DIAMOND KITCHEN & BATH LLC

He was very thorough.

We were happy with the work. Ryan was good to work with as far as picking out materials, making suggestions, he corrected issues while we were working with them. For example, we had picket out a certain type of faucet for the marble top, and we had ordered the wrong counter tops, and he went back and got a replacement. All that went well, and for what we had done, we were not discouraged by the work or anything. There was an issue afterwards that we had a problem with. One of our requirements in the bid was, that we needed to have some doors changed on a hallway closet. When he bid on the job, he said he would take car of that as part of his bid on the bathroom. There were 2 closets which needed the doors. We have a door that doesn't shut properly,and the grout on the tile that is opening up. We called him multiple times after the job was done, to fix the closet doors, and we sent him emails, but he never once returned the calls. Once he had the money, he wouldn't return our phone calls. He himself said he would come back and fix the closets when we were paying him, and we had to special order the doors. We had somebody else come and put the doors. The after experience left a sour taste in our mouth. Angie's List was important to him, he stated that,  and that is how we found him. We noticed that his guy was cleaning his paint brushes in our bathroom sink, and we are on a well. We had to clean up the mess from our sink, so we wondered what it was doing to our well.

The guy came and did a drawing of our kitchen.  We are interesting in moving our kitchen island.  They man, who was the owner, took measurements and gave some good idea.  We only wanted to do an easy remodel.  It's been over a year since he visited.  We're just now thinking of doing the work and will consider having him come give us a quote.

This was a disappointing experience. he delivered the drawing weeks late, after several phone calls. It was a crude, hand drawn not to scale drawing. His ideas were useless and inappropriate (moving the fridge which resulted in a doorway with a wall coming out of it). i complainded to Angie's list and my $50.00 was refunded. What a waste of time! 

Overall, it went pretty well. I am happy with the end result.
It did take much longer than anticipated (the crew was doing multiple jobs) - on the good side it allowed me to have the plumbing in the house re-done by their plumber sub for a very reasonable price. The tile sub did an excellent job. The electrical sub did a so so job (it failed the inspection twice...).
There are a couple of minor details they could have done better (leaving drywall dust in fan, texturing without covering the light switch)  - but overall they have done a good quality job.

He did a nice job. We decided not to remodel at the time.

 
This was a dream remodel! Brian came to the house several times and provided several options for design. He had infinite patience with us as we came up with new things to add. He worked well with the designer we worked with, Colleen Wiley of Interior Moods. Brian was good at explaining what different options would involve and would offer his opinion on different aspects of the design where
his experience would help us decide. The bid we received did not include appliances (which we bought at Metropolitan Appliance), plumbing fixtures (bought through Interior Moods at Better Bath and Kitchen) , decorative pendants, or cabinet pulls (great deal at Hardware Northwest in Georgetown). Brian's bid was significantly cheaper than the other bids we received, but the raves on
Angie's List and the recommendations from his references convinced us that it was OK to take the cheapest bid. Another thing is that Brian said that he would be on the site every day to take care of matters as they arise, which he was and did.  He is not just a salesman who then turns the project loose, he is on site every day working alongside his crew and checking on the quality of everything.
The biggest issue started on day two after the demo had begun--a wall we wanted out couldn't be moved because of being a support wall. Brian was very accommodating in getting a change order of the cabinetry to fit in the altered space. Once that issue was resolved, the project moved on smoothly. Brian was always saying that they "would make it right" if I had a question about something that didn't look right, and he did We were impressed with his integrity and his patience. His subs were all skillful and personable and came when they were supposed to. They all also had great things to say about working with Brian. How often can you say that!!  Al was Brian's regular worker on our project. He was great! One thing that came up that shows how Brian works--our cooktop
hood was going to be vented up through the ceiling and then take a turn to go outside. Every way that they tried to run the vent, they encountered a support beam! Brian constructed a way to get the venting to go below the flooring with the added advantage of using the same vent hole to the outside that we had before.
January 2013 update--I never finished this review because we had some issues with the flooring not being finished to our liking and I was waiting until that was done.  However, I see on Angie's List that Brian ran into some problems with the Big Deal and was not able to handle all the calls and problems that this entailed. I decided to submit my review because I now know why the floor was put on the back burner. Please read Brian's response to one of his reviewers.  What he said about how he wanted to run his company on integrity and good workmanship is so true.  I sincerely hope that Brian overcomes the bad reviews regarding the Big Deal because what he and his company are are a bath and kitchen remodel company and they do that excellently. I was so surprised when I didn't hear from Brian, because he has always been prompt in returning calls and always caring about my concerns.  I worried something had happened to him and now I know that something did--the Big Deal did him a big disservice. 
Please disregard the bad reviews on the Big Deal and look at the outstanding reviews of the remodeling that Brian has done.  He transformed our kitchen from a tired, faded old 80s kitchen into a modern, functional space that we love and that works well.  I would call Brian again and will when we want to redo the entrance and powder room.

