Progressive Tech

It went great! Progressive Tech initially diagnosed the problem, proposed solutions, and implemented my chosen fix. They then discovered that what had appeared to be a corruption of the operating system was actually an intermittent failure of the hard drive, they contacted me, got the okay to order and install a new drive and performed the work efficiently. Because I had provided backups on an external drive, they were then able to restore my computer to its original configuration. They did not charge me for the time spent dealing with the supposed OS corruption, only for the diagnosis, parts and installation of the new drive. I whole heartedly recommend them!

They were very helpful.

The company representative listened carefully to my explanation of the problems affecting use of my MacBook Air, explained in language I, as a technology neanderthal, could understand how they would perform the diagnosis, and they fixed the problems in less time and at a lower cost than I had expect.  I recommend Progressive Tech without reservation.  

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They did a good job very quickly at an expected price. The tech who fixed the computer left in place a setting that made it impossible for me to fully start the computer without returning to the store to have it reset. The company apologized but did not offer any recompense for my extra time and travel. That would have been the right thing to do and would have guaranteed my return as a customer.

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My home computer failed to boot one day. It was without warning, and I hadn't done a backup for over a month. Progressive Tech recovered my data quickly, and for about 1/3 the price one of the big chain stores quoted. They are professional and very good at communicating what can be done and what it will cost. I will use them again.

They were very professional and everything went fine. They could have repaired it but gave me an assessment on how old the computer was and gave me all the information I needed to proceed in the future. I will use them again in the future.

Great.

see above, I combined the two.

Overall, the price was good as they explained everything beforehand. The only issue we had was that they misplaced our old hard drive that we had originally requested to keep. They eventually found it, but we had to make a second trip to pick it up. We would definitely recommend them to others and will go back for any future computer needs.

I wasn’t all that happy with them. They kept adding on charges. They were very forthright on what those were, but it seemed like they were really expensive for what we got. So I ended up getting my computer back and I am working on it myself now. They had my computer for at least 10 days. I spent $89 for the quick service. They have three different levels of service. If you are willing to wait for two weeks, then it is $29 and if you want your computer back anytime soon, then it costs $89. I gave them $89 since I wanted my computer back. That service includes diagnosing that tells you what’s wrong with your computer and then there is an add-on charge for everything that you want to do in order to fix it. In my case, they had to work on an external hard drive to do a backup, but it turned out that my external hard drive wasn’t fine. They wanted to charge me $129 for just a backup and another $129 for my external drive. That’s when I told them not to fix it. I might use them in the future, but it totally depends on what it is for. They were willing to work with me on the price. They would have cut the price in half for me and they would have worked on both by basically charging for one. So they were willing to try and make it work.

At approximately 5:30pm on Monday, November 8, someone spilled a full 12 or more ounces of tea directly onto the keyboard of one of our ThinkPad laptops. An immediate call to Progressive Tech prompted the technician to advise us to make sure the laptop had been disconnected from the wall outlet, the battery removed, the hard drive removed, and any visible traces of liquid blotted dry. Meanwhile, they cautioned us, do not make any attempts to restart it as it should be brought into the shop immediately for disassembly, thorough drying, and evaluation. We could not get there by 7pm that evening (their closing time) but brought it in promptly at 10am (opening time) on the following morning, remembering to bring the AC Adapter as well. They started work on it immediately, kept us advised of their progress throughout the day, and by 6:30pm Tuesday, November 9, they returned the laptop to us fully tested and ready to be used again. According to the technician, liquid had indeed pooled inside the laptop, including the processor and cooling unit. The expert initial advice as well as the same day service minimized our down time and provided us with confidence that the entire inside of the laptop had been inspected, dried, cleaned, and prepared for safe continued usage.

All the technicians I worked with to fix my computer were knowledgeable and professional. I highly recommend Progressive Tech, and will seek their services again, if needed.

Upon boot, the message stated “SQLDUMPER library failed initialization … Please uninstall … re-run setup to correct this problem.” I spent a couple of hours at home attempting to find a comfortable solution. I tried internet searches and various reference books but they all rapidly became a trip into impossibly dense procedures related to re-installing software via the Microsoft.com site. Chris asked me if I had recently uninstalled any programs using a peripheral scanner. I had. He suggested that uninstalling that program may have left behind the VSS Writer program as an orphan. The error message disappeared. I did not in fact need to re-run setup.