Derek's Full Auto Detail & Hand Car Wash

One detailer got back to us within 12 hours with a detailed quote. Derek's Detail failed to respond. Perhaps they have all the business they want.

very good, responsive and timely

They always do a very good job and I am a repeat customer. Very pleased with how the car is returned.

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I've learned as long as I'm very specific about what I want when I drop off my vehicle, they will do a good job.
If they have to look for the issues it's hit and miss. So if there is something on my vehicle I definitely want addressed I make sure to mention it. Looking forward to getting my vehicle done again this month when I can schedule a weekend appointment.

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All of both of these services...If you look for their deals, this is really a great buy. Car looks as good as new, smells great! They are pretty fast. I didn't opt for their mobile service, but they offer that as well!
Complete Interior Detail with Shampoo. Very Detailed! ( 2-3 hrs)
* Hand Wash and Clean Door Jambs
*Shampoo and vacuum carpets, floor mats and seats
*Clean Leather Seats *Clean dash, vents, console, and door panels
* Clean Compartments and crevices *Clean trunk or cargo areas
*Clean Windows in and out
EXTERIOR FOCUSED WAXING and POLISHING
All exterior services come with a complimentary vacuum
Exterior Hand Wash and Wax plus vacuum (1.25 hr )
*Exterior Hand Wash and Dry *Remove bugs and tar *Hand Wax On ... flash dry ....Wax Off
*Clean wheels *Dress tires *Dress exterior plastic trim *Detail wax residue from cracks and jambs
*Vacuum interior *Clean windows.

This was my first time at Derek's Auto Detail in Redmond. When I arrived, Jeremy walked me around my 1995 Ford Explorer, telling me what needed to be done and how much it would cost. It needed a lot of work. I had waited until almost the last minute to book an appointment but he was able to get me in on time. The car was done on time and it looked great. It looked almost brand new. Jeremy did good work. The price for the exterior detail job was reasonable. I definitely would go there again in the future.

Very thorough; got all the stains out as well.

From start to finish they were top notch professionals. Friendly and accomodating. I had left my sunroof open and it rained, soaking the front and part of the back seats. The quality of work they did was above and beyond what I expected. Not only were they able to get my vehicle dried out they didn't miss a spot in getting it immaculately cleaned, inside and out. I will definately return and I highly recommend their services. Thank you!

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Took a few calls to get through to Derek's in order to book my appointment. The first appointment they had available was 2 weeks out from my call, and the day after my Groupon was set to expire. The people at Derek's told me that they would honor the Groupon anyway since I had called to make an Appointment before the expiration date. The day before the Appointment, Derek's called to confirm my time and offered me an earlier appointment if I preferred, which was nice.
On the day of the detail, I arrived 15 minutes early and they were ready to accommodate me. The receptionist came out, walked around the car with me, told me exactly what they were going to be doing, and by what time my car should be ready. I signed some papers, handed my keys over and was off to work.
Around 1 pm (the time they said my car would be ready by), I was expecting to get a call to come pick up the car. Nothing. Same for 2pm, and 3pm. I checked the website to see what time they closed, and it said 5:30 so I figured that I wasn't off work until 5 anyway so I would come grab the car after work no harm no foul.
At 3:30. I get a call saying my car was ready and that it had been ready since 12:30. I asked why I had received no call and the lady said she called but that I had no voicemail box to leave a message to (I do have a voicemail and my phone showed no missed calls.) I told her that is fine and that I would come over after work @5pm. To this, I was notified that they actually close at 4pm today and that I would need to come get the car before then.
I proceeded to rush to Derek's which is about 2 miles away (walking this I might add). I got to the shop around 3:55 to find my car outside and completed. I did a complete walkaround and noticed a few missed spots, especially on the wheels. I told the receptionist and they had one of the detailers come up right away to fix it. I was not surprised to see dirt considering how dirty the car was when I brought it in, but I figured and quot;detailand quot; would include every nook and cranny. Since they fixed it I was not upset.
Overall, I was happy with my experience at Derek's. I wish the communication on the status of my car would have been a bit better but technology is a funny thing these days and I understand things happen. Also wish they would have done a walk around of the car before I did to find the obvious dirt spots but what can you do. Overall I came away happy with what I got for the Groupon price, but I would have been a lot more picky if I paid full price. Will do business with them again.

These guys were so terrific!!! From the ease of setting up an appointment to the completed product this crew was incredibly professional, thorough and kind! They even went so far as to put all of the and quot;lost kid toysand quot; they found under chairs or between cushions into a safe box in the back so I had them when I picked the car up. My car was like brand new and so very worth the cost that I tipped them HUGE.

One area of suggested improvement: offer a 5mile radius carpool for FREE. I work at Microsoft just down the road but had to get a co-worker to come pick me up because there is no shuttle to get me to my destination.

Work was excellent on both cars. Was quoted $500 for both cars. Found out about and quot;Cuponand quot; deal in other Angie member evaluations. Saved myself about $320 by using and quot;Cupon.and quot; Thanks to Angie I saved a great deal of money

Good! They were very respectful and professional.

pretty good.  the exterior looked good.  interior was pretty good.  they left a wet rag in the back, and didn't remove some tape i'd specifically asked to be taken off the windshield.