It went well.  He arrived on time and we sat and talked.  He came up with novel ideas and thoughts, appropriate for the space under consideration.  He came with all the tools necessary to complete the new drawing.  He completed the drawing on-site.  He left the drawing with us.  The entire process did not take much more than an hour.

These guys did fantastic work, especially considering it was a very small job (repair of a leaking shower surround and shower door) in my tenant unit. I believe they normally do large remodels, but they were just as interested in showing up and doing a good job on this tiny little shower repair, which was really really impressive. I would definitely work with them again. Work was done right, on time and on budget. 
Highly recommended

Read above do not contact Diamond Kitchen & Bath LLC

We were told by the appliance people that our new replacement fridge should have no issues fitting into the opening that the old subzero fit in, even though we would have to figure out how to cover up part of the opening cosmetically because the new fridge was about 14 inches shorter than the old one.
It turns out that after we got rid of the old fridge and had the new one delivered, the new one actually didn't fit into space where the old fridge was......for some reason even though the tech specs said the width of the refridgerator's were the same, the new one was about 1/4 wider!We scrambled and found several options for this odd emergency work required to get the new fridge in, and after speaking to three other "cabinet makers" listed on angies list,  i was able to "walk through" our unusual situation with Brian on the phone and he felt that he would be able to accomodate the jobs' needs.
Brian arrived on time the next morning , and did a great job accessing the actual situation, coming up with a plan, and executing the plan perfectly.  he was very sensitive to our wishes to make sure that in altering the original opening in the wooden wall, that we keep the edges pristine and aesthetically appealing, in line with the other "build in " appliances that we had in the wall.
(It is a "frank lloyd wright" style residence, so the woodwork was very specific and easily ruined.)
Brian took care of the practical issues (including hooking our water hoses up in the back of the fridge), but also did a fine and careful job in terms of the niceties of construction.  He cleaned up after himself, and believe me there was a lot of saw dust!
All in all, Brian really came through on last-minute notice and saved the day for us.  We had so many things going on that had to be completed within a three day period of our availability it was like Dominoes.....everything was completely timed out in terms of people removing appliances, delivering and setting up appliances and cleaning up the space for the next person to come in and do their job (window washing, other appliance replacements, roof cleaning, etc), so being on time and completing each task in a timely fashion was necessary.

We chose Diamond Kitchen and Bath because of Angie’s list ratings, and we couldn’t be happier. We had our kitchen gutted in January, with all new appliances  in new locations and new cabinets. The project went as smoothly as a kitchen remodel can go (and we have done 4 major remodels in different houses). Brian is a problem solver, not a problem finder. He comes up with possible solutions and incorporates them. The ducting for our vent hood, for instance, didn’t fit between the joists of the kitchen, but Brian had the idea of building a soffit in the adjoining dining room to make it work. We had a snow storm during our project, where schools were closed for a week. It slowed us down a bit, but Brian still came every day and drove his contractors around. We look forward to working with Brian again, and are already making plans for our master bathroom.

Brian is a wonderful person to deal with from start to finish. His estimate was very competitive and detailed. He took me shopping to select all of the materials and fixtures and we got exactly what I wanted. We had a few problems pop up during the project and he took charge immediately and fixed everything right away. He even  gave me a discount for one of the problems with the plumbing and everything worked out fine. I would use this company again and recommend them to anyone. His staff and subcontractors are friendly, tidy, hard working and very courteous. His bid was fair and he earned it with an excellent  and timely job.

I chose Brian Papnick of Diamond Kitchen and Bath because of his excellent grades on Angies List. I made an appointment with Brian to come out and look at my old master bathroom. I had some ideas as to what I wanted. Our main priority was to enlarge the shower and update everything else with an emphasis on tile and stone. Brian had many ideas of his own which were very helpful. The next day, Brian emailed me a bid of $28,000. His bid detailed exactly what was included in the price and what was not. Included in the price was a complete demo of existing bathroom, remove carpeted floor, remove shower walls down to the studs, install rock board on wall and floor areas, waterproofing all wet areas, install all tile, modify electrical, add new vanity and toilet and ceiling ventilation fans, new doors and trim with crown moldings, enlarge shower using frameless glass. Basically everything was included in the price except for the cost of the tile and marble and new plumbing fixtures. Brian included in his price the frameless 3/8" shower glass, the new custom vanity, mirror, and quartz slab countertop and tub surround.

