PUGET SOUND SOLAR

All my interactions with them were excellent, the installer was great and answered all my questions, and the installation looks very neat and professional. I got exactly what I wanted, with no surprises.

They were prompt, clear in their explanations, and delivered as promised. Good follow through when we had questions about monitoring our solar output. We liked them so much we used their services again when we installed panels on our new house.

This was a complicated purchase and Will and team did a fantastic job giving us everything we needed to know. He was extremely knowledgable about the ever changing incentives as well as helped us coordinate seamlessly with Puget Sound Energy, even as we did it as they were going through changes in their metering. As this array sits on our roof easily visible from the street, the aesthetic was important as well and they helped with this too. 2 years out we remain so happy we added solar. Thank you! I would definitely recommend Will and his team at Puget Sound Solar.

Puget Sound Solar installed our 11 solar panels in 2017 and I highly recommend them based on our experience. Every stage of the project and communications went very well - designs and site visits for placement of panels and wiring, estimates, contract and timely installation and coordination with city to get us all setup. Their estimate of power generation this past year is right on the nose ( they provide a conservative estimate so we made more electricity this first year). Julie Wilcox and her team are very knowledgeable, helpful and super resourceful. She and her coworkers have years of experience with the different products and provided pros and cons to help informed decisions on the choices available. We worked with three other companies in the early stages and PSS was by far the most efficient, economical and provided the best service. I found PSS to be very responsible and responsive to questions and they came and fixed a problem with a specific panel after installation. The installation staff were also experienced and professional and don't miss the fun of installation on your roof.

Let me be clear, we wanted a solar array installed and Puget Sound Solar installed a fantastic solar array that looks incredible. They communicated clearly about costs, even as the parameters changed. Not only did we get a solar array, but we also had new power lines routed to the garage, and a new sub panel installed in the garage and a Clipper Creek charger for our EV. Each of these additions were accounted for with change orders that were very easy to keep track of and approve. We are now happily producing a lot of power, are very happy with the quality of work, and everything is working flawlessly. The grade on professionalism comes from a bit of an issue around scheduling the installation. Though we had been told close to the install date that our install would be pushed out, perhaps as far as 5 months, they managed to somehow install mid May anyway and meet their commitment to our understanding at the time we signed the contract. So they made it right for us, in the end. But this was a bit of a rough patch in an otherwise exceptional process. Once install started, the job was completed promptly and everyone involved was fantastic. The project lead came out to walk us through the installation and access of our internet-based monitoring unit, and we've been generating power since PSE swapped out our electric meter for a net meter late June. We highly recommend Puget Sound Solar.

The Sales Process I worked with 3 candidate companies trying to find someone who could both help to educate me on the best installation for my site and provide me with the best value. You were willing to go the extra mile in answering all of my concerns and provided a fair price for the work. As a result, our family’s dream of creating our own energy from the sun has finally been achieved. The installation Process Your site manager Jake Hanson did a great job setting up the installation and preparing the way for success. The installation team were extremely courteous and efficient throughout the process. I loved the way that the whole installation team worked together and helped each other. They worked long hours to stay on schedule. They were willing to answer questions about the process as they went along. They completed the job on schedule. They cleaned up after themselves. Your process for working with the City of Bellevue and PSE was fast and flawless. The final permit approval came quickly and meter installation soon followed. Within 2 days our system was hooked up to the grid. The Results Throughout months from July until now our solar system has worked flawlessly. It’s been producing as specified and it’s great to see the positive metered hours showing up on our PSE bill. There is great satisfaction in seeing that we not only consume power at our home, we also contribute to the electricity available to all to use.

Considering all the complexities it went well. I had done some of my own wiring in the garage which was done wrong, so when they and the inspector ran into it the cost went up understandably. I was happy it was all done correctly at the lowest possible cost.

They were very friendly and worked quick. They spent a lot of time answering our questions and dealt with any complications up front. All dealings were transparent and we felt positive about the outcome. After a year they checked the system to see if there was any problems and found none. I would be happy to recommend PSS to anyone.

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The whole process was pretty great.  Scott the sales rep was very patient with my questions and provided all the info and payback calcs for different scenarios.  It took me several months to decide and he was responsive the whole way.  The install was also great.  Their workload was pretty high at the time, so scheduling was a bit of a challenge, but once they started, it went pretty quickly.  I got a really clean install, which is what I was really concerned about getting.  I like this company.  Now thinking about getting a electric vehicle charging station installed.  They do those as well.

