MAID FOR THE EARTH

"This was a particularly difficult time. I cleaned the apartment for a move out and gave her a time estimate which she paid for, and then she left. My crew and I spent 2 hours more than what she paid for, because it did end up taking longer than the estimate. It was raining so hard that day that she said to skip cleaning the deck..it was impossible. She left a note to turn the self clean for the oven on..which we did. But since the cleaning took less time than the 5 hour self clean cycle, I told her we wouldn't be able to wipe it out. The refrigerator did get overlooked and I sent this woman an email telling her I would compensate for what it cost to have the refrigerator cleaned by her apt complex(since they have their own hourly charge for incomplete move out cleans). I never heard back from her. The reason I did not go back to finish was because my car broke down that night on my way back from doing a clean for my parents in Snohomish. I left my phone there and it died the next morning. I wasn't able to make it to my parents promptly to get my phone because I did not have a running vehicle until 2 days later. I do admit that being a small business has had it's challenges, and the recent negative feedback has really hit hard and given me much more insight as to how I can become more organized. There are factors in this world which prevent punctuality, and being that I am present at every job so far, it can be difficult. There are times when I do ask people to be flexible due to unexpected events, and I myself, try to be flexible when my clients are in need. I have learned how to be honest with myself about my schedule, and not to try to make everyone happy by adding them to my schedule and overloading myself. My passion is giving people clean homes and the growing the business and organizational aspects are being developed. It has been a challenge, but I continue to learn!"

"Some of this is true. I didn't realize I had ran out of Bon Ami when I arrived at the house. This was all I was out of. It didn't take me an hour and a half to run up to the Safeway up the road to grab another can and a cup of coffee. Rather it was about a half hour. I could have gone without it, but some things would not have been as clean as they could have been. I also explained the situation, and she said she was fine with me going to the store. I would have made do if she were on a time restriction. Also, whenever I have a new person with me, I will explain to the client that if it doesn't get done the way it should, let me know and I will fix it free of charge. Since it has been almost 2 years since I cleaned this house, I have found 2 wonderful and thorough team members to help me in my work. If a person cannot clean to the quality my clients expect, I will let them go and continue on my search for a cleaner that can. This person did contact me for a third cleaning even though she says she didn't. I chose not to continue cleaning for this client because she was having us clean hazardous waste(emptying and washing commodes)that would have been a job for a nurse to do. She was also asking my employees to do this(rather than myself) while I was out of the room, and at one point some of the contents of the commode splashed onto one of my employees, which is very unsanitary. Lastly, if there was a pungent smell on the mirrors for a moment, it is because I use a nontoxic vinegar based mirror cleaner, instead of ammonia."