Reed Painting Co

They were great. They need a little more attention to details. The workers were good. I would recommend them.

Reed Painting fell down on the job in a big way.
I was totally won over by Randy Reed's professionalism at the initial meeting and promptly signed on the dotted line to get going.  Surely a company led by a guy like this was going to do quality work.  My experience has been poor to say the least and I am still having to follow-up and manage them to get this completed.
1. Initial job was extremely poor. 
One coat of paint was slapped on the walls...I could see through it, lines were a mess, paint on tile, window sills, even my shoes in my closet.  Fixtures not put back up and one not removed / cleaned, baseboards skipped, excess paint left behind in garage.  There was 0 follow-up or final walk-through....until, I sent an email to complain.  At that time I was told it was totally normal to have to do touch-up....Wait, what?  Touch up?  There was no touch-up appointment scheduled or any follow-up from the company once they left the deplorable work behind on day 1.
2. Supervisor committed to walk the job.  Didn't happen.  Lead showed up and again called it touch-up.  The missed baseboards were blamed on the poor notes left from Randy.  When asked when they would be fixing it, he assumed that day was convenient and piled in to do the work.  It was not a convenient day for me but I was anxious to get this over with so conceded.  I was highly compressed for time (which I told the lead) and so our final walk-through was 30 seconds as I put my shoes on to run out the door.  I gave him the check and called it good enough.
As I laid in bed looking at my now blue light fixture, I just shook my head.  Amateurs.  I cleaned off my own boot, cleaned off the fixture...icing on the cake was the big paint drip STILL in my shower.  Nice.
3. Randy sends a follow-up email multiple weeks later as they were also contracted to restain my fence as the weather cleared.  Based on the supervisor no-show, the sloppy work and Randy taking so long to even check-in, I opted to have the fence staining work cancelled...Now, I am struggling to get my money back.  Their accounting is off and I have sent multiple emails directly to Randy with little movement.  His last commitment was "tomorrow" and that was 6 days ago.
Reed Painting is missing the basics across the board.  A professional painter may not be stellar at running the business but not stellar at painting?  That seems like a problem.

I recommended (gift I paid for)  this painting company to my daughter based on the Angie's list reviews. She  called, got a quote all in a timely manner. When they did the painting job in the bedroom and bathroom, they did not schedule a follow-up or indicate that it was anything but a complete job. The end result  was a sloppy paint job- paint splattered on a boot in her closet- paint drips on the tile in the shower, and inconsistent painting around the windows. She was very disappointed. They said a supervisor would come out and check Josh's work and that a follow up is always needed for "touch up" (then why no follow up on the schedule??). First of all I have hired painters for several jobs and never needed a second appointment after the job was scheduled for the time .  Randy Reed said Kris Reed would review the work and apologized for the lack of quality- Well Kris never showed up-note these are the people whose last name bears the name of the company- a painting company!  Josh the painter who did the first bad job of painting was sent back (??)with no owner/supervisor to review the first botched job of painting. - bottom line they offered a credit back for the job- but lets face it if you are a painting company and that is your primary focus painting should be done better than anyone else. I am writing this review because I gave her the name based on the reviews and I feel it is an opportunity for the company to improve their quality- if they know better they will  do better- so Reed painting- up the quality of the work the people you hire do with your name attached. My daughter has been in email contact with the company (Randy)  and has declined them doing the additional work scheduled

Follow up-( 4-15-14) The owner and President - Randy Reed has passed the buck- literally- claiming that he offered a refund but cannot seem to facilitate it getting done and has told my daughter that she has to get a hold of someone else- but never gave a name. The painting job was shoddy and very unprofessional- the owners never bothered to even look at the bad job to provide feedback or a pink slip to Josh the painter- after all its their name and reputation- the other painting jobs were cancelled- so they lost money and lost reputation- and still cannot figure out how to issue a refund or even make good on a job poorly done. Make sure you talk to at least 3-4 of their most recent clients before you consider hiring them.

The contractor came out to give us an estimate and walked through the job with us, being very thorough. His bid was clear and unambiguous and the work was done in a timely and professional manner. The two painters who did the job were careful to keep the house neat and clean up after themselves. I asked Tommy, the lead painter, to help me with a small project unrelated to painting. When I offered to pay him for his extra time, he said it wasn't necessary and he was happy to help. We would certainly hire them again for future paint jobs and highly recommend them.

unknown

They did an excellent job. We were very pleased with the work. They were very professional and clean. They were easy to work with and we were comfortable having them in our home.  We plan to use them again in the future.

unknown

They provided me with a very fair estimate for the painting of my bedroom. They really worked within my budget. The job was superior! They even provided the paint and I loved it. I still enjoy looking at the bedroom today. I was going to hire them for wrought iron painting as well, but I didn't hire them for that job right now as the cost was high and I couldn't afford it. I appreciated them being honest with their estimate. I know they would have done a great job with the work. I recommend their services to others.

