
Olson Energy Service
About us
We are a family owned and operated company and still follow the motto my grandfather instilled in our family of employees: We are here to serve. My great-grandfather, Garnett Olson, founded Olson Fuel Company and began selling coal and firewood to homes and businesses in Seattle back in 1926. What started as a small heating delivery company slowly grew and in the early 1930’s expanded its services to include heating oil delivery as coal became a less popular choice for heating homes and businesses in the area. My grandfather Carl, one of Garnett’s sons, started working at Olson Fuel Company in 1945 after serving in the Army Air Force in World War II. Olson Fuel continued to grow and my father, Robert, joined in the family business in 1970 after he returned from serving in the Vietnam War. At this time, Olson Fuel moved its location from Northlake Avenue to Leary Way NW in Ballard. In 1985, my grandfather’s other son, Edd, joined the company and under the leadership of Robert grew Olson Fuel’s services to include natural gas heating and cooling equipment service and installation. Robert and Edd wanted the business name to reflect the full range of products and services they provided and as a result, Olson Fuel changed its name to Olson Energy Service in the early 1990’s. In 1996, I started following in my father’s footsteps and joined the family business as a Customer Experience Representative. Grandpa Carl was an integral part of Olson Energy until his passing in 2007. Both my uncle and father continued to lead the company until their retirements in 2010 and 2014 consecutively. Olson Energy Service has stood the test of time as one of the premier HVAC contractors in the Greater Seattle Area by winning numerous awards and affiliations. As a result of continuing my grandfather’s motto of “We are here to Serve”, Olson Energy is now in its 90th year of serving the community with professional, quality work that only comes with longevity.
Business highlights
Services we offer
Boilers, Ductless Heat Pumps & Fireplace Inserts. Air Duct & Dryer Vent Cleaning., Heating & Cooling Equipment - Water Heaters, Tankless Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
5% | ||
2% | ||
1% | ||
5% |
The installation techs (Dan and Larry) showed up at 8:00 am (right on time), did a great job installing the new furnace, and completed the work by early afternoon. They showed me how to program the new thermostat and answered all my questions about the new furnace. They were by far the nicest guys I have ever had do work at our house. When they were done packing up the old furnace and their tools, they came back into the house and made sure everything was clean and tidy. They brought their shop vac in and left the house cleaner then when they arrived.
The entire experience was far easier than I could have asked for. Everyone that I dealt with from Olsen Energy Service was professional but also treated me like an old friend. I highly recommend them for anyone looking for heating or A/C service.
"I am sorry that the customer was disappointed in the service call. She has a right to be angry and I am willing to take the $115 diagnostic fee off the call. It is our company practice to inform every customer that there is a diagnostic fee on every on demand service call. It is possible that we didn't inform her or it is possible she forgot but I will remove this from the call. According to our GPS Reports, our technician was there for over 1 hour and 45 minutes and the customer was only charged for 1 hour. I am sorry the customer was not pleased with the service and I will forward the reduced bill to her at once."
When PSE finally got my meter installed, finishing on a Friday (two months late) Olson was there the next Monday to do their work. It only took them two days to do a large amount of work and there wasn't a single hiccup. The installers were very friendly, did their thing while I was at work, left my house cleaner than they found it and took care of the inspection with the city and everything.
Everything looks and works great, I could not be happier with my experience or the results.
"I can appreciate the fact that this customer is upset. What he failed to mention is that this service took place in February, he is writing the review in June and the service call was written off by us in April and he was never charged a cent. I can understand him being upset at the time because we couldn't fix his problem but I'm unsure of why he thinks he is being charged because he never was."
Licensing
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