Jackson Design Build LLC

This group is superb. They were professional, clean, punctual, detailed...everything one could want in a contractor. And they were nice people. They are a local Ballard family with lots of ties to the area. I recommend them without reservation and would use them again. We did not have as much success with the architect they recommended, although in the end it worked out. I suggest being _very_ clear about what you want especially if it is not what "most people" want.

We are very pleased with Jackson Remodeling, and especially pleased with Dan Bower who did the actual work. Jackson / Dan recently removed unwanted paneling from our living room and refinished the walls underneath. In addition, Dan refinished the opening around our front windows, added baseboards where there were none and tied the new trim work in with the existing trim in the rest of the house. Especially conscious to keeping the costs close to budget, Dan only recommended work that was needed and advised against changes that were costly and unnecessary. The project was completed on time and well within budget, resulting in an impressive finished result! Thanks Jackson and Dan!

We met Erik Jackson at the home show in Seattle, he was manning the Master Builder's Association booth. Over the next year, he patiently worked with us to plan and design a space that we had dreamed of over our garage. My husband and I were in the middle of remodeling our entire house and had done all of the work ourselves up to that point. Our home was outside of Jackson's preferred territory, but Erik used his knowledge of the contractors in the area to sub with a structural build, siding, and roofing company to build the addition and reroof the entire house. Erik effectively worked with us to define the scope of work (homeowner vs contractor), and generously allowed us to take on elements of the project that we were capable of doing. Josh *** headed the structural team. Josh was a true engineer and worked through the original plans to take off the garage roof and rebuild the new space. He perfectly matched the floor on the second floor, providing a very sound second story addition. As we had numerous contractors come through to do the finish work, they all commented on the quality of Josh's work. The only reason we did not utilize Jackson for the finish project the following year was our location vs Jackson's preferred territory. However, when we did need a small interior project in 2012, Erik was able to provide one of his crew members to do some minor electrical and drywall finish work. Erik also referred us to a stair railing contractor, who gave us a beautiful entrance to our home. I wish that we could submit pictures of their work, it is truly wonderful. All of the subcontractors that Jackson used were highly professional. We always knew when they were coming, what was going to happen that day, and they left with everything cleaned up for the evening. The quality of the work was top notch, down to all of the little details. It is clear that Erik and Leif know the players in the industry and have built great relationships within it. They have great judgment, integrity, and provide great value. You might find cheaper contractors, but you do get what you pay for. At the end of the day, the final product is truly worth it.

Overall, the experience was great. From start to finish, everything went very well. They were helpful with the planning and design phase. They did a good job!

We loved the results and their on-site manager was top-notch. They do precise clean work and any problems we had were dealt with fairly and promptly. The only thing we did not like was their designer- it was obvious she didn't really get our style and she made mistakes in measurements but from what I remember they were transitioning between design firms.

The Jacksons saved our basement. We asked for an initial quote for our project from them about 1 year earlier...and, honestly, we choked at the price and thought we could find someone to do it for less...BIG mistake on our part! Long & short, the contractor we chose, Ed Johanson, gave us a favorably low quote, (on which we based a cash-out refinance), but after months of discussions and materials purchased, he finally said he couldn't do the job for that price, leaving us with a stripped-to-the-foundation useless basement. At that point, I called Jackson Remodeling in a very contrite panic. They worked with our restrictive budget, doing the "heavy lifting" as Eric describes it, (framing, HVAC, plumbing, electrical, insulation, windows, sheetrocking), leaving most of the finish work for us to complete, as agreed. They fast-tracked our project. Their carpenters were willing to try new techniques & materials I suggested. As with most remodeling projects, we had some surprises, which since we maintained clear, open communication throughout the job, were resolved fairly easily. I appreciated their commitment to 'green' construction practices; they willingly used salvaged and low-VOC materials as well as recycling much of the remnants. Everyone at JRL was very professional. They worked with us as respected & respectful *partners* on our project. They respected our privacy and schedules. They made sure the work site was left neat at the end of each day. We will use them again if we have any new projects and have recommended them to friends.

They did a good job. Michael was a bit flakey about communication. However, we asked him to do the work in a specific time period, and he did it.

Jackson is a hands-on design-build firm, and we had a smallish but unusual decking and stairs project. Although we were a bit skeptical that we needed the full design build firm for the project, we felt that Jackson would work for the project after the first meeting. The planning and design phase took much longer than expected. Part of the blame fell on us, and part on Jackson, but there were several communications problems. Jackson eventually became somewhat unresponsive and missed a couple of deliverable dates. We ended up terminating Jackson Remodeling shortly after receiving the estimate/proposal, which was both twice the cost of other proposals we have received and the barest-boned option. We have little to show for our investment in the initial design work besides some rough sketches and measurements. No schema or drawings were delivered.

Update from earlier post-- We got a call from Leif Jackson who was very nice and professional.

On 20th, August. Ryan and Eric arrived on time and got started on the job which was estimated to take approx. one week. The job was completed on 22 Aug. with great professionalism and dedication to the job, giving 110%.