit for my kind of garden.
"In my 30 years of mowing lawns this is the only time I have had a customer lie about me. I never tossed any of the sculptures or furniture. That was the previous lawn person. The lawn was in a very small area with shrubs and decking on both sides making it difficult to edge and mow. I did tell her it would be difficult to edge and she said she understood. The edgers have safety guards on them but sometimes that's not enough. She never told me after the first mowing that she was unhappy with my work. She called me a week after I mowed it a second time and she mentioned some sculptures were broken. I reimbursed her for any damages to the sculptures and I did not charge her for the mowings. She seemed happy with that solution. I have always done my best to be fair to my customers. I want my customers to be happy. Chris Van Hollebeke"
We've had regular mowing every two weeks this summer. No complaints.
Both Chris and his workers are very conscientious. Their work has been careful and they don't hesitate to ask if they have questions. We are very happy with their work.
"Thank you for the positive feedback."
"It is very seldom that I get customer's who are unhappy with my work. This customer never communicated to me that she was not satisfied with my work. If she wanted more work done than I was doing I would have been more than happy to do it. Whenever a customer has a request I am more than willing to do it for them."
Nice company, highly responsive. Best recommendation I can give.
Licensing
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