We were initially referred to Puget Sound Solar by SEED, a Seattle non-profit working with our public utility Seattle City Light, in connection with our sign-up for a utility incentive program for residential solar installations. Puget Sound Solar is, without a doubt, the absolute BEST contractor we have ever worked with on any project for our home (an old home in which we have lived and been doing a range of projects over our 43-year ownership). We can't say enough positive about them. 
We are retirees, and we are homeowners who evaluate contractor bids VERY carefully, and always have many more questions than the average owner may have. In addition, because we were on a learning curve about the installation and operation of solar panels, as well as the many incentives currently available to owners like us, we had many more questions than usual. PSS employees, from the initial estimators, through the project manager, installers, electricians who did the hook-ups, were ALL excellent educators of us, the owners, explaining every step of the way about what was going to happen when. AND everything was done in a very expeditious manner -- when they said it would be done, and took no more time than they told us it would take, always patiently explaining everything and answering our questions along the way.  The follow-up appointments after the initial installation were on-time and all initiated and scheduled by them. And their technical knowledge about their product, about solar energy production, as well as about all of the practical aspects of installation and energy savings and metering, were first-rate.
AND, during the first year, when we had questions about our City Light utility bill, not consistent with what City Light had originally told us our bills would reflect, our PSS follow-up person spend several hours with us, and did the total follow-up for us (as well as their other customers) with his supervisor at PSS as well as with City Light, to figure out and explain (and correct) the way our billing was being done. We had discovered, and brought to PSS attention, some aspects of the utility billing which PSS did not know about -- and they totally picked up the ball and ran with it to "get to the bottom" of what City Light was doing with our bills (and other customers). ALL PSS employees were well educated, polite, patient, interested and curious about answering our questions, on-time, and superb representatives of this excellent company.  PUGET SOUND SOLAR IS DEFINITELY THE #1 GO-TO COMPANY IN WESTERN WASHINGTON FOR SOLAR INSTALLATIONS. You won't regret your decision to choose this excellent contractor for your home solar energy installation.

The entire process, biding, scheduling , installation  cleanup  was handled efficiently, smoothly,courtesly and professionaly.

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The process was rather lengthy, but in the end I got my solar panel and I'm happy.
I contacted PSS in July and within a week I was able to get some basic info from Michael Rehder and we scheduled a site visit. Michael was awesome to work with. We spent about 90 min and he taught me a lot about solar, explaining the bid and giving me my options. I didn't feel like he was pushing any one option vs another and there were some big tradeoffs.
1) Number of panels to instal (I had a choice)
2) Manufacturer of pannels / efficiency of panels
3) rebate incentives
All these variables impacted cost, and payoff timeframe. It was all graphed out and explained clearly.
In the end I went with the less efficient Washington Panels (285W vs 345W) as the incentives were much greater and this meant a payback timeframe of 6 years (to break even) vs 11-13 years.
However, right as I was getting panels installed, Seattle City Light announced they were going to restrict the incentive by 30% next year as a result of too many people getting solar and the funding being exhausted. Still, even with this I will come out ahead of the out of state panels.
Once we locked on my options, I signed the contract and handed over a deposit and got on the schedule 6 weeks later.
6 weeks turned more into 10 weeks as my date moved out. Of all the issues I had my only complaint was that communication about this was not clear. I didn't get a call and no one explained to me why my date moved out from Sep to October. Anyway, minor issue considering the cost and job that was going to be done.
A few weeks before my install date I met with Jacob Hanson. He inspected the site, and we talked bout options for conduit and such. We also went over final details and the start date, length of install and then what was needed to get permitted and turned on.
It turns out, as a result of the kind of meter I had (electronic, but old generation, does not spin backwards) once the system was installed and permitted I could not go forward till I got a new meter. This process was also a bit bumpy as the Seattle City Light screwed up my paperwork and was waiting for me to do something that I had already done. This took a few calls and Jacob stepped in and helped expedite things.
All in all, I'd say the following:
1. Communications 9/10.
2. Professionalism 10/10.
3. Installers 10/10.
There is a lot of paper work and I feel that PSS did a good job, but I had to double check things to make sure it was all correct. Once they included the wrong info on one packet. Corrected quickly. Once some of the paperwork was incorrect (they listed the wrong inverters). And once a page that I needed to sign was not highlighted and I missed signing it (but also wasn't being detail oriented at the time).
Anyway, the point is, getting Solar isn't a sit back and everything happens perfectly. You are dealing with a contractor, the state, the city and your house. Things happen. You need to be an active participant.
As part of the install we opted for the eGauge which gives us real time info on energy usage and consumption. It's incredible. You can see what is going on in your house. It costs and extra few hundred dollars but it's well worth it. I would go for this and think it's a must have. 
I'm very happy with the results. In the month of November, with the system running for 2 weeks we have generated 119 kWh and used 665 kWh. So solar cuts back energy usage by 18%. Not bad.
There is really no reason to not get solar at this point. With a 6 year payback and then another 20 years of life on the panels and roof the system will be generating cash for a long time.

