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Flooring America
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Ceramic and Porcelain - Repair,
About us
Flooring America Seattle is your local choice for all your flooring needs, from carpet to tile, to dust-free non-toxic hardwood refinishing, we’ve got you covered. We’re a local, family owned company, in business over twenty years but we’re also backed by the national buying power of the Flooring America co-op, enabling us to provide you with the premium service and experience you deserve. In addition to the large commercial jobs we've completed over the years (such as the downtown Seattle Public Library and the downtown Westin Hotel just to name a few), we also do residential retail and insurance restoration work. In fact, our largest clients are the same insurance carriers that likely insure your home! What that means for you is that we are vetted by the insurance carriers to ensure that we provide you, the homeowner and client, with the absolute best flooring experience, from the products we offer, to our installation and customer service. Stop by or check us out online – we look forward to working with you!
Business highlights
35 years of experience
Services we offer
Sales & installation of carpet, non-toxic dust free hardwood refinishing services, tile and hardwood products, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 16% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 37 reviews
Hayes O.
May 2019
DO NOT RECOMMEND THIS COMPANY!! My insurance company had me to use this company to refinish my floors after a water leak. They pushed me to use the Bona Traffic water based product on my oak floors. DO NOT use this product if you had original "Swedish finish" style flooring. My floors are 30 years old and showed practically no wear in any of the main traffic areas with exception to the small section that got water damaged. With the Bona Traffic product on the floors, ALL OF THE FLOORS SHOW WEAR AND SCRATCHES. This product is merely a STAIN, it does not protect the wearing of your floors. Our neighbors told us NOT to use the water based finish as they and their friends had seen the results. We requested MULTIPLE TIMES to have the original finish applied (a polyurethane product) and were steered away from it every time by Ron Oliver of Flooring America. He assured us it would be better than the original floor. This is NOT TRUE. I had requested to another employee at Flooring America who was doing the main scheduling and communication with me that we would only use the Bona product if it was assured to us that it would be the same as our original floor. We were still pushed into using the Bona product. There is much to this story starting 2 weeks after the floors were refinished. We have complained to our insurance company (who is still trying to help), Flooring America (WORTHLESS CUSTOMER SERVICE), a Bona representative, and engineers. WE ARE NOT HAPPY. Flooring America WILL NOT HELP US. We paid them and they are telling us we should be satisfied. WE ARE NOT and will TELL EVERYONE WE KNOW NOT TO USE FLOORING AMERICA OR THE BONA PRODUCT. It is an unreal lack of customer service, of doing the right thing of making it right to the customer. Mind you, the total job was only about $7000. For what we've been through you would think it was $70,000!! BOTTOM LINE: DO NOT USE FLOORING AMERICA OR BONA PRODUCT.
Response from Flooring America
"Hello Member, It's true that our preference is to use Bona Traffic for sanding and refinishing, as it is the industry leader for commercially-rated, water-borne polyurethane finishes. There is a procedure to use a traditional acid-cured, oil-modified finish, such as a "traditional Swedish finish," and we were prepared to apply this finish but you opted for Bona. We are sorry you're disappointed with your floors but as we, the Bona representative, and the engineer hired by your insurance carrier, have all said - the floors are performing as expected. Hardwood floors will dent, scratch, and show wear - that's part of their beauty. If you'd like to discuss this matter further, please feel free to contact us directly. Thank you."
Sarah P.
Aug 2017
See above comment. All went as expected and results were excellent.
Response from Flooring America
"Thanks member! Glad we were able to assist you in getting the house ready to list. We look forward to working with you and your family again."
Patty P.
Feb 2017
They're great. There was no service, just sold me some tiles.
Response from Flooring America
"Thanks member, we hope to work with you again!"
Reyna R.
Aug 2016
Good. Ron Oliver was our contact. We were happy with the final result. It took longer than we expected to get the materials and schedule installation but were told the tile was in California and took time (3 weeks) to get up here without a guarantee it would match. I was also surprised that sealing the new tile was not included but Ron said it was too hard for them to match the seal with the old tile. We did it ourselves and it matched.
Response from Flooring America
"Hello Member, Thank you for the opportunity to help you and your family restore your home after your insurance claim. Matching existing materials, especially natural slate, is always a challenge, but we're happy that it worked out. We hope you enjoy your restored floors for years to come!"
Susan C.
May 2016
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ANN S.
Mar 2016
Fabulously. They accommodated the dates we had available because we were also having the house painted. They special ordered the flooring I had selected from another vendor. in the kitchen they made a template so they could match the pattern in a complicated floor arrangement so that there was only one seam in the installation. They did a beautiful job matching the edge of the stone fireplace to the vinyl flooring. The installers brought the flooring right up to the edge of the wall so we could use the baseboard that we had. We did not have to install corner round edging to cover any gaps between the baseboard and the floor edge. They were prompt and cleaned up after themselves. They corrected one questionable area where the vinyl flooring met the hardwood.
