Roto-Rooter Plumbing & Water Cleanup

They did a great job, dave is awesome.

We have used them several times since moving to Washington last year and they are always courteous,prompt,knowledgeable ad professional and get the job done in an efficient manner without any mess or drama.They also work on weekends which is great in an emergency situation.

He cleaned the line, brought up little roots that had invaded the pipe. He then put back all the dirt he had excavated, smoothed the ground. He remedied the problem.

Roy Carter came out and tried to unclog a plugged toilet.  He could not unclog it, even after taking it off the base.  He let us get a new toilet and came back the next day to install the new toilet.   He is very honest and kind.

price to much

The technician was extremely knowledgeable and found the problem quickly. He advised on how to solve the problem in the most inexpensive way. Would call them again.

They did the job, I was surprised at the price, but they did a good job in a timely manner.

rep was professional, informative and on time. He took time to explain ways to reduce future drain problems.

They did really good. I like their product as well. I feel like it was superior to others on the market. I call them and order and they deliver. They did a really nice job. The local guy was very knowledgeable and came out fast. I would recommend them to others.

Worked the weekend, all employees were super nice and professional.  I think this was a bit high, but being a holiday weekend, etc, I didn't have the ability to call many for comparison bids.  Roto rooter came out and I knew they would be in business in the future if I had any problems.  1,000 square feet of my basement had raw sewage on it.

unknown

It worked out great. They were prompt and did not take long to come out. I was pleased with their work.

His referral was spot on

Very professional and prompt to arrive.
Didn't charge us anything for looking into the problem.
I will definately use them again.

When we called Roto-Rooter, we were connected to a dispatcher who scheduled an appointment with the technician who serviced our area at the time we would be home.  We felt that we hit pay dirt when Toan (prounounced TWAN) (#6849) arrived.  He not only showed up on time, he made himself available for the entire length of time that we need to get the entire job completed that night.  It was obvious that he was there to serve our needs, which were extensive.  He gave us several tips on how to prevent any future back-ups and how to keep the roots at bay. Toan has a great sense of humor which made the entire project enjoyable!!  He?s the person that we want to see show up the next time we have any plumbing problems. 

I forgot to mention that Toan works out of the Lynnwood, WA office.

Not available on Sunday, 3/31/2013.  On time for appointment, performed work as described.  Good experience.

Very fast service, fixed problem -- but price structure is bizarre
Service was very fast; said they could have someone out there within 2
hours, and would call me before they came.  They did on both counts.  But that was the only good part.
They won?t quote you a price over the phone.  Right there I was concerned,
but decided that since it was ?only? for a blocked downspout and wasn?t
critical (e.g. toilet overflowing), if I didn?t like the price, I would
send them away.
They came, I didn?t like the price.  $350 minimum for a basic clean, $520 to use a jet cleaner.  So I sent them away.
5 minutes later, doorbell rang.  By magic, the price was now $200.  Even
though it still seemed rather expensive, I went ahead with it.
They unclogged it in about 20 minutes.
And after all that, turned out all they needed was a wet/dry vac to remove
the dirt and pine needles that was blocking it!  Very expensive home
repair lesson!  On the plus side, when I noticed another downspout drain
blocked, I just got out my wet/dry vac, 20 minutes later all was fixed.   Cha-ching!

A couple of years ago when we were in a condominium, we actually wanted to rent it out, and we wanted to change some things in our toilet. They came and did like half of the work but he charged $300. That was way too much. And he was not even polite, so we were not happy. I would never use them again. I think he got offended when we mentioned our concern about the price and he started being very offensive. They came on time, but all I remember now is how much they charged and how impolite the guy was. The quality of the work was OK, I didn't have a problem with that.

Very efficient. My husband help dig up the pipe connection to the septic tank so theygave him a reduced price for his help.

The repair went well, though it took a bit long
Staff was professional
Part was rather pricy
Arrive later than quoted time line