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It was a wonderful experience.  Everyone I interacted with at Puget Sound Solar was smart, professional and made things very clear. It is a complicated process and it went totally smoothly.  All the paperwork that I needed to submit to the city was all filled out and I was told exactly what to do.  There were no surprises!  I cannot recommend them highly enough!  Best of all with the tax credits and rebates from City Light, my payback time is only about 6 years.  It is pretty wonderful to get summer electricity bills of $3!!

Excellent service.  Explained proposal in detail, both verbally & in writing.  Very good clean-up of work area.  Very responsive with follow-up questions.

The installation took a couple of days longer than expected due to some complexity with the stone coated steel roof. In addition, once the installation was completed the system did not function and it took several days before it was determined that the installers forgot to install a couple of wires from the inverter panels to the main panel. One of the installers also accidentally broke a railing cap, which was replaced with a pair of nicer ones at no cost to me after a  couple of weeks.
All in all it was a pretty good experience, from the no pressure sales process through the installation and cleanup. PSS includes remote monitoring of the performance of the system, and I have been notified on the occasions when my internet provider was experiencing connectivity problems. In addition to PSS remote monitoring, I can monitor it as well and see how the system is performing and how much power my house is consuming at any time. This is a feature not always available from other solar providers.

We had good results for the entire process.
First, Julie sold the system to us. She measured the solar insolation sky view for our car port, then came inside and explained all the pros and cons. Actually, there are few cons since the system should pay for itself in 5 years (due to incredible incentives from the federal  and state governments, and our PUD). She answered most questions, and was very good about emailing the rest of the answers after checking with her experts. We worked with Julie to reduce costs by doing some of the work ourselves (mainly dig the trench and doing annual cleaning ourselves), and slightly downsize the system to use smaller inverters, and omit the automated monitoring system (we'd monitor it manually). We also asked to have some provisions installed in case we put in a 220V line for a future electric vehicle. And our system was sized larger than we need (190% of annual usage) to be ready for that car. Julie had run several systems for us, starting with roughly half the size that was sufficient for annual use, and ending with the final system size. Since the payback was similar, we elected to get the larger system.
After we decided to buy the system, Leo came by to inspect our panel. We needed an upgrade from 100A to 200A. Our house was built in 1908 and didn't have room in the panel for any expansion (e.g., for EV line). All was included in Julie's quote. Leo discussed how that would look, where the equipment would go, and listened to my concerns about our historic house. Then the crew came and installed as we discussed. All went well. It happened a bit later than we hoped, but we understood they were tied up on other homes. It's been a very busy time for solar panel installations due to the incentive program and reduced costs.
Finally David came by to walk through the system for us. He showed us how to adjust the inverter displays to get all the numbers we need, and discussed how to clean, etc. 
In summary, we are very pleased with Puget Sound Solar. Our system is pumping a lot of kWh into the grid. It's quite amazing, actually, and fantastic to have free electricity for some years to come, and to do the "right thing".

Leo was our main contact.  He's just very friendly and courteous.  These guys really seem to love their jobs.  And on the days when I was home, I barely noticed they were there.  they sometimes had to work in really crappy weather (as much as it was deemed safe) but were remarkable sports about it.  I let them in to use the bathroom when they needed it and were very civil about removing their shoes before coming in.  We're so excited to have the panels.  they handled everything from rebate information, to permits, and the whole process felt very easy.

All staff -- sales, design, electrical, etc. -- were solidly professional, and although some work was delayed by a few days, they were always great at communicating. We purchased an all-WA system to take advantage of the incentives (higher payment per kwh generated).

We got bids from two companies: Puget Sound Solar (PSS) and Sunergy Systems. Both representatives were knowledgeable and offered good systems at similar prices. We learned useful things from both, which resulted in a better system. We decided to go with PSS because they had better follow-through (the Sunergy  rep did not provide some followup information that was promised, whereas the PSS  rep was responsive, which allowed us to quickly home in on the system we wanted) and their system came in slightly cheaper per Watt.
I was very impressed with PSS. They did a very neat and thorough job. They sent enough people and gave them enough time to really do the job right (which is quite rare for a bid job, in our experience). I did have to push a bit to get them to shift some panels into the positions in the plans (it was merely a few inches, just cosmetics), but they did it. The results are excellent. We would use PSS again without hesitation.

From the start, Puget Sound Solar took charge including submitting the necessary permits, documents and installation process. They provided references, project details and contacts throughout the project. They performed on site surveys, layout and location coordination. As parts arrived and weather permitted, the attachment gird was installed on the roof. They recognized my interest in the roof attachement (I have a torch down roof) and met with their roofer to get assurance of the process planned. Everything went well and the grid and solar panel was completed without a hitch. SImilar installation of the inverter electonic assemblies on the outside of our house. All of the solar system electronics were tested before PSE was notified - in the mean time the City of Bellevue performed their final inspection. We went over the installation, operation and software and I was provided addtional contact information. After PSE installed the new meter, the system is up and running. Overall a good selection, and job by Puget Sound Solar.