Response from Flooring America
"Hi Member, Thank you so much for sharing your experience with the Angie's List community! We enjoyed working with you and look forward to the next project. Cheers!"
Jann L.
Jan 2016
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Response from Flooring America
"Hi Member, It's nice to hear from you again. We're glad you're still enjoying your bamboo floors. We were happy to work with you on your insurance claim, and look forward to working with you on a project of your choosing! Cheers!"
Arthur Z.
Nov 2015
unknown
Response from Flooring America
"Hello Member, We are so excited to work with you on your project! We've enjoyed getting to know you and are confident you'll love your new floors and your new home!"
Jann L.
Sep 2015
unknown
Response from Flooring America
"Hi Member, Thank you for sharing your experience on Angie's List, and for the opportunity to work with you and your family. We look forward to working with you on your next project! Cheers!"
Kathy S.
Jul 2015
It went fabulous. It was a hard job and they did a great job. They worked around my electrician who had to get permits. So flexible. Robert came to my home and gave me the estimate. They did everything right and price was better than others. I would absolutely recommend them again.
Response from Flooring America
"Hi Member, Thank you so much for sharing your experience. It was a pleasure to work with you and we really enjoyed helping to improve your home! We look forward to working with you again in the future. Cheers!"
HILARY B.
May 2015
It was a very seamless process...the provider let me check out carpet samples and make sure I liked the look/color with the lighting in our space. They gave us time and were not "pushy", but very informative in regards to the products and how they would work with our lifestyle (ie: kids/pets/high traffic areas of the house).
Installation team was very courteous and professional - followed directions and got their work done timely.
Installation team was very courteous and professional - followed directions and got their work done timely.
Response from Flooring America
"Hi Member, Thank you for taking the time to share your experience with the Angie's List community. We're delighted that you thought the process was so seamless and appreciative of the high grades. I'm hoping that you meant that you wouldn't need to hire us again since your remodel is done and won't need our services, at least not for a long time(!). If there is something that we can do to improve your experience and would convince you to hire us again, please let me know, as we would love to work with you again! We hope you and your family enjoy your "new" remodeled home!"
Patrick F.
Apr 2015
unknown
Response from Flooring America
"Hi Member, Thank you for the opportunity to work with you. We appreciate you taking the time to share your experience with the Angie's List Community, and look forward to working with you again on your next project. Cheers!"
Zheping H.
Mar 2015
Good. It was covered by our insurance company.
Response from Flooring America
"Hi Members, Thank you for taking the time to share your experience with Angie's List. We appreciate your honesty about our punctuality, and we'll keep working on that - there's always room for improvement, right? Because this was an insurance claim, our pricing is based on the price list from the insurance carrier, however we try to be as competitive as possible for things outside the claim scope. We look forward to working with you again in the future. Cheers!"
DOUGLAS D.
Mar 2015
They did a fine job. We had a water leak that ruined our floors. They replaced flooring in 4 rooms and a hallway. They kind of acted like a sub-contractor and did a nice job. We are still pleased with the floor.
Response from Flooring America
"Hi Member, We're sorry that we met because of an insurance loss, but were happy we could help restore your home. We're always trying to improve, and appreciate your honesty about our responsiveness and punctuality. Thank you so much for taking the time to share your experience with Angie's List, and we hope to work with you again in the future - next time on a project you choose instead of an insurance claim. :) Cheers!"
Lee T.
Feb 2015
unknown
Response from Flooring America
"Hi Member, Thank you for the opportunity to help you restore your home after your insurance claim. Thank you also for taking the time to share your experience. We hope to work with you again in the future, next time on a project of your choosing! Cheers!"
LYNDI T.
Feb 2015
unknown
Response from Flooring America
"Hi Member! Thank you so much for taking the time to share your experience with other Angie's List members, we very much appreciate it. Working with you and your family on your hardwoods was a lot of fun, and we loved how it turned out, it really made a difference in your home. We can't wait to start working on your next project - the bathrooms! Thanks again! Cheers!"
Terry J.
Feb 2015
unknown
Response from Flooring America
"Hi Member! It was great working with you again, and congratulations on the new place! Thank you for taking the time to share your experience with Angie's List, we really appreciate the compliment. We look forward to working with you again in the future. Cheers!"
Kevin M.
Feb 2015
A wonderful job from start to finish. The the sales person visited my home; made very professional recommendations and answered all of my question. There were no hard sale tactics whatsoever. The installer was meticulous in his attention to detail and quality of workmanship. I could not be happier with the outcome of this project.
Response from Flooring America
"Hi Member, thank you so much for the opportunity to work with you on your kitchen project and double thanks for sharing your experience on Angie's List. We're glad that you appreciated that we don't engage in "the hard sell," we think that flooring shouldn't be like buying a used car. We think that your new kitchen tile looks amazing, and hope you do too. We look forward to working with you again in the future! Cheers!"
Newman B.
