I called Ram Jack after having called two other engineers to assess what should be done about a sinking floor joist. Two others had offered to come over and write a written report, one for $900 without any repair. I left this undone for years because I just didn't have the funds to even figure out what needed to be done. I didn't want to try to lift this up on my own since I wasn't sure what the ramifications of doing it wrong might be. When I called RAM JACK, the owners wife answered the phone. She actually seemed very knowledgeable herself and I found out later she really is, having assisted her husband on many jobs. She advised that for the issue with my pier post sinking and the floor sagging, that if could be an easy fix and if possible, Ken, the owner, would just tell me how to do it. I really didn't believe this, but she was so nice, I decided to give them a try even though they're based in Eugene and I'm in Portland. Ken came out at the appointment time and even called to say he'd be 10 minutes late (which I don't count as late ), because he was giving a talk to a bunch of engineers in town and they asked too many questions. Again, I really liked that he is a mentor to others.Ken and I went under the house together, although he seemed surprised that I was willing to do that. Evidently not too many women go under the crawlspace, but it was very important to me that I understood what was needed. Ken gave me a bid, which to avoid hassle, I was willing to pay at $500, but he clearly told me that I could easily do this job for less than $50. He wrote out what materials to buy and where, showed me diagrams and drawings of what to do. He offered to get someone to help at a lower hourly rate if I tried to do it and ran into difficulty. For me, this was unbelievable at NO CHARGE. So, it has taken me a while to get my gumption up, but I have now completed this job. My floor is almost completely level, I made a decision not to make it perfect since to do so would have buckled the new flooring I studpidly laid prior to leveling the floor. But the floor is no longer uneven and feels solid underfoot. I cannot say how great it was to run into someone who does business in this way. It was like having your very knowledgeable boy-cousin over to help you out. Unbelievably nice guy, and not patronizing at all, which if you are a woman, you unfortunately run into alot. Ken is honest and professional, call him first.