Brian estimated it would take 17 days to complete the project. He said he could start the job in about 5 weeks, on October 24th, 2011. We agreed to the contract and gave Brian a deposit. On 10/24, Brian showed up on time to begin the demo. He paid much attention to keeping the rest of our house clean during the remodel process. All our floor areas leading to the master bath were covered with masonite and canvas.At the end of every day, all work areas were vacuumed. Brian and his helper Alan were out every day on time for the demo. A few problems were encountered right away. First off it was discovered that my floor was severely bowed and not level enough for tile. Brian took the floor down the the joists and had to shave down the warped joists. The floor was then recovered with plywood, and rock board. Another problem with the ceiling, another warped joist. Unfortunately the problem wasn't caught until after the drywall man had finished. Brian had the drywall man rip out part of the ceiling, shaved the joist, and re-drywalled. What I really liked about Brian is his attention to detail. If something wasn't just right, he would fix it at his expense, no matter how small or big of an issue. During the course of the project there were many issues that would've never been noticed, but Brian insited on fixing them.

Right at the beginning of the project we went out with Brian to shop for materials. First we went to the tile store where we picked out ceramic floor tile and marble wall tile, plus granite accent mosaic tile. Price of tile was about $1200. Later on we opted to do a custom shower pan instead of fiberglass. This cost us an additional $500 which included the rock pebble floor material we picked out. Brian had suggested the pebble stone base fore the shower floor. We had never seen this. It looks awesome. Next, we went to a cabinet place and picked out the vanity. Our vanity would be custom made with and open area in the middle with a quartz slab shelf. We also opted for a kitchen height/depth vanity. Brian also suggested the kitchen height vanity. We're glad we went with that. Then we went to the quartz manufacturer, to pick out our quartz slabs. Then off to the plumbing store. This was the expensive part. We couldv'e gone with low end Home Depot plumbing fixtures, but we decided to do it up right. We spent $800 on a Kohler Kallista toilet, $800 (X3) for Hansgrohe vanity faucets and tub faucets. Hansgrohe shower head, 2 Kohler shower tile body sprays, and shower valve/trim etc. All together we spent about $4,500 for plumbing stuff. Brian picked up the cost of two Kohler undermount rectangular sinks.

After the demo, Brian and Alan installed the new tub framework, enlarged the door opening to the toilet area, removed old doors and trim. The electrical sub came next. We added a few new outlets, two new high end ceiling ventilation fan units, and an extra can light in shower, Up next was the plumbing sub who came in to do the rough connections for the tub, double sinks, toilet, and shower heads (3). The drywall sub was next. All demo'd wall and ceiling areas were drywalled. Any other drywall areas with imperfections were also repaired. He then shot all the walls and ceilings with a very fine orange peel finish. After the drywalling was done, Brian and Alan painted the entire bathroom with the color of our choice. Next up was the tile sub. This was the longest part of the project. Jesse did a great job in preparing the shower wall with Harde rock board and used a special waterproofing mastic on entire area. He then installed the floor tile, then the shower marble, and finally the rock pebble shower pan. Jesse does excellent tile work! Brian and Alan then installed the new doors and woodwork and painted them white. Then the new vanity was installed.

The next step was getting the quartz manufacturer out to laser measure for the quartz slab vanity top and tub top. Unfortunately there was at least a 10 day wait on the quartz, so our job was idle for a bit. The quartz finally arrived. fit perfect except for a bit of modification by the tub overflow area. Jesse was able to knoth out part of the quartz slab underneath to make the drain fit properly. After the tile and quartz was in, the plumber came back out to make all the final connections. Next up was the shower and mirror glass. The shower was laser measured for the 3/8" frameless glass. Like the quartz, there was an unexpected wait time of about 15 days.

Finally, the shower glass comes. Looks awesome. Jesse then came out to finish grouting and caulking.

Also included in the remodel price was tiling of our second bathroom. This bathroom also had carpet over linoleum. Project done! Brian and Alan then removed all their equipment and cleaned the entire work and traffic area thouroghly. Brian and I then went over the final bill. There were a few additions, but many subtractions. Since the job was delayed because of the quartz and shower glass, Brian compensated me for the delays. I don't think you will find any other remodeling contractor that would do that!

I highly recommend Brian Papnick of Diamond Kitchen & Bath for your remodel. I will definitely use him again in the future.

