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Olson Energy Service

Electrical Baseboard or Wall Heater - Repair, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,

About us

We are a family owned and operated company and still follow the motto my grandfather instilled in our family of employees: We are here to serve. My great-grandfather, Garnett Olson, founded Olson Fuel Company and began selling coal and firewood to homes and businesses in Seattle back in 1926. What started as a small heating delivery company slowly grew and in the early 1930’s expanded its services to include heating oil delivery as coal became a less popular choice for heating homes and businesses in the area. My grandfather Carl, one of Garnett’s sons, started working at Olson Fuel Company in 1945 after serving in the Army Air Force in World War II. Olson Fuel continued to grow and my father, Robert, joined in the family business in 1970 after he returned from serving in the Vietnam War. At this time, Olson Fuel moved its location from Northlake Avenue to Leary Way NW in Ballard. In 1985, my grandfather’s other son, Edd, joined the company and under the leadership of Robert grew Olson Fuel’s services to include natural gas heating and cooling equipment service and installation. Robert and Edd wanted the business name to reflect the full range of products and services they provided and as a result, Olson Fuel changed its name to Olson Energy Service in the early 1990’s. In 1996, I started following in my father’s footsteps and joined the family business as a Customer Experience Representative. Grandpa Carl was an integral part of Olson Energy until his passing in 2007. Both my uncle and father continued to lead the company until their retirements in 2010 and 2014 consecutively. Olson Energy Service has stood the test of time as one of the premier HVAC contractors in the Greater Seattle Area by winning numerous awards and affiliations. As a result of continuing my grandfather’s motto of “We are here to Serve”, Olson Energy is now in its 90th year of serving the community with professional, quality work that only comes with longevity.

Business highlights

Emergency services offered
99 years of experience

Services we offer

Boilers, Ductless Heat Pumps & Fireplace Inserts. Air Duct & Dryer Vent Cleaning., Heating & Cooling Equipment - Water Heaters, Tankless Water Heaters

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.793 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
2%
2
1%
1
5%
Showing 1-25 of 93 reviews
Liz L.
Aug 2024
5.0
Yes, I recommend this pro
I'm so glad I went with Olson Energy when it came time to replace my oil burning furnace, with a heat pump system. They completed the work as agreed upon in the bid, in a professional and respectful manner.

Kenneth T.
Oct 2017
5.0
Yes, I recommend this pro
Good. It started out a little rough with them estimating that the replacement part wouldn't have been in until November, leaving us without heat for several weeks, but they ended up just replacing the whole furnace.

Nick S.
Sep 2017
5.0
Yes, I recommend this pro
$5,000
..

LEANNA H.
Mar 2017
5.0
Yes, I recommend this pro
$3,300
They came out the same day I called and gave me an estimate. I got a couple other estimates by the next day and theirs was the best--comparable price for the furnace and they did not try to slip in a bunch of unnecessary add-ons. Then they were able to install the furnace the day after I called them back. Due to wiring problems in my house they had to go with a more expensive wireless thermostat but gave me that at cost. Chris was very professional and answered questions clearly. I much appreciate that they got the job done fast and the new furnace works great.

Michael J.
Feb 2017
5.0
Yes, I recommend this pro
$650
I had a maintenance contract with them for years. I would only grade them an "B" because I don't really know about the cost. The only reason that I didn't use them last year was because they wouldn't maintain something, like my fireplace, that was installed by someone else. Which I can see. They wouldn't write up a maintenance agreement for it because they just didn't know, but that was fine.

Cindy F.
Feb 2017
5.0
Yes, I recommend this pro
They were very helpful and friendly.  The technician who came out was really knowledgeable inwhat he was doing.

Janice D.
Feb 2017
5.0
Yes, I recommend this pro
$3,000
It went very well. The technician was professional and efficient. He provided great service.

Marie F.
Jan 2017
5.0
Yes, I recommend this pro
$300
We have been entirely happy with them through the entire process. The are responsiveness, and they remember us, courtesy.

Jim C.
Jan 2017
5.0
Yes, I recommend this pro
$5,500
Very well. New furnace delivered and installed three days after Christmas. Crew actually showed up early and had the new furnace installed and running by lunchtime.

Deborah K.
Jan 2017
5.0
Yes, I recommend this pro
$150
They're amazing. I've been a long-time customer, and they bumped me right to the top when I called, since my furnace wasn't working. Everyone should use them!

Robert A.
Oct 2016
5.0
Yes, I recommend this pro
$4,000
It went great!   Larry and Dan showed  up on time exactly and were personable and friendly and got the job done well.  They cleaned up after themselves and were altogether nice, reliable and curteous.  I would use them again in a heartbeat.


Ken W.
Oct 2016
5.0
Yes, I recommend this pro
$4,637
The technicians highly skilled.  They were on time, efficient and did very good work.

Homeowner
Oct 2016
5.0
Yes, I recommend this pro
$5,000
The Olson employees were very professional. They put down drop cloths and kept me appraised of their progress. They finished the job ahead of schedule. Over all very happy with their work.

Patricia S.
Oct 2016
5.0
Yes, I recommend this pro
$5,000
They were very professional. They used drop cloths and they kept me informed of progress. In fact they finished ahead of schedule. I'm pleased with their work.

