Queen Anne Upholstery & Refinishing

Frustrated by the pricing: much higher than others and continual surprises (e.g., exorbitant charge for delivery; price per hour of onsite touch-up kept increasing; minimum charge for on site touch-up was not explained, etc). Quality of the repairs, especially the chest, was very good.

Excellent workmanship and customer service.

Good. Would use again

Excellent, they did an outstanding job on them and would highly recommend to others.

unknown

The refinished tops are gorgeous!  They had been black & the sales reprsentative helped me select a warm walnut stain for tops while I left legs black.  It came out just beautiful!
The couch is rather large & the sales representaitve was very clear about the number of rubs suggested for seating choices.  I was determined to have ticking and so picked a lesser number of rubs but ordered a second set of cushion covers to extend life of the new upholstery.  I think the recovered couch is beautiful!  It was expensive but I love the feel & shape of my couch & for me it is worth the cost.
The three pieces took about a month and were completed by the deadline.

Fantastic!  The piece was almost 200 years old and the marble top had been broken into multiple pieces during a move.  When I got it back the marble restoration was astonishing and the wood work was perfect!

Queen Anne Upholstery was very professional from start to finish. Karen met with us to review the requirements of each piece. She brought several fabric books and understood the look we wanted to achieve. The initial work involved 3 pieces of furniture - taking about 6 weeks to complete. Delivery time and arrival were communicated well so that we knew exactly when they were arriving. We were 100% satisfied so we had 2 additional pieces of furniture repaired and refinished. One piece was delivered that we felt needed a little more refinishing and they completed the work with no hesitation. We highly recommend this company.

The work was great and the set that I inherited from an aunt looks fantastic. It was expensive but a new set in good wood quality would have been a lot more.

Work was done well, as far as I can tell. My only reservation was the cost. They have a minimum charge, so even a small fix like mine is expensive.

I was very impressed with every aspect of the work. The crew that came to removed the doors did it quickly and installed plywood to secure the house in a way that didn't damage the frame. The doors were stripped very quickly and I was asked to come choose the stain color and give helpful advice. The doors were finished and replaced very quickly.
When I noticed that the lock had been installed upside down, a man was sent out the next morning to fix it.
The doors look great and the team at Ballard Refinishing were easy to work with.

Great service. Professional. Knew exactly what they were doing. Reasonable pricing.

unknown

I had a chair and ottoman that had belonged to my father. I didn't want to part with it although the leather was very worn and ripped and the chair was very loose and wiggly. Lanae was very helpful. She assisted with selecting the fabric and then communicating when it was discovered that a part to repair the chair needed to be researched to see if it was still available. Delivery was on time and courteous. The chair and ottoman look wonderful!

It was a process but it ended well

The transaction went quite well with a couple of minor hiccups. There was an error on the original invoice in respect to the sales tax calculation. It was later corrected without my intervention, and to be honest, the transaction was made more complex because I had previously purchased the Angie's List $99 coupon. Also, the work was not completed within the time promised. I feel that they made up for this shortcoming however, by delivering the finished cushion to my house.

The workers did a good job.

Jay Norton - If the work proceeded faster and easier than you projected, you should ONLY charged for the work that your crew completed. Ballard should have refunded $350.

They did a great job. I even took a cushion to them that they had fixed previously. They went ahead and fixed the buttons for no additional charge even though it was outside of the warranty period. They are bit pricey, but you pay for quality and they are a high quality company.

The craftmansship of the work was excellent. It was a bit costly and I asked for the Angies List discount and was told it couldn;t be applied. I would ue them again because of the quality...might be a bit more assertive about looking for discounts.

They did an excellent job refinishing an old table carved by my Mom over 100 years ago. Expensive but exceptional quality.

unknown

They did an excellent job working on my chairs. I did not have to pay a ton and they were very reasonable. They got the job completed in a quick manner. I would use them again and I highly recommend them to anyone.

Excellent work on the refinishing.. Work was done in a timely manner. Somewhat long time waiting for assistance when I brought the piece in ro the shop. It might be advisable to insist on a time specific appt time with the appraiser. The piece was nicely wrapped in protective packaging when I picked it up but was able to inspect it prior to taking it home.Senior discount of 5% applied but the price was still steep.I did not get other bids but, in the end, I am happy with the quality of the work.

It was a good experience. They came and picked up the door and brought it back to us.

I have already written a previous review for Angie's List. We had one sofa and one arm chair reupholstered. They complied with all my requests for materials (organic fabric, no toxic chemicals or finishes, latex foam) and the finished products were very attractive. It was expensive. I have wanted to publish a followup review because, after our previous review, they called us at home and attempted to coerce me into changing the wording in our review. I was not at home; they spoke to my husband. Their issue was my emphasis on the expense. I believe they found one word objectionable. I will not change my review. I gave them credit for excellent work and materials but my husband and I found their phone call offensive and unnecessary.
In regard to expense, around the same time, I took two antique armless wooden chairs in for an estimate for repairing the legs (re-gluing and repairing one cross bar that had split). They would not refinish (strip) the chairs but would "clean them up a little." The quote was $1,200. My friend was with me and we both thought the quote was extremely high. After two employees consulted in private, they offered a 5% discount which was not acceptable. They may be appropriate for those for whom money is no object but not for a retired person on pension. I believe the cost was over $7,000 (it's been several years and I haven't looked at the receipt recently) for one sofa and one chair. The work was beautiful.
I would like to add that an off-gassing smell lingered in the house for over a week after the delivery. I had requested no toxic chemicals, including fire-retardant, which they agreed to. The odor eventually went away and they said it was probably just the materials used.
Service date is approximate; I would have to check the receipt.