Upscale Hardwood Floors, LLC

The overall experience with Upscale Hardwood Floors was pretty poor. The end product was not what I expected. Kevin’s crew used wood filler on my flooring and stained over it. It looked pretty terrible. Kevin tried to salvage it with stain pens, but that was really a short term fix. The spots where wood filler wasn’t used turned out beautifully, but the few bad spots really spoil the end product. Additionally, Kevin’s communication is lackluster. Various times I was told Kevin and/or his crew would show up, and then they wouldn’t. Two times I expected the crew in the morning (9am-ish), the first day I waited and reached out at 11am and was told his guys wanted the day off, the second time I waited until 2pm and reached out - I was told they got busy with another job. I wish he had been proactive in telling me, vs. having me reach out. Overall, Kevin ended up discounting my service due to the end product, and I appreciate him trying to salvage the bad work from his team. With that said, I would not recommend Upscale Hardwood Floors.

We hired Kevin and his crew to replace our existing laminate flooring and stairs with hardwood. Instead of going with prefinished hardwood flooring, we agreed with Kevin to put down unfinished wood and allow his crew to finish the flooring to our specifications. We were much happier with this option because Kevin has a very large variety of stains and we ended up with a floor color that we both really liked instead of whatever limited options there were at the various flooring stores. When it came to the actual work, Kevin and his crew were here everyday at 9:00am and worked until 5:00pm. Kevin was always very professional and kept us updated on times and what to expect for the day. They also cleaned up after every day and did all of the wood cutting outside to minimize the dust. Kevin told us that the floors and stairs should take about two weeks, and they finished them just under that. Our new floors are so much better looking than I was expecting and I cannot recommend Upscale Hardwood Floors LLC enough.

Kevin and his team did a wonderful job. We had vinyl plank flooring installed. Kevin was extremely professional and the finished product turned out amazing. We have already recommended Upscale Hardwood Floors to our friends.

Kevin and his team did an absolutely wonderful job. Work was done in an efficient and timely manner. Would highly recommend for anyone looking to get their floors done.

Upscale did an amazing job with my floors! I’ve had people come in the past that have tried to refinish my flooring but none of them compare to how Kevin and his crew did. Would definitely recommend to all my friends and family. Thank you again for making my beautiful cherry floors look brand new again.