I got them off of Angie’s List. I called several companies but I ended up going with Brian Papnick from Diamond Kitchen & Bath, LLC. The ballpark estimate is $23000, because I am paying for the bathtub and toilet; so I separated that out. So far, I am happy. We just stated this last Wednesday; so they are knocking out the walls and taking down the bare walls. Looking at them so far, I would recommend them. I am sure the prices are comparable. We had some other bid previously that were not Angie’s List bids, and I think that he was a little higher than them, but I just felt a little more comfortable probably because he already ratings on Angie’s List.

Pretty much perfect. They asked for a small advance deposit. They showed up when they said they would. Asked for half the remaining fee. Said it would take 8 days, and they did it in 8 days. We added a few things, (because no one can ever avoid doing that) and they gave us fair estimates for the added work. We changed our mind on a few things mid-job, and they made the changes with a smile. They fussed over a few details that we would have let slide, but they were determined to "do it right". At the end, they made us a deal. There was a spot of painting that needed to be done. They asked if we would be willing to do the painting instead of them. If we were, they'd give us a small discount. We were happy to oblige. Asked for the rest of their fee and gave us a receipt. I'll use them again.

The house was built in 1953 which was reflected in the outdated kitchen and bathroom. Several contractors came and went (about 4) until I saw the reviews for Diamond Kitchen and Bath here on Angie's List.  We were not disappointed and in fact now we would not hire anyone else.  The quailties that set this company apart from others are Punctuality, Integrity, Honesty, Workmanship, Trustworthy, and very Personable. Brian Papnicks and his colleague Alan were very easy to work with.  The quality of the work was exceedingly high. For example, the new studs in the walls were held in place by screws. They were not just nailed into placed. Brian was continually inspecting the work so if something showed up or did not meet his standareds then it was redone. We were very comfortable leaving them in the house or giving them a key. We really cannot say enough good things about the experience of dealling with this company or the results of our remodel. We truly believe that anyone hiring Brian Papnicks will not be disappointed in any aspect of their project. We already have plans to do another project with Brian.

Contaced Brian through Donnie at Last Leak Roofing.   Brian came to house and provided detailed and accurate estimate.
We agreed on a start and finish date and everything went exactly on schedule.   Brian's staff, including Al and Mike the plumber were first class all the way, very neat and considerate of our house at all times.   Brian was completely trustworthy and I had no problem at all leaving him the key.   I had no concerns about him being alone in our home.   The clean up was neat and tidy throughout the project.  

Completely satisfied from beginning to end and top to bottom. Excellent job done, precisely on time, precisely at price quoted (except for our add-ons).  

We picked Brian (owner of Dimond Kitchen & Bath) from Angie's List recommendations because the reviews were very favorable, the jobs he did (bathroom or kitchen, not whole house) were in the price and complexity range our job would be, and because his desire to satisfy the customer came through strong in the reviews.

We first met with Brian in March, 2011. We talked about what we wanted done. He talked to us a bit about some of our options and asked some questions to be able to firm up his bid. He got back to us in just a couple days with a bid. It was a little higher than we had hoped. We talked him about what we could do to save money and he made some suggestions. In the end we ended up at a price where we had optimistically hoped we would be. 

We had a start date initially scheduled in early June. In early May, Brian called and said there was a problem (customer changes) with his current job that would cause it to run three weeks over. He said our job would start three weeks later, on June 27.

On June 27, bright and early, Brian and his chief helper, Alan, knocked on our front door and started the work. They were there everyday on time (one time they were late because of a car battery problem but they called to let us know.) The work was professional. Cleanup was done every single day. Brian and Alan were always cheery, easy to work with and be around. Brian gave us good advice when there were decisions to make. He said 14 ? 16 days. They were done in 15.

One of his best attributes is his attitude toward problems. We had one problem with the work done by a third party Brian hired. This happened on a Friday. We contacted Brian over the weekend via e-mail. He showed up Monday morning, we sat at the table, and his only question was: "What can I do to make this right?" We explained what we wanted and he said: ?Done!? He fixed the problem (even though it cost him more to do it) and we were completely satisfied.

In addition to the other work Brian built the vanity to our specification ? very nice job.

Another added plus. In addition to making the customer happy, Brian takes pride in his work, and will redo something, or spend extra time to make sure he's happy with the final product. One example: we have a slightly recessed mirror on the side of the tub. Originally we had the area along the bottom of the recessed area painted white.  Brian was looking at the wall at the head of the bath and the tile along that wall (which only came part way up the wall) and noticed (no fault of his) that the wall had some slight in-and-out curvature which was emphasized by the top of the tile. He suggested putting a small wooden ledge, about ½-3/4? deep, along the top of the tile, painted the same color as the wall, and then putting a similar ledge to match along the bottom of the mirror. We liked the idea. He installed it (no extra charge). We were delighted.

