Broadstripe Cable T.V.

They came to my door and offered discount service for $99 a month. They told me that 4 of my neighbors had switched to their service. I found out later they had not switched and were lying. A couple months after we didn't have service for a week and a half because of a snow storm. They said they would credit that week back to me and never did. I called and asked to speak to a supervisor and they told me I needed to pay my bill in full before they would credit me that week on my bill. They eventually disconnected my service. I was disconnected in 2009. They continued to bill me $109 monthly for service I was not receiving. Everytime I tried to call they would never let me talk to a supervisor and said they were all in meetings. It was impossible to get anything resolved with them. I paid them $1600 and returned the cable box back to them. They refused to take my cable box back. They were charging me over $355 for the box that I tried to return. They sent someone out to get the cable box and I got a receipt for it and now they have no record of them picking up the box. They want me to send them the receipt they gave me. They turned me into collections and everytime I try to resolve it with them they will not help me and seem to enjoy upsetting people like myself. They hung up on me twice.

The guy was really nice.

We began using Broadstripe in 2008. We are still using their service, reluctantly. It is terrible for our small home-business and it is certainly dangerous since we cannot call emergency services if needed. I am not alone. A community coalition called Upping Technology for Underserved Neighbors (UPTUN) has been formed with the City of Seattle to help combat the poor service of Broadstripe. If people have other options, I suggest they try them!

Their internal communication was bad and I did not value for my money. I was not satisfied with their service.