The entry in my 100+ year old home was actually the second project I hired Reed for. The first was a year ago on behalf of a children's services non-profit which needed some repair and paint in the large lobby/entry/meeting area. Cost was a critical element, so initially we considered doing the work ourselves. I called Reed for an estimate and advice, and the estimator was very helpful in recommendations how we could save without effecting the quality of the job. Reed went the extra step in getting our low voc paints at cost and keeping the labor at an absolute minimum. They were great with scheduling, working around the children's schedules. The job was completed on time, well under budget and is just beautiful. 
For my home, we wanted to freshen up the entry before holiday visitors and parties, so I initially called Reed just to scrape the popcorn ceiling, skim, prime and paint. The estimate was a few hundred dollars and having 'done' a popcorn ceiling before I knew it would be money well spent; my neck, back and shoulders (and husband) would thank me. As long as they were coming, I got a quote for painting the walls (not the trim) as well. I wanted to save money, and have done enough minor repair and paint prep in my life, we agreed that as for the walls, Reed would not be prepping (sanding, spackling, etc).
Our house was built in 1908 and has had plenty of shoddy 'updates' in the last 40 or so. When I began preparing the walls, I opened a large can of worms. Some walls drywall with seems showing, other wall lathe and plaster. Areas where sand had been mixed with paint, areas where there were layers of skim over wallpaper over paint over......whatever. It was a nightmare. Reed came back to see this hodge-podge disaster. We discussed the best approach to 1) keep cost low AND 2) do the job properly. Regarding the lathe and plaster repair, Reed said they could do it, and save me some money, but said that is not their area of expertise and offered to help me find a plaster professional. Later, the Master Plasterer arrived and we worked as a team to get the job done. Reed was always communicative about any addition to the original estimate (as I continued to add to the scope of the job) and the project was completed to my full satisfaction on time and on budget. The gentlemen who worked in my home were clean, considerate, patient (kids and pets). Reed's help with unexpected problems as the holidays approached was much appreciated. So much so that I asked if they could hang my Christmas lights - in particular on our very, very high-pitched roof. They did a great job and a month later returned to remove the lights, leaving them wrapped neatly on my front porch.
I found Reed Painting management and labor to be professional, honest, informative

They were punctual, which was great. But from the start we sensed a tremendous urgency to get the job done in the one week that they estimated it would take. Whether it was due to that urgency or some other reason, the paint crew was sloppy and inattentive to detail from the start. For the first couple of days, we would just point out the things they had missed or forgotten. although that seems to be a normal part of the process, they still seemed to miss a lot, or have an unusually high number of quality problems. Worse though, is that the crew leader almost immediately pushed back on some of the problems we pointed out, or made excuses for them. Later in the week they broke a hanging folder on one of the walls (a small thing in terms of cost), but no one said a thing about it. They just left it sitting on the table. Then after they had prepped the ceiling, where the peeling had been, I notice at least a dozen places that were still peeling that they had missed. After pointing those out, they came back in and fixed them up. But since that was the biggest reason for having the painting done in the first place, it was pretty surprising that they missed those spots. I'm thankful I found them then; otherwise they would have painted right over the top of the peeling paint. Later, after they painted the ceiling, we found still more peeling spots that they had missed, and quite a few spots where the paint didn't fully cover the touched up areas. Throughout the project, whenever we found issues, we felt a reluctance on the part of the crew to fix them, and a sense of frustration with anything that would slow the project down. With regard to the vertical seam that we asked the crew to fix (at additional cost), after they fixed it and then painted over it, it looked terrible -- worse than before when the seam had been there. But it seemed strange that we had to call it out and ask them to fix it, rather than the crew just saying that it wasn't up to par and that they would fix it. In terms of sloppiness, one day we came home and found white speckling or paint splattered all over our shoes on our front porch (outside of the house)! We have no idea how it got there, and no one on the crew made any mention of it. Another day we came home and -- after they had finished painting a bathroom -- that the guys had used the sinks in there to clean up their equipment and had splattered speckling all over the walls in that room. Again, no one noticed it or did anything about it until we asked them to. We had the same problem after they went back and fixed up the last coat of paint on the living room ceiling -- the ceiling looked better, but there was white spackling all over the walls beneath the ceiling. And finally, we had bought some new light fixtures for the living room just prior to the paint job, and the guys did a terrible job painting around one of them, getting paint all over the base of the new fixture. In the end, we were so frustrated with the attitude of the crew leader and the shoddy work that we had to talk with the president of the company. To his credit, Randy's response was just what we expected. He wanted us to be happy with the job and he promised to address our concerns right away. The supervisor he sent to oversee the rest of the project (Kris, I think) was also really good and was clearly committed to getting the project right. Although we appreciate that, we think it's unreasonable for us as the customer to have to spend so much time ensuring that the project quality is right, and to have to escalate our problems up through the crew's management. Finally, the tape the guys had used had peeled off some of the veneer on the hardwood floor in our master bathroom and some of the finish on rock tiles in our entryway. The crew promised to investigate options and get back to us, but I had to make repeated calls to get them to tell me what the plan was for addressing that. In the end, they determined that there wasn't much they could do to fix it, and they offered us $100 off, I believe. But again, that's not something we should have had to keep pushing them to address.