Overnight the main toilet in my home had backed up and overflowed. At the same time, the toilet in the half bath couldn't be flushed, so we were at the mercy of a professional to help us address the problem. The first and only visit from a technician at RotoRoter was adequate, but did not resolve the problem. Technician was courteous and provided future advice (I.e., limit use of toilet paper, don't flush wipes) but seemed ill equipped to handle our rather typical residential problem. Since this was our first plumbing issue, I was unaware of there being an external access to the sewage line. The tech looked around outside and didn't find one, so he lugged in equipment that was contaminated with past debris and outdoor soil, etc., to perform the work inside my house. When we engaged a different company to complete the work, outdoor access was located. Had this been the case for the RotoRooter tech, he might have made more progress, but we also would not have needed to pay for most of the indoor work he performed! Also of note, the other company promptly advised us of specialty clean-up services so that we could address the interior water damage and make sure no one in the household became ill. I consider this a major oversight by RotoRooter. Before he departed, the technician took my check for $388.92. After the technician had called in to his company a request for an urgent visit to finish the job, we did not receive a call from Roto Rooter. At 10:30 the next morning, I phoned them. A rude dispatcher told me the best she could do was give me a time frame for a late afternoon visit, and there would be no way to ensure that my toilets would be back to running condition after that visit. My sense of dissatisfaction drove me to call PUGET SOUND PLUMBING for a second opinion. Within an hour of my call, two technicians arrived with all the equipment they might need and I was reassured, "We will stay here as long as we need to get your home back in order." And they did. What a difference!

During a telecommuting stay at home due to snow, water suddenly started to flow down the side of my house, from the roof area.  Quite alarmed, I called my old friends Rotorooter, who have provided amazing service and fair prices for me in the past.  Because of my very good experiences with this company, I trusted them.  They immediately sent a plumber, which was great.  In the course of checking what could be the problem outside, I tried to turn off the water under one of my bathroom double sinks.  The valve started leaking.  As a serviceman from Rotorooter had fixed the seal on the other sink a short time ago, and said it was such a simple fix that he did it for free, I thought this wouldn't be too hard to fix.
Mike Doll arrived.  He was very nice and had a pleasant personality.  We didn't know what the water pouring down the side of the house could be (it had finally stopped).  It turned out to be a clogged gutter, which I found out later.   I showed him the leaking valve, my problem with the leaking sink in a second bathroom, and described the leaky faucet (which I had read involved a simple repair).  Mike told me my sink was rusted out in the second bathroom.  Fair enough.  He said he couldn't repair the leaky valve, even though I described the way the last guy repaired it easily.  He said he couldn't fix the leaky faucet.  Mike told me all three sinks must be replaced, that the faucets should all be replaced, and that all the angle stops under the sinks should be replaced.  Ok, I trusted Rotorooter.  I asked if the disposal under the kitchen sink, which had been replaced by Rotorooter just about three years ago, could be fixed.  He said no, if it was jammed, they needed to be replaced after 2 or 3 years.  Ok, I trusted Rotorooter.  
He told me it would cost $1,500.00 to replace 6 angle stops and the disposal.  He gave me a quote of over $2,200 to install three sinks and three faucets, with parts.  At this point, with a sink leaking and water flowing, I agreed to the $1,500 part only, as I still trusted Rotorooter.  
 $1,562.00 later, he told me he refused to connect the water to two sinks, as he stated they needed to be replaced -  although only one was rusted.  After all that, I had one working sink.  After he left, I discovered angle stops cost $8.00 at Home Depot.  He charged $189.94.  He replaced a disposal and charged $180.00 for the part, refusing to even try to repair it.  The remainder of this visit was labor.  He was here a couple of hours, at most.  I later easily found that turning a part on the bottom of a disposal can un-jam it, according to several fix-it sites.
I admit I agreed to the estimate.  A repeat customer, I trusted this business.  However, $1,500 for one disposal and 6 angle stops in comparison to $2,220 to replace a refrigerator, microwave, stove and dishwasher from Home Depot started ringing a few bells in my head, and after research, I realized I had been badly taken advantage of.   I also found I can get three porcelain sinks and three faucets from Home Depot for $350.00 total, instead of the $750.00 quoted, with over $1,200 quoted to install them.  
We should be able to trust a business to be fair and not take advantage of people after building a customer relationship.  I believe Rotorooter should refund a portion of the $189.00 charged for $48.00 worth of angle stops.  The labor charge was outrageous, not to mention claiming, without even checking, that my disposal needed replacement.  I believe Rotorooter should check on over-charges in this matter.

Got a call from a tenent in our rental home that she had discovered standing waste water coming from under the home. I went over to the home and discovered that the drain for waste water was disconnected and had been for awhile.  Went to Angies List and deceided on Roto Rooter due to the reviews. Called, explained my problem and they gave me an arrivel time of 11/2 hrs. Rental home is in Tumwater. Customer service was excellent.  They sent someone from Puyallup, Joshua #69-1485. Arrived as promised. He was great! A sense of humor and also professional. He had to put up with 4 women! He gave me a great price, much lower than I expected. A big thanks to Joshua and Roto Rooter! Keep up the great customer service. I will definetly be calling the next time.
C Brown

It was the first time I had used them. He stuck with the price even though it was a little more difficult job than he anticipated. He was very friendly and on time.

this was the Lakewood, WA branch of Roto Rooter