Two weeks to get in as they were booked out, but great once they had it. Easy estimate process and cost matched estimate.

Got an assessment of the work promptly. The amount was a bit more than I expected (about $1500) but the quality of the work was good and they were very professional about it.

The workers were great.  It is beautiful work.  You can't tell that there was ever any damage.  The color matches perfectly.  The workmanship is nice.  We like dealing with the people there.  I would tell a friend that it's a good place to get there collision work done.  They even cleaned the car and went above and beyond the work that they had to do and it's really nice that they do that.

They do excellent work.  The car looks like new.  There real nice people to work with.  Great work.  I think there real honest.  We've used them in the past and it is nice to have someone you can trust. 

I really was impressed by their professionalism during the estimate phase.  Their estimate was very slightly less than another estimate that I had gotten but I was sold on their professionalism.  They said it would take 3 days to complete the work

I dropped the car off early in the morning on Tuesday and picked it up at 4:30 on Thursday - right on schedule!

I would recommend J & J to anyone and will certainly use them if I ever need body work done.

unknown

unknown

unknown

I was able to drop-in for a free estimate of repairs to my car which had a dented and scratched rear bumper and cracked tail light. Chuck Ing assisted me with my estimate and was very friendly and professional. I received a detailed estimate for my repair with a breakdown of costs for parts and labor. I took my car to one other shop which received high ratings on Angie's List which had comparable rates but which would have had a three week wait time. J&J Collision needed a few days to order my tail light but other than that was able to book me an appointment right away so we chose J&J. Their office manager Mimi was courteous and scheduled me an appointment and took my deposit over the phone. I was able to get my car in and out the same day for the repair and the rear bumper and tail light came back as new. We also received the extra paint from the repair for touch-ups to future minor scratches. I was very happy with the service and work that was performed and would recommend J&J Collision to friends and family.

unknown

Chuck and Mimi were very pleasant to work with. 
I dropped off my vehicle and placed the keys in their drop box. The next day, they gave me a call for an estimate. I had the responsible party billed for the payment which Chuck and Mimi took care of.  I picked up my vehicle that night and waited for the parts to be ordered.
Once the parts were delivered 2 days later, Chuck called me to drop off my car. The work was completed that day. Chuck parked the vehicle out front to let me pick the vehicle up after work using my spare keys. I followed up during their work hours the following week to pick up the extra keys.
Long story short, Chuck and Mimi really were really empathetic to my day job's hours.
Thanks again!

My car was 2 years old RAV4 with low mileage, so I was very concerned with damage caused by a car pushed over the centerline severely damaging the left front fender. The car looked like it might have been totaled, J&J assured me that the car could be fixed as new. J&J replaces parts where needed and that, combined with excellent body work restored the car to new condition, at least as far as I could tell. We took the car on a freeway drive to test the electronic and mechanical systems and they all appeared to work perfectly. The paint matching seems excellent. We recently had a Corolla repaired by J&J  that was rear ended. Although that accident did not cause as much damage as the current one, we also judged that repair to be excellent. This, plus J&J's "as long as you own your car" warranty on workmanship, makes J&J our go to accident repair shop. Also, J&J was a partner repair shop with my insurance company PEMCO. Oh yes, the staff are always pleasant and professional too!

I called them to see if they would match my insurance bid that I already got at another shop.  They said they would match the bid so I faxed it to them and scheduled the repairs for a few days later. 
When I came in this morning to drop off my car they informed me that they were raising the amount per hour and other fees from my previous bid.  They had not even looked at my car.  I told them that they had previously said they would match the insurance bid I already had.  They said no they would not and that the insurance bid is just a starting point and that there was other damage probably that was unseen.  They said they would just bill the insurance company for more money but they didn't realize I have to pay 50% of the repairs.  Then he said he wouldn't bill me more, just the insurance company but he would not put that in writing.  He wanted me to sign a form that they can bill the insurance for any amount for unseen repairs that may be needed.  My repairs needed are very minor from a parking lot incident.

They did a great job, stayed well within budget, performed the work quicker than expected.

All communication was positive and productive.
This is not a bargain basement shop, to be sure, but appears to observe industry standard rates and we were happy.

Great job.. The preordered all the parts, set up the car rental, did the followup with the other person's insurance and had the car done in 24 hours. It looks great.,

My bumper got trashed in a parking lot, I took a photo, sent it to my insurance company, called J&J, they asked if it was drivable (it was), scheduled the work, I dropped it off, picked it up earlier than promised, they handled the insurance end, and it came in cheaper than the estimate.
I need my car to look as good as possible, and J&J Collision made it so. 
This is my fifth visit to J&J with this car, and once they suggested a much cheaper workaround for my broken side mirror (rather than replace it, they affixed it with a tape that has held perfectly for three years now).
They are honest, the work is high quality, and I am told that they aren't the cheapest, but I can't be seen 'round town in a beater, either!

I have used J&J before and they were very professional, prompt and with no surprises.  Not the cheapest place around, but if you want your car to look perfect, I would recommend their services.

They're extremely responsive.  You can call them up and go in and get an estimate in fifteen minutes and they'll work with the insurance company to relieve the car owner of all the headaches of getting the car fixed.  The shop is clean and nice and pleasant.  The insurance company feels they are slightly more expensive than other places but I don't care because they do a good job.

They were professional, finished the work on time and did very good work.

My front fender got into a fight with a bit of rockery and the rockery won. The right side of my front bumper was pulled about 8 inches from the car and the windsheld wiper container was also pulled loose. Mimi at the desk is wonderful. She scheduled an appt for an estimate the day after I called. My estimate was between $170.00 and $200.00. Sounded reasonable so I made an appt the following week. When I saw the bill and then my car I said "no way!" Not only did they reattach the bumper, they spot painted the scratches on both the front and back bumpers, washed my car and vaccumed the inside. The total bill.....$120.00! When does this ever happen?! I only wish I had a bigger job for them! LOL.  If there is a next time, I'll definately use them again. 

They are closer to my home. They repaired a door that had been damaged in an accident. They are highly professional and the work they do is of very high quality. Everyone I know, who has had work done by them, has had the same experience.

well done,quick and efficient

The insurance company had to pay.  They referred us to a couple of places, but we chose J&J.  I'm very glad we did.  They spotted a problem with the headlight that could have caused the headlight to fall out.  We drive a Saturn, so that would have been disastrous had they not found this problem.  They definitely did not meet the $487 budget that the insurance company allowed, but they billed the insurance company for the full amount - approximately $1500 it took to  actually fix our car. J&J was prompt, friendly and very courteous.  Very professional work.  I hope we won't have anyone else hit our car and we won't be needing them again, but for anyone in that situation I definitely would recommend J&J.  They even cleaned the car inside and out.

I have actually used them three times and have had no problem with them. We had a 1994 Volvo that they repaired in March that was hit in a parking lot and we didn't know who did it. They did a really nice job and it was ready on time. The paint looks good. It is nice to work with somebody that gives you an estimate and says to bring your car in on Thursday and they will have the parts here. They handled the insurance from their end. My insurance company recommended this company and I didn't have to have a claims adjuster out. The first time I used them I got a comparison and they were the lowest bid. The girl that hit me wanted to pay the costs and not turn it in to the insurance company, so I got three bids. They were very professional and the owner does volunteer work at the college I work at because they offer body shop classes.