Jan 2015
My insurance company recommended them. They billed the insurance company. Overall, I think they did a really good job. There were some bifold doors that needed to be installed and they weren't there when the flooring guys were there so they took it out of the bid and now I am getting a handyman to do it. They didn't really quite finish the job because it was in the estimate. It was an all day job for them and they did a really good job. They were kind of under a time crunch to get everything done because the hot water tank was being installed right after them. It was probably a lot of work, but it just seemed like the price was really high. I don't know if it was high because of the insurance company. I don't know what their standing is now on Angie's List.
Response from Flooring America
"Hello Member! Thank you so much for taking the time to share your experience with Angie's List. We're sorry that we met you because of an insurance loss, we know how stressful and inconvenient an insurance loss can be. Because we are part of your insurance carrier's vendor program and this was billed directly to them, our pricing is determined by a national pricelist the insurance carrier requires us to use. We're sorry that we weren't able to reinstall the bifold doors when we did the flooring installation; had they been onsite when we were there, we would have rehung them as included in our estimate. If the mitigation company that removed them is not able to rehang them, please let us know and we'd be happy to help you find someone to hang them for you. Thank you for the opportunity to help you restore your home after your insurance loss. -Flooring America"
Daniel E.
Dec 2014
It went very well and the quality of work was first rate. Due to a supplier shipping the wrong parts and the complexity of my staircase, compounded by my previously scheduled vacation in mid project, it did take longer than I had hoped. But the team did a great job of communicating and managing my expectations. I am very happy with my new floors and highly recommend this company.
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience, we're thrilled that you are so happy with your experience and your new floor! We really appreciated your patience with completing the project and look forward to working with you again. If there is ever anything that you may need, please don't hesitate to contact us. Cheers!"
Frederick K.
Dec 2014
They have transformed my home, and they made it a painless process. The new finish is beautiful and durable -- I probably won't have to go back to them for 25 years. What I really appreciated is that they never balked at obstacles that came up -- they removed old carpeting and thick paint from much of the 67-year-old flooring, and, most important, they completely refloored sections (like in some closets) covered in plywood instead of oak planks, and they did it in a way that you cannot distinguish between the new and original flooring. Great craftsmanship!
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience. We really enjoyed getting to know you and look forward to working with you on your next project, though we hope it's sooner than 25 years! If there is ever anything that you may need, please don't hesitate to contact us. Cheers!"
Tim H.
Jul 2014
They quality of their work was good although they were a little bit disappointing but they solved it with the insurance company.
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience, we really appreciate the opportunity to hear how did. We apologize that you were disappointed with our performance, but we remain committed to your satisfaction, so please don't hesitate to let us know if there is anything further we can do. Thank you for the opportunity to work with you and your family to restore your home after your insurance loss. Cheers!"
Mary B.
Feb 2013
Flooring America (Seattle) did a excellent job from start to finish. Jim did a comprehensive assessment and estimate and worked closely with us to stage the work so that it was done efficiently and with as little impact on us as could be expected. Jim also recommended an excellent home repair service to deal with some leaking french doors that were discovered during the assessment. Ilaria was delightful in working with us to select the wall-to-wall. Steve and Brian did an outstanding job refinishing the old hardwoods and installing the new. The matching where the two jobs met was seamless. Patrick and his colleague did another outstanding job installing the wall-to-wall. Everyone was personable, professional, communicative, attentive to keeping to the agreed upon schedule, handled our furniture with care, and was great about clean-up. We recommend Flooring America highly.
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience. We really enjoyed getting to know you and look forward to working with you on your next project! If there is ever anything that you may need, please don't hesitate to contact us. Cheers!"
Grace A.
Dec 2012
They were recommended to us by our insurance company. They do not stock any product, so we had to order the carpet which I was not aware of initially. The carpet got postponed twice. The installation was very professionally done. The installers were very efficient and knowledgeable. I do have a seam in the middle of the room which I need to have them come look at. They then call me afterwards to collect the deductible which was a little strange.
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience, we really appreciate the opportunity to hear how we did, even if you weren't totally satisfied. We apologize for any confusion or miscommunication about the insurance restoration process or about our services. We remain committed to your satisfaction, so please don't hesitate to let us know if there is anything further we can do. Thank you for the opportunity to work with you and your family to restore your home after your insurance loss."
Bonnie S.
Dec 2012
They are wonderful. They did a beautiful job. They were really good with communicating. We were working around a time schedule and they were always on time. It was a tough job and they did a good job. I was completely thrilled.
Response from Flooring America
"Dear Member, Thank you so much for taking the time to share your experience. We really enjoyed getting to know you and helping you after your insurance loss. We look forward to working with you on your next project, hopefully one that you choose rather than an insurance claim! If there is ever anything that you may need, please don't hesitate to contact us. Cheers!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Flooring America is currently rated 4.6 overall out of 5.
Flooring America accepts the following forms of payment: CreditCard
Yes, Flooring America offers free project estimates.
No, Flooring America does not offer eco-friendly accreditations.
No, Flooring America does not offer a senior discount.
No, Flooring America does not offer emergency services.
No, Flooring America does not offer warranties.