
Seattle Dog Guard
About us
Dog Guard is a 25 year old brand of electronic dog fencing that is manufactured in the United States. We offer a 30-day money back guarantee on all fully installed systems, and a lifetime warranty on the equipment. The Dog Guard brand of electronic dog fencing has a goal of 100% pet containment. We are committed to seeing you through the process of training your dog to stay in the yard. This is a small family owned business which endeavors to make every customers experience a positive and helpful experience, where the needs of the customer have been heard and addressed. Please let us earn the important business of protecting your dog.
Business highlights
Services we offer
Dog fence sales, and installation. Boundary training for your dog as it relates to dog fencing. Sale of replacement batteries for electronic dog fence receiver collars. Repair of broken wire for electronic dog fences., service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 7% |
"I do not have room here to provide a full response here, but I will try. The customer agreed to an installation plan with Alex on site and before he actually installed anything. He let her know there would be an additional cost for a watertight box, which is reflected in the quoted price, and the invoice. She then decided she wanted to move the transmitter to the outside of the unit weeks later. We scheduled to fix the issues, I told her I would try and be as reasonable about costs as I could. I said it would likely be our standard $200 service call plus $75 for the watertight box but I would try to cut it down. She cancelled that appointment day of. I emailed to check in about rescheduling, no response. A couple weeks went by without word, until she called Dog Guard manufacturing. I spoke with them, reached out to her, and within just a minute or two while trying to explain something, was told to "Go to h***" and hung up on. The customer then proceeded to spam me with text messages while I was working and told her I did not have the space at that moment to text back and forth, I later, knowing she was extremely upset and unhappy, offered to wave the service call fee of $200, and just have her pay the $75 for the exterior watertight box and put this all behind us. I was then met with more abusive language and have since taken space from the issue. I have had many occurrences over the years of customers wishing to change things, or similar, I have treated them as I have this customer and tried to make things reasonable for them, but also fair for us as a business as we have costs involved. I literally just did this with a customer that decided she wanted to move her wire from the agreed to point, she was happy to pay a reasonable sum, and I ended up only charging her half our normal service fee for the respect and care she treated us with and because the service call was relatively minor in scope of work. I have never had a problem like this with a customer. I hope anyone reading this takes my words to heart."
"Thank you for your kind words [member name removed]. I appreciate them!"
"Thank you for your kind words, I was glad to be able to help!"
Dean is very friendly, honest, knowledgable, hard working, and knows customer service. I will refer anyone looking for this system directly to him. Great job !
"Thank you. I appreciate the opportunity to have earned your business, and I'm glad you're dogs can safely roam in their yard now."
Licensing
State Contractor License Requirements
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