In summary, a quality job by a quality guy whose primary concern is making the customer happy. We'd use him again in a heartbeat.

We chose to work with Brian after receiving quotes from a few different contractors.  During our initial meeting, we got a strong sense of professionalism and forward-thinking from him - he was quick to recognize potential issues and recommend solutions, so we trusted him with the project.  It was scheduled about 2 months after our initial meeting, before which we met with Brian a couple more times to select and order fixtures/tile/etc.  This was our first remodeling project, and he was both patient and helpful as we steadily ironed out our design for the space.

The project itself was painless and by-the-numbers, work began bright and early on the agreed upon date, and was completed exactly on time (we were quoted 14-16 days, and it took 15).  Surprises were minimal - some dry-rot was discovered in the wall behind the shower, and the damaged wood was replaced.  We chose to make a couple minor adjustments to the project partway through - the replacement of a window which we were originally going to leave alone, as well as a change to how we were going to tile the walls, both of which were readily accommodated.  Both Brian and his associates communicated with us regularly throughout the project, keeping us aware of progress and making sure to clear any details with us before proceeding (exact positions of handles on cabinetry, the heights of towel racks, etc.).

We're very pleased with the results and the process as a whole, and plan to work with Brian again this fall on our other bathroom.

Work started on time, however, workers did not protect dining room and living room furniture prior to starting demo. We purchased plastic tarps and used cardboard to cover and protect our furniture after the first few layers of dust landed and when we realized the dining table and other furniture was becoming de facto work stations for tools and snacks for the workers. There was no daily clean up despite our living in the house during the 7 weeks the remodel took place, such as vacuuming stairway and walkways of sawdust and debris at the end of each day.  We did this to lower the level of debris entering other areas of the house. After the first few weeks, we questioned the tile worker doing the electrical work with no supervision. After that, an electrician started appearing and doing the electrical work.  Applying for electrical permit was bone of contention, this was done with our insistence.  Also, I noticed that the walls in the dining room and living room were not being washed and dusted prior to repainting despite being covered with dust from remodel. I dusted remaining area walls myself in the evening to help the next day's coat of paint to stick better. Despite the sloppiness and reluctance to apply for permits the overall job turned out well. The tile surround in the bathroom and floor is a quality job, as is the tile back-splash in the kitchen.  The heated flooring in the bathroom works, though we were never given paperwork on what product was installed or how to program it, despite asking. The heated floor goes on and off on the factory programmed presets. The bathroom cabinets, lighting and fixtures we purchased were installed to our specifications and function well. The kitchen cabinets were a good value.

The contractor was held up and got off to a late start, but once on the project it went very much as planned- on schedule, on budget, with no change orders and reasonable small requests implemented. A small number of punch list items at the end of the project were promptly corrected. Overall, we were satisfied with the experience and felt that we got a good value.

Brian was punctual and clearly described the process of the job. He made some good suggestions and listened to my preferences. From the start I felt like I could trust Brian to give me good advice. When shopping for granite and faced with a huge selection, Brian patiently offered his opinion and waited until I was sure that I had made the right decision. The work was performed on time and the finished bathrooms look great. As the job progressed, Brian kept me informed as to when things would occur. Brian was always very professional.

They arrived right on time on the scheduled start date, and worked diligently over a 16 day period. It ran a few days over, mainly due to delivery issues with my deco tile, but everything turned out perfectly with no surprises or unexpected expenses- several friends have told me how RARE this is in construction, so I'm doubly thrilled. Because the tub was a little unusual (a Kohler Greek 4 foot tub), Brian did a lot of custom touches such as a tiled ledge at the end of the tub, and two new storage inserts on either side. He also put two inserts into the shower wall, which are beautiful! His tile man Brandon did a great job, especially since he had to work with some unusual (but gorgeous) deco tile. Brian also built some beautiful cabinet doors in my dining room- converting an unused breakfast bar into fantastic storage. One thing I really appreciated was Brian's willingness to work creatively within my budget, getting me the most bang for my buck. On both the bathroom and the cabinet doors, he reduced the price in exchange for me doing the painting- a real savings for me. I'm already drafting my list of projects for Brian to do in the spring-

Brian was great to work with in all aspects of the process. He knew right away what the issues were with my original design and came up with some simple solutions. He gave me a start date when he gave me the bid (a month out) and was at my house first thing that morning to get started. The entire kitchen remodel took about a month and work happened every day of that time. The painters took much longer than expected which pushed back the timeline a bit (one week) but Brian was good about communicating with me about the delays. The quality of work was outstanding and I could not be happier with the way things turned out. I a glad that I listened to Brian when he made a suggestion because he was right each time.