Bulger Safe & Lock

Great. On time, and was also given quotes and options for more secure locks, as I had also requested. Even though I didn't go through with the upgrade, it's clear their professionalism is real and would hire again in future when I upgrade.

went great! Cam is very helpful (and handsome)!

Great, they were very professional

Perfectly met expectations. Gene, the service provider was pleasant, professional and helpful.

I don't remember being upset with the price. Two people came out and it took them a couple of hours to complete the service. The work was excellent. This was our only experience with them.

They were able to open it.

Always fast and very competitively priced. I have dealt with Jeff in the shop several times. He is very knowledgeable, always friendly, and you can tell he takes great pride in making sure every customer is satisfied.  With something as important as securing your home or business, there is no other company I trust more than Bulger to get the job done.

unknown

Able to get same day service on a weekday but not told it would cost $100.00 just to show up.  No window of time for repairman possible - sometime that day.  I live one mile from store.
Diagnosis: my standard ordinary lock not repairable.  No replacement lock in truck.  Need to find a lock somewhere myself or repairmen will put something into existing lock to turn it into a decoration only!  I am not making this up.
Later repairman finds a lock in truck.  Cheap looking, flimsy and ugly.  Turned out  later not to have a brand name or guarantee.
But I told him to install it anyway because I was stuck with it.  Then I checked it.  (He hadn't).  Did not work. Frozen.  After this was fixed, by his partner, I checked the key.  It didn't work either. Partner blamed my key, which had worked with old lock!  Able to persuade him to fix it so it would work in this lock too.
Asked for senior discount and repairman agreed.
Presented with bill for $241.00!  Later noticed no senior discount given. (the frosting).  Charges - $40.00 for lock, $40.00 to key it, $100.00 for 2 mile RT, rest for time.  Next morning checked locks at Fred Meyer and Ace Hardware.  Lock installed looked like $10.00 locks in both stores, but they had guarantees and brand names. FYI - Ace charges $7.00 to key a lock when you buy one. Great to know! 
Visited owner at Bulger.  He felt charge was reasonable!!  Agreed to substitute another better quality lock.   Later this turned 
out to have no guarantee either. I called him to get brand name (needed if a part were ever necessary).   He gave me a written guarantee for work and materials for one year.   Normal guarantee is 60 days for work only with this company.
I appreciate  effort to modify situation.  I had put stop payment on check.  That probably helped. 
I spent two days on this and lost a night's sleep in addition to astonishing cost!  This should have been a 30 minute job door to door for the company, since it is rated as excellent.
I have had lock work in the past and  have never had anything like this experience or cost, even on emergency calls, which this wasn't.  An apology at least would have helped.

unknown

Not a big job, but in/out quick.

unknown

.

unknown

unknown

The locksmith was on-time and very professional. He had a wealth of experience. However, the door and dead-bolt are still very stiff and difficult to use.

The keys are no longer manufactured, but the Bulger tech was able to hand-fashion replacement keys and a lock that worked perfectly.

unknown

On time, friendly employee, lock put in perfectly and price was great! Would use them again.

unknown

I needed a fast rekeying after an old key disappeared under dubious circumstances. I called them in the middle of the afternoon, and they were able to give me an appointment for first thing the next morning. Three locksmiths showed up right on time. They did a very good job, and corrected a couple of existing problems with the locks in the process. The new keys work great, and I thought the price was very reasonable considering the scope of the job and the speed of their response.

unknown

They did a good job. The keys work well. They never called me back. After the estimate I had to call them. Then when they were done I had to call and remind them. The only problem was with communication.

The technician came on time and get the job done quickly. He was courteous and kind. I thought the price was reasonable, too.

Great help as always, informative, clear and professional people. Last time I used them someone came out on his own to assess the lock situation. These people are the best in the business. What customer service should be.