Once you read the fine print the $200 cost didn't include any lights (That was my mistake, but then it got worse).  They charge ridiculous prices for lighting and try to upcharge you around every turn (ie extra $50 if the workers go over time, $50 to come out the next day to replace 3 lights that aren't working in the lights they supplied).  If this had gone well, I was going to use them for some painting work, but clearly will not trust them for that now.

The color selection went fine. Chris gave me the estate. My only issue was that they had to come back several times for mistakes they made. I don't think they prepped the baseboards and the borders of the doors very well because the paint was peeling because they didn't do a good job of sanding. Other than that they did a fine job. They did come back and fix those issues but I wasn't happy that I had to deal with it several times. I probably would not use them again.

Fantastic! Could't have asked for a better job from Start to Finish! You'll find none better!

They were great! Asked questions when they weren't sure about something and gave suggestions about other work.

In summary, this was a horrible experience. They caused significant damage to our house and we had to file an insurance claim to get it repaired. They took full responsibility for the damage but refused to repair it. Our insurance company is currently suing this company to recover the costs to repair the damage.

We hired Reed Painting because they had an "A" rating on Angie's List and because they had done work in our neighborhood which looked good. The estimating of the job was prompt and professional. Durning this process, I asked specific questions about the process and about how they protected surfaces that should not be painted. I was particularly concerned about our brand new roof, to which they told me they mask and tarp a full 5', well beyond what is required to prevent over-spray.

The job was one of the last of the year, it was started at the end of October and there were some struggles with the weather. I do not fault the crew because of this. 

 The real disaster started when the crew began spraying. They sprayed and back-brushed the body of the house first. When doing this, they over-sprayed paint on new stone landscaping, on the fence, pretty much everywhere. I raised concerns about the job and I was told that I needed to trust them, the knew what they were doing and they never leave a job that isn't completely painted and cleaned up.

I should have trusted my gut instinct and ended the job at this point, but I allowed them to continue.

The they proceeded to mask off the entire body of the house (this is the reverse order of how I have ever seen a house painted as well as reverse of what they told me they would do). In masking the house, they stapeled (with a stapel gun) the masking material to our brand new siding and into their brand new paint finish.

Toward the end of this entire masking process, I decided to check our roof. What I found was a horrible mess. In spraying the body of the house, they had over sprayed paint all over our brand new roof. I of course alerted the project manager to this. Again, I was told they would take care of it  and it could be resolved with a washing. I called to speak with the person who sold me the paint job and explained their extra steps to assure no over-spray. He and the project manager met with me and acted like I was being hyper-critical and needed to allow them to finish before I criticized their work. I was assured all along that the roof would be taken care of. I was told if they needed to replace roof tiles, they would do what needed to be done.

Another issue was they painted the windows in our new exterior doors with the primer that allows them to paint over the glass and then peel off the film with finished. This was fine, except they used a razor blade and gouged almost all of the 16 panes of class in the front door.

They proceeded with the paint job and moved on to the trim, which was a light tan color. 

Concerned about the roof, I promptly checked on it after the trim had been painted. To my continued horror , the roof had been further painted, this time even more sloppily. At this point I completely freaked out. Again, I was treated by Reed Painting as if I had unrealistic expectations and that I was being overly critical.

Reed Painting told me that they were going to clean the roof. I called the company that installed the roof to ask about a possible way to clean. Bottom line, there was not a way to clean it. There was however a word of warning not to use any chemicals on the roof as it would dissolve the asphalt. 

Then, on a Saturday morning, the crew arrived and went onto the roof with "graffiti stripper" to remove the paint. I made them stop and aslo called the project manager. At this point, Reed Painting decided I was too difficult of a customer and halted the job until I could meet with the owner to discuss how to proceed.

The owner met me at our house and looked at the painted roof. He accepted that his company had failed me and said he was fully responsible for the damage, but he would not replace the roof. Randy Reed, the owner, acted like I was being unreasonable in asking that sections of the roof with damage be replaced. In fact, he asked me to make the 3rd payment on my contract with them. I refused. 

Since I was unable to get Reed Painting to repair the damage to our roof, I had to file a claim with our insurance company. Insurance companies do not give people new roofs just for the heck of it, and our insurance company paid to replace our roof completely. The roofer who replaced the roof (for the second time) said he had never seen a roof treated so poorly by a painter.

The net result of the job with Reed Painting was an almost completed paint job on the house that I had to touch up myself. Scratched glass in new doors. An insurance claim for a brand new roof and a $3600 deductible I had to pay. A garage door so sloppily painted I had to spend $2000 to have a different paint company strip, prime and repaint it, and overspray on stone, landscaping and other surfaces I have either had to clean or replace. 

I had every reason to believe this company would do a good job for us, but I was wrong in almost every way. I would never hire Reed Painting again, nor would I suggest anyone else hire them.

See above

Very careful and precise.  Arranged quickly to fit our timing and worked late and on weekends. The team was very friendly and professional.