sleepers in seattle

Bought a small space sleeper. Had it sent to MD. Which meant it had to go through the delivery company they use - Manna; who then passes it off to the local distributor, Translogistix who then contracts it out. Couch is very nice except that there's a nail or staple ready to come thru fabric on front of arm. I mentioned it to my salesperson and got back "glad you like it". The delivery people could barely lift the couch up the inside stairs and ended up immediately crashing it through my window next to the stairs. I mentioned that they went through the window but my husband said to at least let them get it upstairs. I confronted them about it and got a "who me" - and it was a VERY defensive tone. I took pictures; we wrote a note on the delivery slip, which I had them initial - they DO NOT let you keep a copy of the slip (warning bells!!!!) so I took a picture of that too. I sent pictures of the antique broken window and the initialed delivery slip to Sleepers and Translogistix. Since then the local delivery place has compensated us for the window. The best part - I paid EXTRA to have them deliver it upstairs. It's called their "white glove service"!