Steve K.
Oct 2016
5.0
Yes, I recommend this pro
$4,270
Our 28 year old Payne Plus 90 gas furnace was making some strange noises, so I needed to get a service tech out to determine the issue. I remembered that we had our A/C unit installed about 10 years ago by Olsen Energy Service, so I gave them a call.The tech (Chris) showed up on time and was a very friendly guy. He showed me several things that were wrong with our old furnace and said it could be fixed for about $900 worth of parts plus labor. We discussed that it wouldn't make much sense to spend that much on a 28 year old unit when something else could go wrong next month. So I agreed that a new furnace would be the best option and his sales manager would call me ASAP. I received a call within 30 minutes of the tech leaving our house and we discussed the options for a new furnace. I decided on a Carrier unit rated at 96% efficiency. The installation was set up for 3 working days later.
The installation techs (Dan and Larry) showed up at 8:00 am (right on time), did a great job installing the new furnace, and completed the work by early afternoon. They showed me how to program the new thermostat and answered all my questions about the new furnace. They were by far the nicest guys I have ever had do work at  our house.  When they were done packing up the old furnace and their tools, they came back into the house and made sure everything was clean and tidy. They brought their shop vac in and left the house cleaner then when they arrived.
The entire experience was far easier than I could have asked for. Everyone that I dealt with from Olsen Energy Service was professional but also treated me like an old friend. I highly recommend them for anyone looking for heating or A/C service.

Dave W.
Sep 2016
5.0
Yes, I recommend this pro
I have a contract with them, so there is no cost. They called me to set up the annual appointment.

Frances M.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Jeff H.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Paul F.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Beck H.
Mar 2015
5.0
Yes, I recommend this pro
$4,000
I've had Olson at my house many times, and the visits have almost always gone really well. I did have an emergency visit for a CO alarm going off, and then had to have them come back again to help resolve the issue, but they were very gracious and waived the cost of the second visit. Installation of the new heating unit went great, and they were very helpful when it came to providing info about what type of unit to get (pros, cons) and what is different about the newer units than the ones as old as mine was. They also came back to make a few adjustments after the new unit was installed. They provide a good service, and I'll continue to use them going forward.

Craig H.
Nov 2014
1.0
$370
VERY disappointed with Olson Energy this time around! We had them replace the furnace in our rental property a little over a year ago for approximately $3,800. Recently the furnace stopped responding to thermostat changes. We would adjust the heat setting up or down and get no response from the furnace. We called Olson, asked to have a technician come take a look, and scheduled an appointment for 3 days later. After arriving, the service technician took over an hour to determine that the wire connecting the thermostat to the furnace was bad. At that point, we still had an inoperable furnace. I had to ask that he at least reconnect the thermostat temporarily at the furnace (avoiding the broken wire) so that we could keep the heat on. He then informed us that we would be charged both the and quot;diagnosticand quot; fee of $115 PLUS an hourly rate. Together this amounted to $370 to really only diagnose a broken wire. They claim that their fee/rate structure was communicated to us over the phone when we scheduled the appointment. We don't feel that it was, as this was completely unexpected and unreasonable for an hours worth of work. We disputed the amount and were immediately threatened with collection. Suffice it to say, we will definitely NOT be doing business with Olson Energy again.
Response from Olson Energy Service
"I am sorry that the customer was disappointed in the service call. She has a right to be angry and I am willing to take the $115 diagnostic fee off the call. It is our company practice to inform every customer that there is a diagnostic fee on every on demand service call. It is possible that we didn't inform her or it is possible she forgot but I will remove this from the call. According to our GPS Reports, our technician was there for over 1 hour and 45 minutes and the customer was only charged for 1 hour. I am sorry the customer was not pleased with the service and I will forward the reduced bill to her at once."

Carl G.
Oct 2014
5.0
Yes, I recommend this pro
$7,000
I worked with Gil, and he was great. Very responsive, always available by phone and accommodating of my schedule. I had two other companies come out and give estimates and neither were as thorough, gave me as many options, or explained things to me as well as Gil did. Both other companies made estimates assuming heating setups that they would have realized were impossible if they had checked the exterior of my house, which Gil did. Olson's price was slightly less than the other guys and included a few more perks, but what really sold me was my experience with them.
When PSE finally got my meter installed, finishing on a Friday (two months late) Olson was there the next Monday to do their work. It only took them two days to do a large amount of work and there wasn't a single hiccup. The installers were very friendly, did their thing while I was at work, left my house cleaner than they found it and took care of the inspection with the city and everything.
Everything looks and works great, I could not be happier with my experience or the results.

Sunitha M.
Jun 2014
5.0
Yes, I recommend this pro
$400
It was a good job. They cleaned the place and they make sure that they don't have problem with the place they have used. I was happy because they were on time, they finished the work and they said they would be here by a couple of hours. The price was reasonable but I have nothing to compare it to.

Aviral G.
Jun 2014
1.0
$115
BAD! They accepted the service based off my explanation of the issue and the equipment i had. But the technician had not seen the equipment and started off with saying i don't know what to do. He was over for 1hr + tinkering and trying to mess with the heater while on the phone with one of his and quot;helpand quot; buddy. Another technician also showed up and even he knew nothing. Horrible experience. After all of this they billed me for the service when they were totally incompetent and did not fix anything.
Response from Olson Energy Service
"I can appreciate the fact that this customer is upset. What he failed to mention is that this service took place in February, he is writing the review in June and the service call was written off by us in April and he was never charged a cent. I can understand him being upset at the time because we couldn't fix his problem but I'm unsure of why he thinks he is being charged because he never was."

Carol N.
Mar 2014
5.0
Yes, I recommend this pro
$279
Good communication with office and very pleasant serviceman, Nick.
Showing 1-25 of 93

Licensing

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FAQ

Olson Energy Service is currently rated 4.7 overall out of 5.

Olson Energy Service accepts the following forms of payment: CreditCard

Yes, Olson Energy Service offers free project estimates.

No, Olson Energy Service does not offer eco-friendly accreditations.

No, Olson Energy Service does not offer a senior discount.

Yes, Olson Energy Service offers emergency services.

No, Olson Energy Service does not offer warranties.