HomeRx LLC

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Bob Thoreson was a pleasure to work with from the beginning to the end. He was punctual and clear, and the project came in exactly on budget. Installing the downstairs heat fan required landscaping the outer yard and installing a drain, which turned out to be more work than Bob anticipated, but he did it without complaint and was very professional about it. Also, one of his workers was injured on another project, so Bob himself jumped in to help, which I thought was great.
One very good thing that Bob did was to hire a really excellent subcontractor to install the actual heat pump. My neighbors had a heat pump installed a few months before us, and they've had multiple problems with it. Ours works great though. The heat pump guys showed up at our house and were such geeks - they knew the whole thing backwards and forwards, and had the same systems in their own homes. I could tell they were passionate about their work. They even went the extra mile and installed a mini-condenser unit in the inside line to keep water out of the lines (at no extra cost to me).
Good experience, very easy, and the budget numbers were right. We'd hire them again!

Overall I was quite happy with the work that was performed. The final price came in exactly the same as the initial bid. There were a few minor problems that might have been resolved with better communication but overall the end product was acceptable. The project did extend about three weeks beyond anticipated however this is due to the main contractor suffering a serious injury of another job site. This is a large project and I will probably hire them again.

I received an independent energy audit from a different vendor, and at his suggestion, engaged HomeRx to do the actual insulation work needed. It took a few tries to connect with them, and to schedule an appointment for a walkthrough.

The walkthrough went well, no complaints. But the initial bid was missing some key items that we had discussed. This required an minor amendment to the bid. It took some time to get the job scheduled--something like 3 weeks, with a couple of false starts. I would suggest some slightly better communication on when the work would be starting. Saying, and quot;I think we'll likely start the week after nextand quot; doesn't really cut it. I'd like to get the job scheduled down to the day and if possible, when the workers would show up.

When the work was actually done, I think they did a decent job. Hard to say, as no one ever really walked around with me to discuss how it went or what was done. The workers annoyed some family members by parking in the driveway without asking first.

After the work was completed, the owner called to ask that I pay the foreman for the work. It seemed a little strange. I had planned to pay the day of, but it seemed an odd request.

Overall, I think the work was fine, but the business practice needs a little more polish. Needs better response on returning calls and communication.

Once we were finally able to schedule a time (due to mutually shifting schedules), the home audit went smoothly. Our house is fairly new, so most of the final recommendations were minor. They replaced most incandescent bulbs in house with CF, however I will have to change a few out because the slow warm-up is really troublesome in some rooms. One complaint is that I mentioned the need to possibly replace our back door due to bad sticking, and they gave me some recommendations to do so. Later I discovered the problem is the top hinge separating from the frame and I'm surprised they didn't notice that. Door seems fine and now I just need a carpenter to repair it.

They were fast and friendly. They did what they said they were going to do.

They were amazing. They were the best company we have ever worked with. They went above and beyond what was required and were very accommodating. They were patient and worked with us on scheduling times to come out. They worked with Pugent sound energy to get all the rebates possible for all the insulation. They did all the paper work for us as well.