Services we offer
Reviews
2.59 Reviews
Showing 1-9 of 9 reviews
Barbara M.
08/2012
furniture sales
 + -1 moreThey did not perform any services on the defective chair.
Description of Work: We bought a reclining couch and two reclining chairs. After one month the springs in the chair that we sit in makes a loud squeaking noise. The head area is concave because there wasn't enough stuffing. We don't even sit in the other chair because we are afraid it will do the same. The store wouldn't do anything about it. The couch is holding up the best, but I am the only one who sits on it.
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$2,700
Chris B.
11/2010
furniture sales
 + -1 moreI went to the lynnwood store to purchase a lazyboy. Our first one was purchased at Tukwila and we had it shipped to lynnwood so I thought I'd try it out. They were rigid in their pricing so I went back to Tukwila. I called Ed, the manager, and explained the situation and he was flexible (it was about $50) so I went to get the chair there. We further compromised and I think I came out even further ahead b/c he gave me a $75 delivery free of charge in lieu of that $50 discount. I went back to get a side table (again, Lynnwood, then Tukwila) and the quality of all of the tables was poor: scratched, defective, broken... and they weren't cheap - that's my only complaint.
Description of Work: Bought a matching lazy boy to the existing one we have
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Yes, I recommend this pro
$1,000
LYNN S.
10/2009
furniture sales
 + -1 moreThe sales part of the exchange went very well. We received a lot of help and advice in selecting a fabric for the sofa and coordinating fabric for the pillows. They spent lots of time and energy helping us find just the right pairing to go with our existing chairs and other pieces of furniture. The only disappointment we had was that the sofa took longer than expected to arrive and we had to keep calling to check on what was going on. For 3 weeks straight we were told the couch was "virtually on the truck for delivery". When the couch was finally delivered, however, it was in excellent condition and just how we envisioned it.
Description of Work: We ordered a custom sofa with pillows.
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Yes, I recommend this pro
$1,500
Earl B.
08/2009
furniture sales
 + -1 morePurchased a new sofa and love seat. Have purchased 5 other pieces of furnature from this store in the past and everything was delivered within a week. The sofa and love seat were purchased on 5/1/2009 and of this date (9/3/2009) we still don't even have a delivered date. This store considered everything not delivered off of their floor as special order and therefore you can't cancel, or get a refund for said order, no matter how long they take completing the order. This store does not believe the customer is always right. Once they get your money they are not interested in dealing with you on a reasonable basis
Description of Work: Purchased a new sofa and love seat.on 5/1/2009 and of this date (9/3/2009) we still don't even have a delivery date.
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$2,291.19
Edward K.
03/2008
furniture sales
 + -1 moreOn the delivery day they arrived with a chair that had nail head trim--we ordered a chair without nail head trim. The back of the chair was rubbed and the legs were scratched. During a call to the company they tried to assure us that they could repair the chair. We declined. A week later a replacement chair was supposed to be delivered. Nobody showed and nobody called. When we called the company, they seemed shocked that nobody called to tell us that the delivery was canceled. No reason was given for the cancellation. After several weeks of unreturned phone calls we were able to have our credit card credited and the order canceled after I threatened to deny the charges on my credit card bill.
Description of Work: We purchased a chair we were told was in their Kent warehouse. They were to treat the leather and deliver the chair in a week--the first available delivery slot and remove an old chair.
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$1,160
Barbara L.
11/2007
furniture sales
 + -1 moreI am very happy with the furniture and the delivery.
Description of Work: I purchased a leather sleeper sofa and they delivered and removed the old furniture.
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Yes, I recommend this pro
$1,500
CLAIRE S.
09/2007
furniture sales
 + -1 moreIt took them 2 months to send it and it came damaged. They took it back and didn t return my call to cancel and actually resent the damaged piece to me. It took them 3 months to finally send the right one. The price was fair but it was not worth the trouble. I am very displeased with them.
Description of Work: I bought a 4 foot wide, 20 inch deep and 2 foot tall Credenza from Lazy Boy.
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$1,400
MIMI G.
06/2006
furniture sales
 + -1 moreBefore this, we had two good experiences with Lazboy so it has been distressing that they are so uncooperative. While the initial service tech's were good, it did take weeks to get each of them out to the house. After that, things have moved even more glacially with messages and emails not answered. Communication seems to have come to a standstill. One wonders if they are hoping if they ignore us, we will give up and just keep the chair. It is only in adversity, that a company's business ethic can be judged. Clearly Nordstroms is not the business model to which they aspire. At this moment, we are too upset with them to give them any less than an F. Without great incentive, I doubt we'll ever return to Lazboy.
Description of Work: In February, we took delivery of a recliner that we had ordered. We informed Lazboy within the hour that the chair was a lemon and we wished to return it. Now it is the end of June and the chair is still here. Two service techs from Lazboy came to the house and agreed with our assessment. Not only did the fabric not match the previous chair we had bought only a few months before, the foot mechanism did not work right and the seat cushion is so uncomfortable that no one will sit in it. After the tech's, Elise from corporate left us a condescending message saying that even though it wasn't Lazboy's fault it was a substandard chair, they would take it back. 6 weeks after leaving her a message saying that was fine, and no response, I talked to Dean Lanier who said he would track down the answer and let me know. It is now another six weeks and there has been no call back or answer to an email that my husband sent 3 weeks ago. We are now considering legal action.
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$750
LAUREL M.
03/2006
furniture sales
 + -1 moreHorrible customer service. They don't try to rectify any problems. The one gal I dealt with called me a liar. I would never, ever refer this company to anyone. Beware if you pay with debit card you have to wait 7 - 10 days to have your refund mailed to you.
Description of Work: chair purchase and refund
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$740
Contact information
17305 Southcenter Pkwy, Seattle, WA 98188
www.lazboy.comLicensing
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Service Categories
Furniture - Sales
FAQ
LA Z Boy Furniture Gallery is currently rated 2.5 overall out of 5.
No, LA Z Boy Furniture Gallery does not offer free project estimates.
No, LA Z Boy Furniture Gallery does not offer eco-friendly accreditations.
No, LA Z Boy Furniture Gallery does not offer a senior discount.
No, LA Z Boy Furniture Gallery does not offer emergency services.
No, LA Z Boy Furniture Gallery does not offer warranties.
LA Z Boy Furniture Gallery offers the following services: Furniture sales.
Contact information
17305 Southcenter Pkwy, Seattle, WA 98188
www.lazboy.com