PLATINUM PLUMBING CO

They were fast and did the job well. I just felt that they had ripped me off. I called the AG office and they told me that since the plumbing business doesn't have standard pricing, it would be difficult to reclaim any part of my money. What an expensive lesson!

Work was done well and quickly. The workers arrived promptly and did the work as contracted. This company was recommended by a contractor friend and the price quoted was supposedly at a discount, although further checking suggests it is probably a higher than average price. Their contract has a few too many "hold harmless" and "non-refundable" clauses. Be sure to read it carefully.

WE WERE UNHAPPY WITH THE OVERALL EXPERIENCE. WE WERE GIVEN A PHONE ESTIMATE OF AROUND $600, BUT ONCE THEY ARRIVED AT OUR HOUSE, THE PRICE JUMPED ENORMOUSLY. WE ONLY AGREED TO HAVE THEM DO THE WORK BECAUSE WE WERE SOON LEAVING FOR THE HOLIDAY WEEKEND. ALSO, BOTH TECHNICIANS ASKED TO USE OUR BATHROOM, AND LEFT IT RATHER MESSY, NEEDING TO BE CLEANED. THEY BROUGHT THEIR DOG AND LET IT ROAM AROUND WHILE THEY WORKED.

WE WERE PLEASED WITH THE WORK, AND THE FACT THEY WERE ABLE TO ESTIMATE THE WORK (WE RECEIVED A CORPORATE DISCOUNT THEY HAVE OFFERED TO LOCAL BUSINESS EMPLOYEES), AND BEGIN IMMEDIATELY ON THE REPAIR WORK WE NEEDED. THEY DISCUSSED OPTIONS (FIND AND FIX THE LEAK SOMEWHERE UNDER THE DRIVEWAY, OR BYPASS THE ENTIRE SECTION ALLEVIATING FUTURE RISK), DISCUSSED HOW LONG IT WOULD TAKE, AND WERE RIGHT ON WITH BOTH ESTIMATES.